Clarissa Villagomez
Hammond
Summary
Dynamic administrative professional with a proven track record at H&R Block, excelling in office management and customer service. Skilled in invoice processing and adept at fostering team collaboration, I streamline operations and enhance guest relations, ensuring a seamless experience in fast-paced environments. Committed to delivering quality results and driving efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Max Properties Management LLC
Highland
10.2024 - Current
- Coordinated communication between tenants and property management teams to facilitate timely resolutions of issues.
- Assisted in preparing lease agreements and handling tenant inquiries.
- Maintained organized filing system for tenant records and property documents.
- Answered phone calls and emails to provide accurate information and enhance business correspondence.
- Developed reports on property maintenance requests and status updates to inform management decisions.
- Supported financial tasks by processing invoices and tracking expenses.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
Guest Service Representative
Tricoci University Of Beauty Culture
01.2024 - 10.2024
- Coordinated front desk operations in a high-volume environment, addressing guest needs promptly to maintain service excellence.
- Managed reservations via phone and email, accurately recording guest information and ensuring details were verified for seamless check-in.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, providing assistance and addressing inquiries to enhance guest experience and foster relationships.
- Welcomed guests on arrival, displaying a professional and friendly approach.
OFFICE MANAGER
H&R Block
11.2022 - 04.2023
- Supervised administrative staff, driving front office operations and continuous workflow
- Implemented office procedures, creating streamlined processes
- Maintained office orderliness and cleanliness, ensuring a safe and organized workspace
- Prepared reports and presentations for executives, facilitating informed decision-making
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Cultivated vendor relationships to expedite order fulfillment and maintenance services
- Collaborated with IT department to order and maintain computer technology
- Delivered quality customer service to staff and customers.
CASHIER
Luke Gas Station
04.2022 - 02.2023
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience
- Executed customer refunds and exchanges in compliance with guidelines to ensure customer satisfaction
- Answered questions about store policies and addressed customer concerns
- Ensured secure cash drawers while resolving discrepancies in daily totals to maintain financial accuracy
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift
- Checked personal identifications during alcohol and tobacco sales
- Created price tags and merchandise signs
PRODUCTION ASSEMBLER
Poly John Enterprises Corporation
04.2021 - 04.2022
- Reviewed project specifications and drawings to ensure accurate assembly of complex components, facilitating timely completion of assignments
- Operated material moving equipment to move heavy loads and maintain production levels
- Inspected completed [Type] products for functionality and quality, notifying supervisors of recurring issues and investigating root causes.
- Performed minor maintenance on equipment to ensure operational efficiency, documenting repair work for future reference
MANAGER
White Castle
03.2016 - 03.2022
- Managed daily business requirements, organizing schedule and delegating assignments to ensure operational efficiency.
- Planned and executed strategies that enhanced business performance and contributed to profit growth.
- Organized training for new team members and facilitated routine retraining for established employees to maintain consistent associate performance.
- Time management, Critical thinking ,Task prioritization
- Multitasking Quality assurance, Public speaking, Problem resolution, Customer service
Education
CERTIFICATION IN ESTHETICS -
Tricoci University of Beauty Culture
Highland, IN12.2023
Skills
- Office administration
- Data Entry
- Invoice processing
- Financial Transactions
- Reservation Management
- Guest services
- Guest Relations
- Customer Service
- Time management
- Team collaboration
- Problem solving
- Adaptability in fast-paced environments
- Communication coordination
References
References available upon request
Certification
- Licensed Esthetician
Timeline
Administrative Assistant
Max Properties Management LLC
10.2024 - Current
Guest Service Representative
Tricoci University Of Beauty Culture
01.2024 - 10.2024
OFFICE MANAGER
H&R Block
11.2022 - 04.2023
CASHIER
Luke Gas Station
04.2022 - 02.2023
PRODUCTION ASSEMBLER
Poly John Enterprises Corporation
04.2021 - 04.2022
MANAGER
White Castle
03.2016 - 03.2022
CERTIFICATION IN ESTHETICS -
Tricoci University of Beauty Culture