Rishika Sanklecha
Navi Mumbai
Summary
Expert at maintaining confidentiality and boosting positive company culture. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Wipro company
Navi Mumbai nerul (w)
06.2022 - 06.2023
- Handled incoming calls from Provider regarding health care policy.
- Answered Provider inquiries and provided accurate information regarding products and services.
- Gathered provider feedback through surveys and used the data to improve customer service.
Team Leader
profound edutech
Navi Mumbai
07.2019 - 04.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Arts - Psychology
Karamveer Bhavroa College
Navi Mumbai 03-2022
HSC - Science
Vidhya Bhavan College
Navi Mumbai 01-2019
St.lawrence High School
Navi Mumbai 03-2017
Skills
- Positive Attitude
- Organizational Skills
- Extroverted Personality
- Communication
- Problem-Solving
- Multi-tasking
- Analytical and Critical Thinking
Certification
- Digital Marketing by NIIT Foundation
- Leading and diversity organization industrial From michigan University
- Internship in Orphanage
- internship in learning disability school
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer Service
Wipro company
06.2022 - 06.2023
Team Leader
profound edutech
07.2019 - 04.2022
Bachelor of Arts - Psychology
Karamveer Bhavroa College
HSC - Science
Vidhya Bhavan College
St.lawrence High School
- Digital Marketing by NIIT Foundation
- Leading and diversity organization industrial From michigan University
- Internship in Orphanage
- internship in learning disability school
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