Rishu
Mannarkkad
Summary
Highly motivated, 5-year experienced employee in business operations and customer support, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Officer
ESAF SMALL FINANCE BANK
AGALI
07.2024 - Current
- Experienced, knowledgeable front-end and back-end operations associate, along with communication with higher management (branch operations, cash, customer requests, complaints, calls, system entries, and document filing).
- Managing phone calls to resolve customer complaints and queries in several scenarios.
- Managing daily bank sales targets with multiple products and features (appointment fixing, direct meetings, and convincing customers over the phone).
KYC Process Associate
Golden pi technologies / securities Pvt.ltd , Bangalore, India
Bangalore
09.2023 - 05.2024
- Assisted in managing customer inquiries through email and phone support.
- Identified the risks associated with the customers (AML compliance checks, PEPs, and escalate screening), and recommended corrective actions.
- Handling client escalations and resolving them in a timely manner.
- Preparation of reports on the completed and work-in-progress requests.
Senior Process Associate : Customer support
Tata Consultancy Services
Bangalore
04.2018 - 03.2023
- Assisted in analyzing process workflows to enhance operational efficiency.
- Led training sessions for new staff on company procedures and tools.
- Participated in regular team meetings, and provided input on ways to improve existing processes.
- Maintained accurate records of all transactions related to processes, in accordance with company guidelines.
- Monitored performance metrics to measure process effectiveness.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Preparation of reports on the completed and work-in-progress requests; team queue management, work allocation, follow-up, quality check, and review.
- Process loans, premiums, wire, and EFT transactions with quality in TAT.
- Offer assistance and support to customers via phone, email, and applications.
- Address customer inquiries, concerns, feedback, and complaints promptly and effectively as the first contact resolution person.
- Interact with customers in a professional and courteous manner, demonstrating empathy, patience, and effectiveness.
Education
Bachelor of Arts - Language and literature
Calicut University
Palakkad, Kerala01.2016
Higher Secondary education - Commerce
01.2013
Secondary School Certificate -
01.2011
Skills
- Banking
- Financial services and insurance
- Customer support
- KYC
- Bank operations
- Financial management
- document management
- Customer relationship
- Communication
- Risk assessment
- request handling
- Problem solving
- Team handling
- Team meeting and targets
- Adaptability and flexibility
- Time management
- Sales
Affiliations
- Special Achievement Award
- Service and Commitment Award
- BPS Star Performer Award
- BPS Championship League - Team Awards
Additional Information
Served as Recourse person under Tribal Development program in Kudumba Sree., Served as data Entry operator/office faculty in Akshaya center - Health Insurance.
Languages
- English
- Malayalam
- Tamil
Timeline
Senior Officer
ESAF SMALL FINANCE BANK
07.2024 - Current
KYC Process Associate
Golden pi technologies / securities Pvt.ltd , Bangalore, India
09.2023 - 05.2024
Senior Process Associate : Customer support
Tata Consultancy Services
04.2018 - 03.2023
Bachelor of Arts - Language and literature
Calicut University
Higher Secondary education - Commerce
Secondary School Certificate -
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