Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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RISHIRAJ GHADGE

RISHIRAJ GHADGE

Business Operations Analyst

Summary

Savvy Business Operations Analyst eager to apply both mathematical acumen and common-sense wisdom to improving ongoing business processes. Dedicated to providing maximum results while working within tight budget constraints. Talented at eking out every ounce of potential in both human resources and material assets. Finds and eliminates wasteful practices and harmful techniques. Proven creator of operational enhancement plans suited to reducing costs and increasing throughput while increasing employee morale.

Overview

5
5
years of professional experience
1
1
Certification
1
1
Language

Work History

Business Operations Analyst

Axis Bank Ltd
08.2022 - Current
  • Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
  • Proven skills in ensuring Statuary Compliances, Quality, Data Protection & Risk Control in accordance with the Banking Policies and RBI Guidelines; resourceful in facilitating regular audits & performance reviews and initiating corrective actions
  • Performed inventory management analytics to shape material movements and purchasing, minimizing wasteful spending.
  • Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
  • Evaluated current processes to develop improvement plans.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Proficiency in managing overall functioning of retail banking and implementing plans towards enhancing market penetration, business volumes and growth for a wide range of Banking /3rd Party Products & Services
  • Expertise in running successful branch operations & implementing policies for all-round development of bank; initiated various measures for cross-selling, digital banking, cost savings & process improvements in retail branch Banking
  • Spearheading the Retail Branch Banking operations; ensuring that the financials of the branches are under control and the branches adhere to Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times

Business Analyst

AU SMALL FINANCE BANK LTD
08.2020 - 08.2022
  • Mapped business requirements and developed functional specifications using Use Case Methodology, Traceability Matrix, and Process Flows & Business Rules
  • Acted as Point of Contact for the clients; discussed about process improvement & feedback for the team Business Analysis Requirement Gathering Project Management Scrum Agile Principals User Stories & GAP Analysis Technical Documentation Earn Value Management Process Automations Financial Forecasting Stakeholder Management
  • Valued contributor towards planning & handling SIT (System Integration Testing), UAT (User Acceptance Testing), Performance Testing, Pilot Testing, Production Cut over / Project Go-live, and So On
  • Collaborated with Business Stakeholders for initial analysis, approval of the budget for the program, monitoring project progress and outstanding issues; additionally, reported Project Status and Performance to senior management, clients & other project stakeholders
  • Significantly developed reports, built test cases, and conducted stakeholder's meetings for requirement gathering; led the change requests from stakeholders
  • Expert role in: o Launching AU 0101 o Conducting UAT for the end user with 98% of requirements met and mass deployment within a timeframe of 21 days
  • Efficiently analyzed gaps in existing solutions and managed to implement a business-centric solution
  • Developed and implemented a business plan to achieve financial goals and qualitative measures
  • Imparted training for staff on various processes, products of the bank and sales process
  • Utilized the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management
  • Contribute to improvement of departmental processes, especially as they relate to client issues, internal communication, and production efficiencies
  • Tracing new leads in order to gain business volume and penetration of various retail banking products.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Tax Analyst Intern

H&R BLOCK
Pune
05.2018 - 08.2018
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked effectively in fast-paced environments.

Education

PGDM - Finance

Indira School of Business Studies
Pune
07.2017 - 2019.06

BBA - Finance

IFIM B-School
Bangalore
06.2014 - 2017.05

Skills

    Analytical and Critical Thinking

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Certification

Pursuing Accelerator Program in Business Analytics and Data Science From Hero Vired

Interests

Cooking

Travelling

Timeline

Business Operations Analyst

Axis Bank Ltd
08.2022 - Current

Business Analyst

AU SMALL FINANCE BANK LTD
08.2020 - 08.2022

Tax Analyst Intern

H&R BLOCK
05.2018 - 08.2018

PGDM - Finance

Indira School of Business Studies
07.2017 - 2019.06

BBA - Finance

IFIM B-School
06.2014 - 2017.05

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RISHIRAJ GHADGEBusiness Operations Analyst