Rishika Singh
Bengaluru
Summary
Highly motivated and customer-focused Relationship Manager with approx 2 years of experience in the banking sector, specializing in client relationship management, financial advisory, and business development. Proven ability to manage and grow a portfolio of high-net-worth clients, driving revenue growth and ensuring exceptional customer satisfaction. Currently serving as Deputy Manager Band II at ICICI Bank, leveraging strong analytical skills and market knowledge to deliver tailored financial solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager Band II
ICICI Bank LTD.
Bengaluru
09.2022 - Current
- Managed and serviced a portfolio of privileged customers, addressing their banking and financial requirements by identifying needs, recommending suitable products and services, and offering solutions.
- Handled NRI client portfolio.
- Led the development and execution of strategic plans to optimize operational efficiency, meeting or exceeding all business objectives.
- Successfully managed and executed banking operations while leveraging proficiency in the use of Finacle, CRM, DMP, I Sense, and FCRM.
- Fostered trusted partnerships with clients, consistently meeting their financial needs and objectives by establishing enduring relationships.
- Collaborate with internal teams to resolve client issues and enhance service delivery.
- Maintained accurate and up-to-date client records in the bank's CRM system.
- Performed in-depth inspection of newly acquired client records, evaluated accounts with higher risk factors, and scrutinized procedures and protocols for onboarding new customers.
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve goals.
- Experienced in NRI Services, Demat Services and Foreign Exchange services.
- Skilled in maintaining MIS reports for banking operations, providing essential data insights to support strategic decision-making.
Education
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal Academy BFSI
Bengaluru01-2023
Skills
- Client Relationship Management
- Financial Advisory
- Business Development
- Portfolio Management
- Excellent Communication Skills
- Financial Knowledge
- Time Management
Languages
Hindi
First Language
Bhojpuri
Proficient (C2)
C2
Bhujpuri
Proficient (C2)
C2
Accomplishments
- Performance Management Score for FY 2023-2024 - Promoted as a Deputy
Manager-II. - Presented with the Golden Eagle for outstanding performance every month.
Certification
- Certified in National Institute of Securities Market (NISM)- Certified
Depository Advisor. - Certified in Insurance Regulatory and Development Authority (IRDA)-
Certified Insurance Agent.
Timeline
Deputy Manager Band II
ICICI Bank LTD.
09.2022 - Current
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal Academy BFSI