Rishi Singh
Pune
Summary
Passionate enthusiast who loves to work with passion and dedication. Started my journey as a photographer and now working with the best in the business the mighty Apple India.
Can proudly state have been a part of the following for Apple India-
NCO opening
3 NSO openings
1st Go Live Support Team for India
Believe in yourself and always have your North star in sight.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
NSO Go live support for Genius Bar - Apple Borival
Apple India Private Limited
Mumbai
02.2026 - 03.2026
- Part of the first Go live Support Team for India for Apple Borivali Store.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Partnered with Managers, Lead Genius and Leads for strategies and solutions for better performance of the team and customer experience.
- Worked with the whole store mindset and mentored the product zone and today at apple team as well for overcoming challenges.
- Got a recognition from the Borivali leadership for my stint at the store.
- Made the team understand Apple values and always keeping obsession over customer experience as the North star.
Genius
Apple India Private Limited
Pune
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Successfully maintained a strong NPS and SUR through out all the quarters
- Started initiative of taking weekly downloads for genius bar and knowledge sharing with the team
- Got recognized by leadership for mentorship, situational adaptability and obsession over customer experience.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Technical Expert for iOS
Apple India Private Ltd
Mumbai
02.2023 - 06.2025
- Worked as a Technical Expert for IOS at Apple BKC, Apple's first Flagship store in India.
- Responsible for providing solutions and troubleshooting iOS devices at the Genius Bar.
- Repairing iPhones as well.
- Successfully repaired iPhones with no prior experience and constantly maintained the SUR above 97% throughout.
- Maintained the net promoter score above the required score which helped in team's overall score and performance.
- Focused on the repair TAT with dedication and helped the team to achieve a record time of 56mins which was way under the 90min TAT team.
- Working as a team player by motivating peers and enriching the overall experience as well.
- Apple BKC, Apple's first Flagship store in India.
Principal Co ordinator
ID Medical India
Pune
06.2022 - 01.2023
- Worked as a Principal co ordinator for ID Medical India in Pune.
- Was responsible for providing accommodations for nurses working at NHS hospitals in United Kingdom.
- Successfully achieved monthly booking targets and made all the bookings under the allocated budget.
- Got promoted from accommodation officer to Principal Co ordinator within the first 4 months.
- Worked as a team player and always did the best for the team.
Store Manager
CeX Webuy India Pvt Ltd
Pune
06.2021 - 06.2022
- Worked as a Store Manager for CeX Webuy at their Pune store.
- Was responsible for day to day sales, inventory management, testing and quality checking of electronics like mobile phones, tablets, gaming consoles, smartwatches etc.
- Mentor and motivate the sales team of the store.
- Was heading a team of 5 members.
- Constantly achieved the revenue target.
- Achieved the highest sales figure for a day during my tenure.
- Joined in as an assistant manager and got promoted to a store manager within 9 months.
Store Manager
Nyasa Apple Premium Reseller
Pune
06.2018 - 03.2021
- Was working as a Store manager for Nyasa Apple Premium Reseller at Pimpri store in Pune.
- Was responsible for the day to day operations, sales, inventory management and audit, maintaining the store standards and visuals under the Apple guidelines, mentor the team and provide the customers with a great experience.
- Motivated and trained the team which helped the store to achieve record sales for Mac products at the store.
- Constantly maintained 9-12% profit on monthly sales revenue.
- Achieved targets for accessories and insurance sales as well.
- Was heading a team of 9 employees.
- Started working as a Sales specialist at the Kothrud store in June 2018.
- Achieved monthly targets from the first month itself.
- Was promoted to store manager in the month of April 2019.
Freelance Photographer
Pune
01.2008 - 02.2018
Education
BCOM -
IGNOU
PuneSkills
- Dedicated team player
- Performance metrics
- Conflict resolution
- Effective communication
- Mentorship training
- Situational adaptability
- Decision-making
- Team leadership
- Obsession over customer experience
Hobbies and Interests
- Motorcycle rider. Have ridden 1050kms in a day.
- Ridden across India.
- Love to listen to music of all kinds - keeps me going
- Love reading books.
- Technology enthusiast.
- Love travelling and exploring.
- And a big time foodie as well.
Languages
- Hindi
- Marathi
- Punjabi
- English
- Hindi
- Marathi
- Punjabi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Punjabi
Intermediate
B1
Timeline
NSO Go live support for Genius Bar - Apple Borival
Apple India Private Limited
02.2026 - 03.2026
Genius
Apple India Private Limited
06.2025 - Current
Technical Expert for iOS
Apple India Private Ltd
02.2023 - 06.2025
Principal Co ordinator
ID Medical India
06.2022 - 01.2023
Store Manager
CeX Webuy India Pvt Ltd
06.2021 - 06.2022
Store Manager
Nyasa Apple Premium Reseller
06.2018 - 03.2021
Freelance Photographer
01.2008 - 02.2018
BCOM -
IGNOU