Rishu Shukla
Gurgaon
Summary
Seeking a challenging position in a reputed organization where I can utilize my past experiences and knowledge because I demonstrate a high degree flexibility to adjust to any unfamiliar situation and can adapt myself to any work environment and culture.
Overview
4
4
years of professional experience
Work History
Senior Representative, Operations.
Concentrix India Pvt. Ltd.
Gurgaon
09.2022 - Current
- Auditing complaints and sales calls in Verint, and chats in Nuance.
- Sharing the feedback with the Advisors via SharePoint.
- Providing alignments and misalignment comments to Advisors in compliance form.
- Provided customer service through phone support.
- Assisted customers with product inquiries and complaints.
- Resolved customer issues in a timely manner.
Consultant
Holisto Ltd.
Noida
07.2021 - 08.2022
- Responded promptly to customer inquiries via phone and email contact.
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Resolved any issues related to travel plans and services.
- Collaborated with hotels and other vendors to ensure the best customer trip rates.
Customer Care Associate
Volans Infomatics Pvt. Ltd.
Noida
12.2020 - 06.2021
- Provided customer service through live chat, email, and phone support.
- Assisted customers with product inquiries and complaints.
- Processed orders, returns, exchanges, refunds, and payments accurately.
- Recorded detailed notes of all customer interactions in the CRM system..
Education
Bachelor of Science - Mathematics And Physics
Sri Baijnath Singh Mahavidyalaya
Hardoi06-2019
Intermediate -
Sanatan Dharam Inter College
Hardoi05-2015
High School -
Sanatan Dharam Inter College
Hardoi06-2013
Skills
- Mission-Driven
- Resilient
- Easy going with Window Family OS
- Easy going with Anydesk/remote support as well
- Easy to learn new things
- Team working spirit
- Problem Solver
Timeline
Senior Representative, Operations.
Concentrix India Pvt. Ltd.
09.2022 - Current
Consultant
Holisto Ltd.
07.2021 - 08.2022
Customer Care Associate
Volans Infomatics Pvt. Ltd.
12.2020 - 06.2021
Bachelor of Science - Mathematics And Physics
Sri Baijnath Singh Mahavidyalaya
Intermediate -
Sanatan Dharam Inter College
High School -
Sanatan Dharam Inter College
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