Rishika Singh

ICICI Bank LTD.

Bengaluru

09.2022 - Current

Managed and serviced a portfolio of privileged customers, addressing their banking and financial requirements by identifying needs, recommending suitable products and services, and offering solutions.
Handled NRI client portfolio.
Led the development and execution of strategic plans to optimize operational efficiency, meeting or exceeding all business objectives.
Successfully managed and executed banking operations while leveraging proficiency in the use of Finacle, CRM, DMP, I Sense, and FCRM.
Fostered trusted partnerships with clients, consistently meeting their financial needs and objectives by establishing enduring relationships.
Collaborate with internal teams to resolve client issues and enhance service delivery.
Maintained accurate and up-to-date client records in the bank's CRM system.
Performed in-depth inspection of newly acquired client records, evaluated accounts with higher risk factors, and scrutinized procedures and protocols for onboarding new customers.
Maintained records of all operational activities for future reference.
Provided guidance and support to team members to help them achieve goals.
Experienced in NRI Services, Demat Services and Foreign Exchange services.
Skilled in maintaining MIS reports for banking operations, providing essential data insights to support strategic decision-making.