Rishit Bajpai

* Process transition and reverse transition.

Led end-to-end transition of Procure-to-Pay (PTP) processes across North America, Europe, and EMIA regions for trading and manufacturing clients within BPO/SSC environments.

Conducted comprehensive due diligence during transition phases to identify risks, streamline operations, and ensure seamless knowledge transfer.

Collaborated with clients to align and finalize Knowledge Transfer (KT) plans, ensuring clarity and mutual agreement on deliverables and timelines.

Designed and monitored process ramp-up plans, tracking milestones to ensure timely execution and operational readiness.

Created and maintained action logs to address open items and resolve transition-related challenges proactively.

Developed and utilized Gantt charts to track transition performance, enabling data-driven decision-making, and progress visibility.

Oversaw asset allocation and coordinated logistics during project transitions, ensuring the timely availability of resources and infrastructure.

Managed deployment of production access in strict compliance with segregation of duties policies and audit requirements.

Built a robust quality framework for invoice processing, payments, master data management, and helpdesk operations, enhancing service delivery and accuracy.

Successfully led reverse knowledge transfer for a U.S.-based client, ensuring complete documentation and closure of all learning objectives.

Engaged directly with clients to understand business needs and deliver tailored, high-quality service experiences.

Achieved budgetary targets through strategic planning, efficient resource allocation, and cost-control measures.

I took the initiative to support team success by volunteering for additional responsibilities beyond my core role.

Prepared detailed minutes of meetings for both client-facing and internal discussions, ensuring clear documentation and follow-up on action items.

• Vendor master

- Experience in vendor master creation and changes includes vendors, employees, intercompany transactions, governments, freight, etc. In compliance with the policies of ICRF, embargo country screening, and Foxtrot.

- Actively working on the creation of a new supplier portal, Jaggaer 1.

- Conducted a project to convert check vendors into ACH/Wire vendors, vendor cleansing, and vendor payment terms standardization.

- Lead the project of vendor master cleansing and conversion from check to ACH.

Actively involved in the implementation of the automated vendor master portal – vendor self-service portal.

Set up a method of independent verification for vendor changes, which had prevented the malicious fraud.

- Vendor migration activity during SAP migration to S/4HANA/QAD.

- Managed vendor reconciliations and blackline upload

- Mass upload of vendor records through WinShuttle.

• Invoice processing and help desk.

Handled invoice indexing and OCR capturing, invoice management, and data validation.

Handled invoice processing for PO, non-PO, freight, tax EDI, and other types of invoices.

- Two-way or three-way matching.

- Interacting with business users for the reporting of vendor aging analysis and improvement.

- Exception management – Coding error, managing level of approval, duplicate identification.

- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.

Initiative taken to identify the bugs and fine-tune the invoice processing workflow tool.

- Bank reconciliation, upload, and certified accounts in Blackline.

* Payments

- Lead a project of end-to-end payment disbursement automation, including intercompany payments, vendor payments, and coordination with Treasury to push the payments in SAP, QAD, and Oracle.

- Monitor payment cycles, track aging reports, and ensure payments are processed within agreed timelines to avoid penalties or service disruptions.

- Troubleshot problems and diagnosed system faults in SAP, QAD, and Oracle.

- Coordination with onshore for batch approval in the bank portal.

- Reconciliation of payment returns, rejections, voids, and reissues of payments.

• People Management.

- The team is handling over 20 team members who are revisiting tasks and providing feedback.

- Met the schedule using excellent planning and coordination skills.

- Supervised the work of contracted employees to deliver work on schedule.

- Conducted daily team hurdles for work planning and execution.

- Continuously maintained 50% diversity in the team.

- Enhanced working relationships by participating in team-building activities.

- Supervising and directing employees in their day-to-day tasks.

- Timely feedback to team members and creation of a plan for career progression.

- Developed an ongoing program using good team communication and collaboration.

- Operated equipment to exceed production targets.

- Member of the Accenture interview panel and conducted interviews for the PTP profile.

• Reporting, governance, and controls.

- Adherence to and review of SLA, CSL, and KPI for PTP functions.

- Handled risk and compliance audit for the entire project to validate the PTP IC.

- Transformed the reporting presentation from PowerPoint to Power BI.

- Vendor aging analysis, dead-on-arrival invoices, POT, and interaction with plant and business users to optimize vendor terms.

- Prepared process Z curve and level 3 process diagrams for all sub-processes.

Documented all procedures into DTP/SOPs that will be utilized by Accenture.

- Prepared and presented monthly OM documents (Operation Maturity), including a 3X3 matrix, process maps, HLPM, DLPM, control charts, ETY, RTY, factory model, forecasting, RACI, skill matrix, FMEA, RAID, etc.

- Prepares RCA by using 5Ys, fishbone technique, etc.

- Weekly process review call with the client for process discussion and suggestions.

- Managing TAT agreed upon as per the SLA protocol document, including SLA calculation and client reporting.

- Cadence call between onshore and offshore for process update and realignment.

Developed an excellent working knowledge of industry trends and improvements in processes.

• Project management.

Enablement of duplicate vendor reporting in SAP/QAD, which eliminates 3,000 duplicate vendors.

- A study was conducted, and suggestions were shared with the client, which improved the POT from 75% to 89% (ongoing project).

- Implemented a BOT that has saved $2 million in duplicate payments that could be made to a vendor.

- Developed a payment bot that will execute and finalize the payment batches.

Conducted and implemented a study of FTE benefits through process enhancement and automation.

- Conducted a process entitlement study, which helped to identify the processes that can be automated.

Lead the project's idea generation campaign, and the team has submitted an idea for process automation and transformation.

- Drive process standardization, which removes process bottlenecks.

- Enabling auto remittance for QAD, SAP, for ACH/Wire payments to vendors.

- Automated the process of employee RORO in Power BI.

- Leading a project to improve a help desk workflow tool, which will enhance vendor satisfaction.

End-to-end monitored workflow tool migration, conversion of SAP to QAD, etc.