Rishikesh Merwade
Bengaluru
Summary
Dynamic Process Specialist at Infosys BPM Ltd with expertise in Master Data Management and data analysis. Achieved a 20% improvement in data accuracy through effective process enhancements. Skilled in SQL and collaboration, I excel at resolving issues and driving operational excellence while ensuring compliance with data standards.
Overview
5
5
years of professional experience
Work History
Process Specialist
Infosys BPM Ltd
Bangalore
12.2020 - Current
- Handled NW 5, NW 6 and NW 7 projects under hyper care including testing and deploying new data.
- Handled the ServiceNow ticket tracking and prepared reports to ensure compliance with Infosys Data standards and prevent breaches of the BAU process.
- Was involved in Data Cleansing activities and Ad hoc projects which includes, data correction for all the countries migrated into CRM mercury.
- Extracting Various reports based on the customized requirement Using SQL Server.
- Performed multiple levels of data cleansing as part of deployment to Mercury from various internal systems.
- Creating the client accounts on MDM & validate client's profile with trusted data source using Master Data Management Tools.
- Analyzed over 2000+ INC and SR and providing accurate resolutions within SLA guidelines.
- Handled client data to analyse the existence of company using tools like D&B (Dun and Bradsheet), GIS (Global Independence System), Factiva & Hoovers.
- Analyzed the ServiceNow tickets to assign them to the appropriate person responsible for the project.
- Conducted audit and Data quality checks for MDM Processes.
- Contact Management- Creation, update and deletion of business partner information in accordance with procedural guidance to ensure data accuracy and minimize of duplication of records.
- Led the implementation of internal Audit, resulting in a 20% improvement in data accuracy and streamlined customer onboarding process.
- Closely supported on maintaining the proper hierarchy of the entities on onboarding into MDM System & entities already available with CBS Team & AASH Team.
- Performing operational level activities by gathering external validation using D&B, GIS family tree, Hoovers, Open corporates and the internet(Country sites and company websites) and original source.
- Expertise in Hierarchy Changes of Ultimate Parent reporting changes.
- Aligning the subsidiary entities under the correct Ultimate Parent entity to control the Revenue relationship using GIS & GFIS tools.
- Performing the Ultimate Duns changes for the bulk entities received using Mass update features.
- Worked on vendor validation requests.
- Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA.
- Monitor production processes, raise customer master Support tickets for problems and follow up. Alert Program Manager of issues and ensure timely closure of all issues.
- Insure all the requests assigned to me are closed within agreed SLA.
- Hands on experience in Maintaining CRM MDM (CRM Objects) which includes Maintenance of Prospect, Client, Accounts & their attributes.
- To work on end-to-end MDM Process.
- Analysing the performance of new joiners after pre-auditing & reporting the progress to respective team leads.
- Handle the general queries and issues within agreed SLA.
- Provide improvement ideas to achieve the higher SLA.
- Delivered staff training sessions on newly designed processes, reducing operational errors and improving consistency.
- Validated and updated prospect, client, and vendor data attributes and hierarchies on behalf of client, ensuring structured data governance.
Education
MBA - Human Resource & Finance
Jain University
01.2024
BE - Computer Science & Engineering
AITM Belgaum
12.2019
PUC -
ALVAS PU COLLEGE MOODBIDRE
12.2014
SSLC -
G D Shah High School Gadag
12.2012
Skills
- Excel formulas
- Data analysis
- Reporting
- Metrics preparations
- SAP CRM
- ECC
- Mercury (C4C)
- MDM (Master Data Management)
- Oracle based Siebel
- GIS & GFIS Systems
- SQL
- Verbal communication
- Written communication
- Collaboration
- Influence
- Cloud for Customer (C4C / Mercury)
- IDD (Informatica Data Directory)
- Data integration concepts
- Data management
- SQL querying
- Data cleansing
- Master data management
- Customer relationship management
- Process improvement
- Issue resolution
- Attention to detail
- Team collaboration
- Critical thinking
- Effective communication
Roles And Responsibilities
- Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA.
- Monitor production processes, raise customer master Support tickets for problems and follow up. Alert Program Manager of issues and ensure timely closure of all issues.
- Insure all the requests assigned to me are closed within agreed SLA.
- Hands on experience in Maintaining CRM MDM (CRM Objects) which includes Maintenance of Prospect, Client, Accounts & their attributes.
- To work on end-to-end MDM Process.
- Analysing the performance of new joiners after pre-auditing & reporting the progress to respective team leads.
- Handle the general queries and issues within agreed SLA.
- Provide improvement ideas to achieve the higher SLA.
- Delivered staff training sessions on newly designed processes, reducing operational errors and improving consistency.
- Validated and updated prospect, client, and vendor data attributes and hierarchies on behalf of client, ensuring structured data governance.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge (Rishikesh Merwade)
Timeline
Process Specialist
Infosys BPM Ltd
12.2020 - Current
MBA - Human Resource & Finance
Jain University
BE - Computer Science & Engineering
AITM Belgaum
PUC -
ALVAS PU COLLEGE MOODBIDRE
SSLC -
G D Shah High School Gadag