RISHIKESH BHATTA
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASSOCIATE MANAGER
slice
Bangalore
09.2022 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements
- Mentored and supported 50+ & 3 department employees to create strong workplace culture
- Handled outsourced partners to and build the team to fulfill organizational goals
- Developed and implemented strategies to ensure cost-efficient operations.
- Managed daily workflow of team members to meet organizational goals.
- Collaborated with senior management to develop annual operational plans.
- Identified opportunities for process improvements and increased efficiency.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Team Leader
slice
Bangalore
03.2022 - 09.2022
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Kept the team highly motivated and recognized the performers from time to time to ensure the employees are happy with the work culture.
Subject Matter Expert
slice
Bangalore
06.2021 - 03.2022
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
slice
Bangalore
12.2020 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
TRAVEL ADVISOR
Expedia / Startek
01.2019 - 09.2020
- Handling international calls & Emails related to travel plans and airline inquiries.
Education
Diploma in computer science -
Dayananda sagar institute of technology
12.2020
Skills
- Creativity
- Quick Learner
- Ability to work under pressure
- Strategic Planning
- Operations Management
Certification
Fundamentals of leadership 2022
Certified innovation leader (CIL) 2019
Timeline
ASSOCIATE MANAGER
slice
09.2022 - Current
Team Leader
slice
03.2022 - 09.2022
Subject Matter Expert
slice
06.2021 - 03.2022
Customer Service Representative
slice
12.2020 - 06.2021
TRAVEL ADVISOR
Expedia / Startek
01.2019 - 09.2020
Diploma in computer science -
Dayananda sagar institute of technology
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