Rita Kharia
Airport Operations
Kolkata,WB
Summary
Competent Duty Manager effective at handling airport operations in fast-paced, high-volume environments. Professional and skilled in managing people, projects and administrative operations. Offering 10 plus years of experience and dedication to business success.
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
11
11
years of professional experience
Work History
Duty Manager
Air India Limited
03.2023 - Current
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Assistant Manager Customer Service
Interglobe Aviation Ltd
11.2013 - 03.2023
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Collaborated with other departments to ensure seamless service delivery across all channels of communication.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
Education
Bachelor of Commerce -
UNIVERSITY OF NORTH BENGAL
Masters of Commerce - undefined
INDHIRA GANDHI NATIONAL OPEN UNIVERSITY
Skills
Customer Service
Profile
03/19/91, Indian, UNMARRIED, English, Hindi, Bengali, Nepali
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Nepali
Intermediate (B1)
Gardening
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Timeline
Duty Manager
Air India Limited
03.2023 - Current
Assistant Manager Customer Service
Interglobe Aviation Ltd
11.2013 - 03.2023
Bachelor of Commerce -
UNIVERSITY OF NORTH BENGAL
Masters of Commerce - undefined
INDHIRA GANDHI NATIONAL OPEN UNIVERSITY