Overview
Work History
Accomplishments
Certification
Skills
Software
Languages
Education
Work Preference
Summary
Timeline
Websites
Affiliations
Work Availability
Interests
Hi, I’m

Rishi Sharma

Lead Content Designer (UX)
Gurugram,Haryana
Rishi Sharma

Overview

10
years of professional experience
5
Certificates
3
years of post-secondary education

Work History

Cvent
Gurgaon, Haryana

Lead Content Designer
09.2022 - Current

Job overview

  • Leading a team of content designers and an intern, driving the content strategy for multiple products and ensuring the team’s alignment with Cvent’s design goals.
  • Took full ownership of the content design practice in India, setting standards, processes, and best practices to ensure consistency and excellence in all content-related work.
  • Played a pivotal role in developing and expanding the Cvent Content Design Style Guide, ensuring cohesive and consistent content across all products and platforms.
  • Launched the Cross-Cloud Collaboration initiative, fostering collaboration between content designers across different product teams to share best practices and ensure a unified content strategy.
  • Developed a streamlined process for collaborating with UX researchers by setting up regular feedback loops, leveraging research data to refine content, and running A/B testing and user preference studies to validate content decisions.
  • Initiated the Content Design Ambassador program, empowering team members to represent content design across departments, advocate for its importance, and share insights on content best practices.
  • Created scalable content strategies that streamlined content production across Cvent products, ensuring consistency in tone, voice, and UX writing standards throughout the user journey.
  • Actively worked with product managers, UX designers, researchers, and developers to integrate content seamlessly into product workflows, enhancing user experience and driving product success.
  • Mentored the content design team and intern, providing ongoing feedback, support, and development opportunities to elevate their skills and contribute effectively to the overall content strategy.
  • Developed user-centric onboarding content and learning journeys, simplifying complex product features and improving user adoption across various Cvent platforms.
  • Led efforts to promote content design best practices within the organization by conducting workshops, training sessions, and documentation that aligned cross-functional teams with consistent content guidelines.
  • Continuously improved the overall user experience by applying data-driven content design principles, leveraging insights from UX research, and aligning content with product goals to maximize clarity and engagement.
  • Spearheaded initiatives in the AI-driven content design space, introducing AI tools and technologies to streamline content creation processes, and ensuring that Cvent stays at the forefront of content innovation.
  • Organized and hosted multiple sessions on AI in content design, both at Cvent and external platforms, educating teams on how AI can enhance content strategy, automation, and user experience across products.
  • Led sessions to train and empower product designers to write effective copy, reducing their dependency on dedicated content designers and promoting a culture of content ownership across the product design teams.

Netcore Cloud Pvt Ltd
Mumbai, Maharashtra

Senior UX Writer
12.2021 - 09.2022

Job overview

  • Owned the development and execution of content strategies for flagship products like Netcore CDP, Personalization Tool, and Nudge Tool, ensuring a unified and user-centric approach across all touchpoints.
  • Worked closely with product managers, UX designers, and developers to integrate content seamlessly into product designs, ensuring alignment with business goals and enhancing user engagement.
  • Partnered with UX researchers to conduct A/B testing and preference studies on content designs, utilizing data-driven insights to refine and optimize user interactions.
  • Established scalable content strategies that ensured consistent voice and tone across all product interfaces, improving user comprehension and product engagement.
  • Conducted regular workshops and knowledge-sharing sessions with cross-department teams to ensure alignment on content strategies and best practices.
  • Led and mentored a team of content designers, providing guidance and feedback on content creation, helping them grow their skills and contribute to the company’s success.
  • Collaborated with marketing teams to ensure brand voice and tone guidelines were maintained across all user-facing content, contributing to a cohesive and positive customer experience.
  • Actively pushed the boundaries of content design, ensuring product innovations were supported with clear, intuitive, and creative UX content that elevated user experiences.
  • Designed user onboarding flows for new products, ensuring smooth transitions and reducing friction for users as they engaged with complex product features.

Innovana Thinklabs Limited
Jaipur, Rajasthan

Team Leader - Media & Mktg (UX)
03.2019 - 12.2021

Job overview

  • Managed and mentored a team of UX writers and content writers, overseeing content creation for both in-house and client-based products, ensuring alignment with business objectives and product goals.
  • Spearheaded the UX content strategy for high-complexity projects, including the Airport Management System (AMS), ensuring clear, user-friendly content that streamlined airport operations and improved user experience.
  • Worked closely with product managers, designers, and development teams to design and implement content solutions for multiple in-house software applications, contributing to cohesive and intuitive user experiences.
  • Created scalable, consistent content strategies for various products, ensuring content aligned with user needs, business goals, and design systems across diverse platforms.
  • Played a key role in delivering tailored UX content for client-based projects, ensuring that the content met the unique requirements of each client and contributed to their product's success.

