Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Disclaimer
Timeline
Generic

Rishikesh Merwade

Bengaluru

Summary

Dynamic Process Specialist at Infosys BPM Ltd with expertise in Master Data Management and data analysis. Achieved a 20% improvement in data accuracy through effective process enhancements. Skilled in SQL and collaboration, I excel at resolving issues and driving operational excellence while ensuring compliance with data standards.

Overview

5
5
years of professional experience

Work History

Process Specialist

Infosys BPM Ltd
Bangalore
12.2020 - Current
  • Handled NW 5, NW 6 and NW 7 projects under hyper care including testing and deploying new data.
  • Handled the ServiceNow ticket tracking and prepared reports to ensure compliance with Infosys Data standards and prevent breaches of the BAU process.
  • Was involved in Data Cleansing activities and Ad hoc projects which includes, data correction for all the countries migrated into CRM mercury.
  • Extracting Various reports based on the customized requirement Using SQL Server.
  • Performed multiple levels of data cleansing as part of deployment to Mercury from various internal systems.
  • Creating the client accounts on MDM & validate client's profile with trusted data source using Master Data Management Tools.
  • Analyzed over 2000+ INC and SR and providing accurate resolutions within SLA guidelines.
  • Handled client data to analyse the existence of company using tools like D&B (Dun and Bradsheet), GIS (Global Independence System), Factiva & Hoovers.
  • Analyzed the ServiceNow tickets to assign them to the appropriate person responsible for the project.
  • Conducted audit and Data quality checks for MDM Processes.
  • Contact Management- Creation, update and deletion of business partner information in accordance with procedural guidance to ensure data accuracy and minimize of duplication of records.
  • Led the implementation of internal Audit, resulting in a 20% improvement in data accuracy and streamlined customer onboarding process.
  • Closely supported on maintaining the proper hierarchy of the entities on onboarding into MDM System & entities already available with CBS Team & AASH Team.
  • Performing operational level activities by gathering external validation using D&B, GIS family tree, Hoovers, Open corporates and the internet(Country sites and company websites) and original source.
  • Expertise in Hierarchy Changes of Ultimate Parent reporting changes.
  • Aligning the subsidiary entities under the correct Ultimate Parent entity to control the Revenue relationship using GIS & GFIS tools.
  • Performing the Ultimate Duns changes for the bulk entities received using Mass update features.
  • Worked on vendor validation requests.
  • Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA.
  • Monitor production processes, raise customer master Support tickets for problems and follow up. Alert Program Manager of issues and ensure timely closure of all issues.
  • Insure all the requests assigned to me are closed within agreed SLA.
  • Hands on experience in Maintaining CRM MDM (CRM Objects) which includes Maintenance of Prospect, Client, Accounts & their attributes.
  • To work on end-to-end MDM Process.
  • Analysing the performance of new joiners after pre-auditing & reporting the progress to respective team leads.
  • Handle the general queries and issues within agreed SLA.
  • Provide improvement ideas to achieve the higher SLA.
  • Delivered staff training sessions on newly designed processes, reducing operational errors and improving consistency.
  • Validated and updated prospect, client, and vendor data attributes and hierarchies on behalf of client, ensuring structured data governance.

Education

MBA - Human Resource & Finance

Jain University
01.2024

BE - Computer Science & Engineering

AITM Belgaum
12.2019

PUC -

ALVAS PU COLLEGE MOODBIDRE
12.2014

SSLC -

G D Shah High School Gadag
12.2012

Skills

  • Excel formulas
  • Data analysis
  • Reporting
  • Metrics preparations
  • SAP CRM
  • ECC
  • Mercury (C4C)
  • MDM (Master Data Management)
  • Oracle based Siebel
  • GIS & GFIS Systems
  • SQL
  • Verbal communication
  • Written communication
  • Collaboration
  • Influence
  • Cloud for Customer (C4C / Mercury)
  • IDD (Informatica Data Directory)
  • Data integration concepts
  • Data management
  • SQL querying
  • Data cleansing
  • Master data management
  • Customer relationship management
  • Process improvement
  • Issue resolution
  • Attention to detail
  • Team collaboration
  • Critical thinking
  • Effective communication

Roles And Responsibilities

  • Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA.
  • Monitor production processes, raise customer master Support tickets for problems and follow up. Alert Program Manager of issues and ensure timely closure of all issues.
  • Insure all the requests assigned to me are closed within agreed SLA.
  • Hands on experience in Maintaining CRM MDM (CRM Objects) which includes Maintenance of Prospect, Client, Accounts & their attributes.
  • To work on end-to-end MDM Process.
  • Analysing the performance of new joiners after pre-auditing & reporting the progress to respective team leads.
  • Handle the general queries and issues within agreed SLA.
  • Provide improvement ideas to achieve the higher SLA.
  • Delivered staff training sessions on newly designed processes, reducing operational errors and improving consistency.
  • Validated and updated prospect, client, and vendor data attributes and hierarchies on behalf of client, ensuring structured data governance.

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge (Rishikesh Merwade)

Timeline

Process Specialist

Infosys BPM Ltd
12.2020 - Current

MBA - Human Resource & Finance

Jain University

BE - Computer Science & Engineering

AITM Belgaum

PUC -

ALVAS PU COLLEGE MOODBIDRE

SSLC -

G D Shah High School Gadag
Rishikesh Merwade