Assistant Engineer with expertise in network security and hardware troubleshooting. Demonstrated ability to diagnose and resolve technical issues, leading to improved operational efficiency and user support. Focused on delivering effective solutions that enhance IT security.
Overview
3
3
years of professional experience
Work History
Assistant Engineer
PADGET ELECTRONICS PVT. LTD
Noida
02.2025 - Current
Configured and managed firewall rules to enhance network security.
Monitored network traffic for threats and vulnerabilities.
Collaborated with IT teams to implement effective network security solutions.
Provided technical support for firewall-related issues to team members.
Ensured thorough documentation of changes in collaboration with IT teams.
Maintained desktop systems across multiple departments for optimal performance.
Delivered technical support to end-users for software and hardware issues.
Senior Technician
KHY ELECTRONICS INDIA PVT. LTD
Noida
01.2023 - 02.2025
Diagnosed hardware and software issues for user workstations to enhance operational efficiency.
Installed and configured desktop applications and operating systems to optimize user functionality.
Provided technical support through phone and in-person interactions.
Trained new staff on desktop support processes and tools.
Configured user accounts, permissions, and passwords in accordance with company policies.
Monitored system performance and executed preventive maintenance tasks regularly.
Resolved printer, scanner, and peripheral device issues, ensuring smooth operations.
Updated software versions with patches to close security vulnerabilities.
Education
Bachelor of Computer Applications -
BBD University
Lucknow
05-2020
Intermediate -
Central Academy
Gorakhpur
05-2017
High School -
Central Academy
Gorakhpur
05-2014
Skills
Network security and firewall configuration
System documentation and technical support
Hardware and software installation
Problem solving
Time management
User support
System maintenance
Remote assistance and diagnostics
Printer and peripheral support
IT security protocols and management
Patch management
Local area networking
Ticketing system proficiency
Virus and malware removal
Advanced troubleshooting and performance enhancement
National Service | Assistant Engineer | Solution Engineer at Raycom Technologies LtdNational Service | Assistant Engineer | Solution Engineer at Raycom Technologies Ltd