Rishikesh Suryawanshi
Pune
Summary
Dedicated and detail-oriented professional with extensive experience in managing and B2C queries, interface error resolution on processes. Skilled in identifying root cause errors. Expertise in maintaining strong internal and external business relationships while adhering to strict SLAs. Proven ability to ensure operational efficiency through thorough research, analysis, and the development of effective solutions.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
4
4
Languages
Work History
Customer Success Analyst
Maxxton Technologies Pvt. Ltd.
07.2025 - Current
- Serve as the main point of contact for assigned clients, providing proactive support and guidance on system usage and best practices.
- Analyze client requirements and translate them into functional system configurations within the Maxxton platform.
- Monitor ongoing projects, assist in testing new features, and coordinate with the Product and Development teams for issue resolution or enhancement requests.
- Review and troubleshoot configuration or data-related issues, ensuring timely and effective solutions.
- Maintain clear documentation of client setups, processes, and system changes.
- Support the onboarding of new clients and ensure smooth transitions from implementation to regular operation.
- Identify opportunities for process improvement or additional product utilization to enhance client efficiency.
- Prepare and deliver reports, performance analyses, and feedback sessions to strengthen client relationships and promote satisfaction.
- Collaborate closely with Customer Success Managers, Developers, and QA teams to ensure a high standard of service delivery.
Sr. Operations Associate
AllState India Pvt. Ltd.
09.2022 - 07.2025
- Identified and resolved interface errors, ensuring resolution within a 48-hour SLA, contributing to improved operational efficiency.
- Balancing and reconciling monthly accounts using SAP
- Working on Projects to eliminate mundane task and automate the Process to manual errors.
- Led the identification and resolution of root cause errors, reducing recurring issues and optimizing system performance.
- Played a key role in identifying and addressing internal control gaps, enhancing compliance and mitigating operational risks.
- Facilitated and maintained positive business relationships with both internal teams and external partners, ensuring collaboration and effective issue resolution.
Quality Analyst
XDBS Corp. LTD.
10.2021 - 09.2022
- The role involves developing a comprehensive test plan to
evaluate functionality, performance, reliability, stability, and compatibility with other systems, which is then used to enhance the pre-sales process. Additionally, responsibilities include auditing and formatting qualified data before delivering documentation and leads, as well as monitoring and providing actionable insights. Furthermore, the role entails training and coaching newly hired employees, providing feedback to research analysts, and conducting training sessions to address flaws and improve process knowledge.
Customer Care Executive - Sales Inbound
Tech Mahindra Ltd.
10.2019 - 10.2020
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Check to ensure that appropriate changes were made to resolve customers' problems.
Education
B.com - Accounting And Finance
Pune University
PuneSome College (No Degree) - Accounting
Rosary Jr. College
Skills
Quality assurance
Timeline
Customer Success Analyst
Maxxton Technologies Pvt. Ltd.
07.2025 - Current
Sr. Operations Associate
AllState India Pvt. Ltd.
09.2022 - 07.2025
Quality Analyst
XDBS Corp. LTD.
10.2021 - 09.2022
Customer Care Executive - Sales Inbound
Tech Mahindra Ltd.
10.2019 - 10.2020
Some College (No Degree) - Accounting
Rosary Jr. College
B.com - Accounting And Finance
Pune University