Rishikesh Mishra

Sales and Business Development (Core Role)

• Coordinate complete sales cycle, including customer prospecting, quoting freight rates, and executing shipments..
• Expert in exporting dry container shipments, concurrently addressing opportunities in project cargo and ODC consignments.
• Execute market research and competitor analysis to formulate competitive rate strategies, and secure new business.
• Negotiate with shipping lines, co-loaders, and partners to secure the best possible freight rates and service commitments.
• Accelerate revenue growth through conversion of leads from exhibitions, data mining, and EMAL campaigns into loyal customers.
• Build strong customer relationships, ensuring repeat business, and long-term partnerships.
• Work alongside operations and documentation teams to ensure punctual, mistake-free execution of shipments.

Carrier Dispute Resolution

• Directed carrier dispute communications addressing detention, demurrage, vessel delays, and liability claims..
• Drafted professional, precise correspondence with carriers to negotiate waivers, reductions, and minimize financial exposure.
• Teamed up with operations and finance to merge dispute cases, payment status, and documentation.
• Achieved timely dispute closures, protecting financial interests while maintaining positive carrier relationships.

Salesforce CRM Leadership

• Led implementation of Salesforce Sales Cloud throughout all branches of MPRS.
• Developed and implemented training sessions, manuals, and PDFs for Sales, Operations, Customer Service, and Management teams.
• Designed CRM modules for Order Page, Booking Sheet, Tasks, Dashboard, Calendar, and Files to facilitate streamlined workflows.
• Developed mockups and design options utilizing Salesforce Lightning to streamline user adoption and enhance system functionality.
• Maximized CRM functionality for tracking leads, opportunities, quotes, and orders, reinforcing transparency and accountability.

Data Mining and Lead Generation

• Managed Data Mining Team in sourcing data from online platforms, third-party providers, and exhibition business cards.
• Ensured accurate data entry into Salesforce, maintaining a clean, reliable database.
• Executed targeted flyer and email campaigns using Salesforce to cultivate leads and generate business opportunities.
• Streamlined data validation and duplication processes, ensuring high-quality leads for sales teams.

• Company Overview: International Logistics Provider.
• Managed bookings efficiently
• Responsible for monitoring actual bookings versus allocations.
• Responsible for all activities within CHR policies and procedures.
• Arrange bookings in alignment with received inputs.
• Resolving issues in arranging bookings from carriers.
• Liaise with the team for cancellations, amendments, and cut-offs.
• Inform key stakeholders of changes to services, as required.
• Maximize vessel allocation and ensure space is utilized effectively.
• Communicate with regions on forecast space needs, and ensure this covered basis allocation.
• Build and develop close relationships with regions and branches.
• Booking Desk Analytics and Process Improvement.

• Tracking containers and liaising with co-loaders, shipping lines for updates, and informing customers.
• Coordinating SSR, ground rent, and Pre-Gate In approvals for grounding permission.
• Managing the CFS movement in the nominated CFS.
• Checking MBL status, detention and demurrage free time with shipping line.
• Arranging payment to the shipping line, CFS, and vendors.
• Arranging NOC/DO from shipping line or destination agent and releasing to CHA or consignee at POD .
• Maintaining good relations with shipping lines, vendors, and CFS.
• Taking care of import shipments.
• Solving operational issues.
• Well-versed in Nomination Shipment.
• Maintaining an Excel sheet for all the ongoing shipments.
• Placing a booking with all the shipping lines and NVOCCs.
• Updating customers at all the time.
• Coordinated daily logistics operations for efficient shipping and delivery processes.
• Communicated with clients to address inquiries and provide shipment updates promptly.

• Accounts & bills management
• Maintained an updated database of all shipments, deliveries, and returns.
• Managed resolution of customer complaints with urgency and attention.
• Ensured that all shipments were correctly classified.
• Coordinated with clients and shippers to ensure continuity with shipping details.
• Maintained an effective data management system to track all shipments and deliveries.
• Maintained ongoing communications with clients.

• Negotiated deals for the benefit of the company
• Implemented registration of a major project - Rare Townships Pvt- Ltd and Raj-Tattva.
• Connected and engaged Purchasers/Liasoning with clients etc.

• Successfully Maintained office equipment.
• Aided smooth office operations and administrative functions
• Managed petty cash account for the office
• Initiated new filing system, record systems, office supplies and inventory.