Tweaking Technologies Pvt. Ltd
Jaipur, Rajasthan

Technical Content Writer (UX)
03.2017 - 02.2019

Job overview

  • Developed clear and compelling UX content for various in-house and client-based software, including driver updaters, antivirus software, and a hospital management system, ensuring content aligned with user needs and product functionality.Write advertising copies to be used by publications, broadcast or internet media to promote the sale of goods and services.
  • Designed engaging banner ads and marketing copy for software products, enhancing user engagement and driving product conversions through concise, targeted messaging.Edited and proofread copies.
  • Led the content design for multiple websites, focusing on user-centered language and navigation that improved the overall user experience and website performance.Maintained multiple Tech Forums to enhance brand presence and visibility.
  • Worked closely with product managers and designers to align content with business goals, ensuring cohesive and intuitive user experiences across software platforms.
  • Delivered tailored content for various client-based projects, including a hospital management system, ensuring that the content met specific client requirements while maintaining clarity and usability for end-users.

The Phone Support
Jaipur, Rajasthan

Process Expert
05.2015 - 02.2017

Job overview

  • Delivered comprehensive technical support for Linux users, troubleshooting system issues, and guiding clients through complex technical resolutions to ensure smooth operations.
  • Assisted users with technical issues related to various software products, ensuring timely and effective resolutions to enhance customer satisfaction.
  • Worked closely with engineering and product teams to address recurring technical issues, providing valuable user feedback to improve product functionality and customer experience.

Genpact India Pvt. Ltd | Westpac Australia
Jaipur, Rajasthan

PROCESS ASSOCIATE
06.2014 - 07.2015

Job overview

  • Provided exceptional customer support by addressing inquiries and resolving issues across multiple platforms, ensuring a seamless experience for clients.
  • Developed training materials and conducted onboarding sessions for new hires, fostering a collaborative team environment and enhancing overall team performance.
  • Identified areas for improvement in existing support workflows, implementing streamlined processes that increased efficiency and reduced response times for customer inquiries.

Accomplishments

  • Speaker at UXDX 2024
    Delivered a session on content design for product designers, focusing on empowering designers to create intuitive, user-centric copy and build stronger collaboration with content teams.
  • Session Leader at ContentEd 2024
    Held a session on Prompt Engineering for Content Designers, showcasing how AI tools can enhance content creation and optimize user experiences.
  • Presenter at Utterly Content 2024
    Led a session on crafting seamless user journeys using AI, demonstrating how to leverage AI technology to create personalized and engaging experiences across digital products.
  • Represented Cvent at DDX 2024, Dubai
    Attended and represented Cvent at DDX 2024, a leading industry event in Dubai, connecting with global innovators and sharing Cvent's cutting-edge approach to content design.
  • Initiated AI-Driven Innovations in Content Design
    Pioneered the use of AI in content design at Cvent, introducing tools and workflows that streamline content processes and improve user engagement across the platform.

Certification

Google UX Design Professional Certificate

Skills

Cross-Functional Collaboration

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Software

Figma

Illustrator

Ditto

Pendo

Netcore

Maze

Alida

Languages

English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Hindi
Bilingual or Proficient (C2)

Education

SIKKIM MANIPAL UNIVERSITY

MBA from International Business

University of Rajasthan
Jaipur

Bachelors of Computer Applications | BCA from Software Engineering
07.2008 - 07.2011

Google Digital Unlocked

Cambridge English University

C1 Business Higher from

Content Marketing

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

I’m a Lead Content Designer with 7+ years of experience crafting user-focused content and strategies that make complex products easier to use. I currently lead a talented team at Cvent, where I’ve helped shape the content design practice in India. I'm passionate about creating clear, engaging content that speaks to users while also collaborating closely with designers, PMs, and researchers. Along the way, I’ve introduced programs like the Content Design Ambassador and built AI-driven solutions that push content innovation forward. I love mentoring others and empowering product designers to write better copy so we can all build great products together. It’s all about making the user experience seamless and enjoyable.

Timeline

Lead Content Designer

Cvent
09.2022 - Current

Senior UX Writer

Netcore Cloud Pvt Ltd
12.2021 - 09.2022

Team Leader - Media & Mktg (UX)

Innovana Thinklabs Limited
03.2019 - 12.2021

Technical Content Writer (UX)

Tweaking Technologies Pvt. Ltd
03.2017 - 02.2019

Process Expert

The Phone Support
05.2015 - 02.2017

PROCESS ASSOCIATE

Genpact India Pvt. Ltd | Westpac Australia
06.2014 - 07.2015

University of Rajasthan

Bachelors of Computer Applications | BCA from Software Engineering
07.2008 - 07.2011

SIKKIM MANIPAL UNIVERSITY

MBA from International Business
01.2015

Google Digital Unlocked

Cambridge English University

C1 Business Higher from

Content Marketing

Websites

Affiliations

  • Figma
  • HFI
  • Google UX Design Professional Certificate
Availability
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Interests

Figma

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Rishi SharmaLead Content Designer (UX)