Rita Myneni
Hyderabad
Summary
Results-driven Assistant Manager with expertise in customer relationship management, adept at handling escalated complaints and ensuring customer satisfaction. Proven ability to maintain effective communication and team collaboration.
Overview
15
15
years of professional experience
Work History
ASSISTANT MANAGER CRM
CYBERCITY BUILDERS AND DEVELOPERS
02.2020 - Current
- Dealing with all existing customers.
- Attending to the customer’s post bookings, Issuing Allotment Letters and agreements.
- Uploading customer details in ERP as well as maintaining MIS in Excel format.
- Generating demand letter and updating payment status in ERP.
- Dealing with all escalated complaints and enquiries efficiently and effectively.
- Communicate promptly site update or any other information to customers related to the project.
- Recording all queries and making notes on logging solution.
- Handling difficult and aggressive customers in a professional manner.
- Coordinating with Sales as well as Accounts dept.
- Verifying of relevant documents provided by the customers at the time of booking& Agreement.
CUSTOMER SUPPORT
NAVIT SOFTWARE SOLUTIONS
10.2011 - 01.2018
- Servicing the existing and obtaining new orders through referral.
- Responsible for handling customer general queries related to service plans, billing, new registration, account cancellations, and all the general information about all products and services.
- New customer training about product.
- Enhancing team members to accomplish the targets and technical and procedural questions.
- Monitoring competition by gathering current marketplace information on pricing.
- Recommending changes in products, services, new featured, and competitive development.
MARKETING/CUSTOMER SUPPORT EXECUTIVE
NAVIT SOFTWARE SOLUTIONS
04.2010 - 01.2018
- Initially being the Pilot Batch I was also involved in Marketing of Product. As we were into Inbound service and out bound Sales. Marketing of the product in the initial stage was every important and I was into marketing for about 1.5 yr. Along with marketing I was in Customer Support as well.
- Collaborated with the multimedia and art design staff to create multimedia website as well as develop marketing content for various social media channels that conforms to the brands visual style, format and target audience.
- Co-ordinate and assist with the departments for launch of marketing campaign to increase the brand awareness and drive sales across multiple channels, SEO/SEM, social media, E-mail, and webs.
- Implemented online customer service process to promote consistent user experience ensuring brand loyalty.
- Collaborated with user interface design staff to define and determine product requirements based on market research analysis.
- Advertising in popular websites based on the Indian community where marketing of the product will increase the sale and also by setting up the stalls at malls and in events.
- Conducted financial modeling for online marketing programs, including website revenue expenditure and forecasting.
Education
CERTIFICATE COURSE - FASHION DESIGNING
Hamstech
Hyderabad, Telangana01.2019
Bsc - Computer Science
Open University
Hyderabad, Telangana01.2009
HIGHER SECONDARY - Computer Science
Success Vocational Junior College
Hyderabad, Telangana01.2006
SECONDARY SCHOOL -
Siddhartha High School
Hyderabad, Telangana01.2004
Skills
- ERP software usage
- Effective communication
- Active listening
- Team leadership
- Time management
- Customer relationship management
- Decision making
Accomplishments
- Created additional business with 20% of growth by informing existing customers of upcoming services and products according to their needs.
- Founded successful small business which grew up pretty good in under 2 yrs.
- Started a boutique while doing my Fashion designing from Hamstech.
Personal Assets
- Sincerity, passionate to work
- Highly flexible, quickly adaptable, politely firm
- Very accommodative
- Believes in disciplined work culture.
- A team player and a highly result-oriented employee.
Timeline
ASSISTANT MANAGER CRM
CYBERCITY BUILDERS AND DEVELOPERS
02.2020 - Current
CUSTOMER SUPPORT
NAVIT SOFTWARE SOLUTIONS
10.2011 - 01.2018
MARKETING/CUSTOMER SUPPORT EXECUTIVE
NAVIT SOFTWARE SOLUTIONS
04.2010 - 01.2018
CERTIFICATE COURSE - FASHION DESIGNING
Hamstech
Bsc - Computer Science
Open University
HIGHER SECONDARY - Computer Science
Success Vocational Junior College
SECONDARY SCHOOL -
Siddhartha High School
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