Rishita Gupta
Bangalore
Summary
Business Operations professional specializing in workflow optimization and cross-functional execution. Proven track record of enhancing operational efficiency and customer experience through data-driven performance analytics. Expertise in supporting strategic decision-making and driving growth initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate- Business Operations
Ditto Insurance
Remote
10.2025 - Current
- Directed core operational workflows, including allocation systems and advisor productivity tracking.
- Created dashboards and performance reports with Power BI, Basic SQL, and Google Sheets for informed decision-making.
- Contributed 5% of total company revenue by optimizing referral processes in Referral Project.
- Oversaw review quality and customer feedback loops to uphold high service standards.
- Mentored new associates while refining standard operating procedures (SOPs).
Business Operations Associate
Ditto Insurance
Remote
04.2024 - 09.2025
- Streamlined call allocation and lead distribution, enhancing response speed and workflow efficiency.
- Led Reviews Project, achieving 4.9-star Google rating with over 17,000 reviews while monitoring feedback on LinkedIn and Twitter.
- Designed follow-up workflows that increased call completion rates and elevated customer satisfaction.
- Managed over 30 lead query emails daily, supporting hotline escalations for timely resolutions.
- Developed review training materials and communication assets utilizing Canva.
Insurance Advisor
Ditto Insurance
Remote
07.2023 - 04.2024
- Generated revenue exceeding ₹10 Lakhs monthly through structured, needs-based insurance consultations.
- Maintained accurate client records to facilitate smooth renewals and policy updates.
- Cultivated customer trust by articulating complex policy details and options clearly.
Sales Management Trainee
EazyDiner
Chandigarh
02.2023 - 06.2023
- Onboarded 27 new restaurants and cafes.
- Built business owner relationships and ran local campaigns.
- Targeted colleges and corporate firms to boost bookings.
Education
M.Sc. - Hospitality Administration
NCHMCT-IH
Noida04-2023
B.Sc. - Hotel Management
AIHM
Chandigarh04-2021
Skills
- Google Sheets and PowerBI
- Basic SQL
- Data analysis and visualization
- Customer success strategies
- Process optimization
- Performance analytics
- Business operations management
- Project management
- Dashboard creation and reporting
- Reputation management and reviews
- Sales operations efficiency
Certification
• Digital Marketing Course - Udemy
• Microsoft Excel (Beginner to Advanced) – Udemy
• Power BI (Beginner to Advanced) - Udemy.
• Microsoft Excel (Beginner to Advanced) – Udemy
• Power BI (Beginner to Advanced) - Udemy.
Volunteer Work
Amoli Trust since January 2022, Volunteer and Social Media Handler supporting child sexual abuse awareness and prevention campaigns.
Timeline
Senior Associate- Business Operations
Ditto Insurance
10.2025 - Current
Business Operations Associate
Ditto Insurance
04.2024 - 09.2025
Insurance Advisor
Ditto Insurance
07.2023 - 04.2024
Sales Management Trainee
EazyDiner
02.2023 - 06.2023
M.Sc. - Hospitality Administration
NCHMCT-IH
B.Sc. - Hotel Management
AIHM