Business Analyst with over 8.9 years of successful experience in requirement elicitation and solution implementation in Payment, Insurance, Mobility domain
Recognized consistently for performance excellence and contributions to success in Project implementation.
Overview
9
9
years of professional experience
3
3
Years of Payment Gateway integration experience
Work History
Sr. Unit Manager
Bajaj Finserv Ltd.
Pune, Maharashtra
03.2020 - Current
Accountable for delivering system capabilities to expand & enhance business, smoothen operation processes and reporting
Entirely in charge of project which starts from requirement gathering, documentation, stakeholder communications, feasibility discussions, solution finalization, document review, effort estimation, test case review, testing scope discussion and guiding execution till production deployment.
Collaborate with business team on user requirements to transform into requirement documents and User Stories.
Coordination with multiple stakeholders (Insurance Partner, ,Business vertical's, Operations, Development, testing) during various phases of complete project lifecycle.
Partner/Inhouse API evaluation on data exchanges & layers to it considering compliance on data.
Identifying & initiating projects (Considering multi system Co-ordination) by addressing spaces having revenue growth.
Closely monitoring progress of inline projects and aligning pipeline projects.
Unit Manager
Bajaj Finserv Ltd.
Pune, Maharashtra
08.2018 - 03.2020
Capability developments in various systems like SFDC, B2B, Website, Mobile applications, RPAs and NLP Bots across multiple business verticals for Loan and Insurance
End to end project management & planning including development efforts, delivery timelines, planning & prioritization, UAT execution & sign off, API integrations testing, production support and business functional training
Drive workflow analysis and other business process analysis to identify and clarify requirements. Understand and negotiate needs and expectations of multiple stakeholders and improving of functional requirements to close gaps in interpretation of requirements.
System solution synchronization across multi partner/Systems and Development approach finalization
Guiding the Development and QA teams to yield the best solution.
Achieved business objectives by delivering requirements.
Business Analyst
Techprocess Payment Services(Ingenico ePayments India Pvt. Ltd)
Mumbai, Maharashtra
08.2015 - 08.2018
Spearheading integrations with Banks, Financial Institutions, Corporate, Government entities
Extensive implementation of API based architecture for transactions and S2S verifications.
Improving success rate of recurring collection and bill payment by building new features and optimizing/revamping the current offline/online/operational process
Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Collaborated closely with management to drive strategy through development and implementation of new processes.
Conducted standup meetings with development and testing team to discuss daily lineup activities for smooth execution and timely delivery.
Develop and execute functional test scenarios along with testing team to ensure product delivery are as expected.
Had performed extensive end to end testing on various SOAP and REST web services.
Investigated and addressed system issues to enhance usability and improve functionality.
Use data analysis to identify issues and define viable solutions to avoid operational impact
Coordinated with database team for appropriate data migrations required in applications
Achieved 100% success in automation by analyzing Settlement operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
Business Analyst
Mahaonline Limited
Mumbai, Maharashtra
10.2014 - 08.2015
Responsible for business requirement gathering & documentations, user stories, multi systems and multi partner integrations, API documentation, impact analysis, coverage analysis and project management
Writing and scoping project documents (e.g. Business Requirements documents, test cases), Gap analysis, solution definition and mappings documentation.
Business Analyst
ICICI Lombard GIC Ltd
Mumbai, Maharashtra
10.2013 - 10.2014
Collaborate with Technical team to convert the user requirements to Design Document, BRS and CR documents.
Coordinating with internal users for creation and improvement of functional requirements to close gaps in interpretation of requirements.
Conduct internal testing on regular basis and assist during UAT.
Bug tracking and analyzing the RCA given by development team for bug resolution.
Training the end user's for the application/process.
Manual Test Engineer
Tata Consultancy Services E-Serve Ltd.
Mumbai, Maharashtra
08.2010 - 10.2011
Understanding Business Requirement Document (BRD) and Functional requirement Document (FRD).
Developing business scenario matrix, Test case matrix & Test Plan.
Creating and reviewing Test Cases / Test Scenarios, Script writing, validations and executions adhering to timelines and quality.
Raising defects, communicating it to SIT Team and retest the same post fixed.
Involved in preparation of Test Summary Reports, and Issue Trackers.
Ensure risk and escalation procedures are adhered to at all times.
Education
MBA - Computer Systems
Sinhgad Institute of Business Administration
Lonavala
08.2011 - 07.2013
Bachelor of Science - Computer Science
Dnyanasadhana College
Thane
08.2007 - 06.2010
Skills
System Analysis
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Accomplishments
Awarded for flawless execution of GST Payment gateway integration for 3 leading banks(HDFC Bank, ICICI Bank, Corporation banks)
Awarded as 'Dedication to Client Success' for implementation of Bharatkosh Payment Gateway integration
Implemented realtime Lead allocation to call center which resulted in to reach the customer in 3mins
Awarded as Super Heros for implementing for Business Continuity Plan in COVID-19 Pandemic.
Successfully implemented issuance via API for multiple insurance partner leading to 100% issuance
Additional Information
Postman, SOAP-UI, Azure Boards, Jira
SOAP, REST, JSON, XML, HTML
Mind Map, Pencil, MS Visio, MS SQL, MS Visual Studio
MS Office Suit(Excel, Word, Power Point, Outlook), Excel Macros
HP Quality Center, Bugzilla, QTP
Certification
Agile Project Management, Udemy
Timeline
Agile Project Management, Udemy
02-2021
Sr. Unit Manager
Bajaj Finserv Ltd.
03.2020 - Current
Unit Manager
Bajaj Finserv Ltd.
08.2018 - 03.2020
Business Analyst
Techprocess Payment Services(Ingenico ePayments India Pvt. Ltd)