Rishikesh Naik

• Serve as lead technology support for the Mastech Digital Learning Management System, supporting all related updates, releases, troubleshooting, and deployments.
• Maintain the vendor-client relationships between the various training systems including but not limited to Cornerstone OnDemand, Skillset, etc.
• Use strong analytical skills to design custom reports for all areas of business for LMS based training content In conjunction with the Director, develop and implement learning management strategies and programs that enable outstanding organizational, team, employee and business performance Provide support to our HR business partners in all aspects of Learning Management to ensure they are able to fully support their business groups.
• Under minimal supervision, manage ongoing Learning and Development programs and administration.

• Managed vendor performance to maximize profitability and achieve financial objectives.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews; and administered salaries for staff.
• Coordinated office events, seminars, and meetings for staff and clients.
• one-point solution for all clients towards project-related issues including legal documentation, billing, payments, and collection.

Key Result Areas:

• Identified as a crucial resource for talent acquisition in one of the largest HRO projects, with a requirement for the recruitment of 5 lakh workers in the United States over 135 districts
• Identifying training needs across levels through mapping of skills for different roles and analyzing existing levels of competencies; understanding soft skill training needs and customizing training modules accordingly
• Coaching & training by using interactive discussions and “hands-on” approaches to help members learn and apply concepts in subjects
• Assessing potential areas for grooming employees through regular assessments and mentoring to develop appropriate modules; determining training needs & conducting programs to enhance efficiency in operations
• Managing portfolio performance of clients, ensuring compliance with statutory requirements laid by acts governing banking regulations
• Conceptualizing, developing training & development initiatives for improving productivity, building capability, and quality enhancement
• Administering the performance of the multi-skilled workforce and conceptualizing need-based training programs to enhance their efficiency & productivity
• Successfully working towards DMS Tool to assess the productivity of the Mumbai Talent Acquisition team
• Working with the onshore and the career development team to create a complete training document that will be utilized to teach roughly 150 workers throughout Bengaluru, San Antonio, and Mumbai

Highlights :

• Client appreciation during Monthly Townhall and other rewards & recognition for contribution in the process
• Transitioned from employee-centered management to a pilot project for talent acquisition that began in September 2020
• Administered process training of roughly 70+ personnel, including contractors and full-time employees, for both the onshore and offshore teams
• Conducted quality audits and quality checks of 25+ processors daily to ensure adherence to SLA
• Collaborated with the Mumbai Business Transformation team to ensure that the project is stabilized according to the guidelines set forth for the 30-60-9-day timeframe

Key Result Areas:

• Lateral Recruitments across all levels and roles for 5+ branches & 3regions in India
• Initiated Induction programs for all new joiner batches
• An Integral part for implementing a Development Center for Sales Executive and Supervisor level
• Drafted and implemented HR policies and processes like Performance Appraisal, Leave Management (SMART Goals)
• Handling Exit and HR Statutory processes like PF, ESIC, gratuity, etc.
• Ensure a monthly visit to all assigned stores and organize monthly communication forums, speak out sessions, and one-on-one sessions at the corporate office
• Responsible for end-to-end HR operations for 400+ employees
• Responsible for employee engagement activities throughout the year for all branches across 13+ locations
• Reconciling guest folio while submitting accurate accounting and comp reports daily.
• Recognizing and implementing the process that supports this mission with the goal of increasing revenue and enhancing the overall customer experience.

Highlights :

• Successfully managed attendance and iteration level of 5 branches across western locations like Mumbai, Goa, Pune
• Recognized with Employee of the Year Award in 2020

• Direct and oversee all hotel HR and administrative operations during the night shift to ensure guest satisfaction and safety.
• Verifies that my team provides the correct room rates and posts those rates to guest accounts.
• Verifies expected No Show, Roll-over, and reservation to be canceled.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepare of End of day procedure and exit formalities of employees
• Run the micros audit
• Run end of day process in property management software (PMS).

Key Result Areas:

• Created job advertisements for vacant positions and posted them on the major job posting websites such as Naukri, Monster, and Linked In to attract qualified individuals
• Handled the complete Induction program, Documentation Verification, Personal File Creation, Company policy briefing, and HR policies to the new joiners.
• Ensuring proper and facilitating a structured joining and induction process for all lateral new joiners and working towards continuously improving and upgrading the induction process.
• Interviewed potential applicants to learn about their credentials and talents, and guided them through the application process
• Functioned towards end-to-end recruitment lifecycle right from lead generation to follow-up with joiners

Highlights :

• Successfully achieved monthly, quarterly, and yearly hiring requirements
• Client appreciation for quarterly talent achievement
• In-house award for coaching 25+ audience for 7 batches across 3 locations Pune, Bangalore, and Mumbai about Language, Coaching, Communication skills etc