Rishikanth D
Chennai
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident that my experience and expertise as a L2 Engineer,Technology support specialist and Technical support engineer will be helpful for your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Engineer
HTC Global Service
06.2023 - Current
- Understanding and Analyzing Test Requirements.
- Contribution to Test Plan Documentation.
- Designed and implemented a testing framework for end-to-end test automation.
- Deriving Test Scenarios, Documenting Test Cases and Collecting Test Data for Functional Testing.
- Creating Test Batches, Executing Test Cases and Reporting Defects.
- Tracking Defects, Selecting Test Cases for Re & Regression Testing.
- Sanity Testing, Re & Regression Testing on modified Software Builds.
- Updating Test Cases and Test Data.
- Tracking Changes, Preparing Reports and Updating Documents.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Migrated automated test scripts from Tosca to Playwright to enhance test performance and maintainability.
Technology Support Specialist
Infosys BPM Ltd
11.2022 - 06.2023
- Analyzing and understanding the requirement document.
- Creating detailed, comprehensive and well-structured test plan and test cases.
- Involved in Sanity, Smoke, Regression and functional testing.
- Defect tracking.
- Participating in Defect/Bug reviews with the developers to resolve the bug.
Technical Support Engineer
eDATALABS Inc
09.2018 - 11.2022
- Generating reports from database using SQL.
- Management Information Systems (MIS).
- Troubleshooting.
- Database Management.
- Cibil Data Processing.
- Handling EOD automation activities.
- AD HOC Testing and Monitoring.
- Manual Testing
- Onboard New users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and remote.
Education
B.E - COMPUTER SCIENCE AND ENGINEERING
Misrimal Navajee Munoth Jain Engineering College
05-2018
Skills
- Typescript
- Playwright
- Oracle SQL
- SQL Navigator
- SQL Developer
- Eclipse
- Manage Engine
- Service now
- Jira
- GitLab
- VS code
- Manual Testing
- Selenium Automation Testing
Certification
- Playwright 101 Certification
Accomplishments
Accomplishments in HTC
- Worked in test scripts migration from Tosca to Playwright.
- Automated 10+ manual processes using Playwright.
- Designed and developed a testing framework for Playwright from scratch.
Accomplishments in eDATA
- Worked in KVB CBS Migration from FCR 6.7 to FCR 11.7.
- Worked in Oracle Migration from 11g to 12c.
Accomplishments in Infosys BPM
- Designed and developed a testing framework from scratch.
Languages
Tamil
English
Personal Information
- Father's Name: S. Dhayananthan
- Date of Birth: 24/07/1997
- Nationality: Indian
Timeline
L2 Engineer
HTC Global Service
06.2023 - Current
Technology Support Specialist
Infosys BPM Ltd
11.2022 - 06.2023
Technical Support Engineer
eDATALABS Inc
09.2018 - 11.2022
B.E - COMPUTER SCIENCE AND ENGINEERING
Misrimal Navajee Munoth Jain Engineering College
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