RITA SINGH
Senior FP&A Analyst | RTR & Financial Reporting Expert | Banking & Insurance Claims Operations
Ghaziabad,Uttar Pradesh
Summary
11+ years of experience in Operations – Finance, Banking services and Claim management. Proficient with workflow handling, financial spreading, Claims FNOL & Payment processes and maintaining good customer relationship through the provision of high-quality service.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
Work History
PROCESS DEVLOPER – FINANCIAL ANALYST
GENPACT INDIA
Ghaziabad
01.2021 - 06.2025
- Managed 20+ warehouse's Inventory management
- Variance Analysis between Client's SAP & Warehouse system
- Clearing EDI & Non-EDI errors
- Prepared Monthly reconciliations
- Assisting AP, AR & order management team for their issues
- Month End closing & reporting
- Published daily & Weekly dashboard
- Assisted warehouse on their day-to-day issues
- Providing data for monthly dashboard and other MIS to be shared with clients
- Perform inventory reconciliation task of US warehouse with balance all type of accounts and resolve the reconciling items in a timely manner.
PROCESS DEVLOPER - WORKFLOW
GENPACT INDIA
Noida
01.2016 - 01.2021
- Serving the spreading team for Commercial Business, Small & Medium Enterprises and Agricultural Banking
- Analyzing the customer profile and generate and maintain bank guarantees for customers using Loan IQ Workflow for the team size of 43 members – Identifying the correct segment for incoming deals & managing four different queues with live volume influx
- Work allocation & Shrinkage management - Distributing the work to the team members as per the day-to-day volume influx vs team shrinkage
- Responsible for weekly/monthly dashboard – Preparing & sharing the dashboard with Onshore stake holder on weekly & monthly bases
- Quality audits – performing quality audits, maintaining quality of financial carding request Day end reporting – Publishing daily day end reporting to on-shore management
- Process Training – Responsible for providing process training for new joiner as well as cross training in the team also handing floor queries & conducting PKT on monthly bases IT SPOC – Taking care of all the IT issue in team, raising IT ticket & managing the data for the same also coordinating with IT help desk and make sure that the issue gets resolved on ASAP bases either it would be an individual or team level issue
- SOP Management - Updating process SOP as per the process guidelines also in case of any process change/new update and getting the Sops approved from On-shore management
- AHT Revalidation – Perform AHT revalidation for team, we do time & motion tracking to identify the variation between set AHT vs real time AHT
SR. PROCESS ASSOCIATE
GENPACT INDIA
Ghaziabad
01.2013 - 01.2016
- Managed approximately 150 FNOLs per day & issue Tow & Roadside assistance payments (EFT & manual).
- EFT payment for Auto Estimates, post checking for applied deductible & coverage and other required checks Issuing Rental payments to Insured & rental company as per received rental bills
- Vendor Payments to associated vendor for received vendor payment request.
Education
MBA - Accounting And Finance
WELINGKER INSTITIUTE OF MANAGEMENT
Mumbai, India 04.2001 -
BACHELOR OF COMMERCE - Accounting And Finance
DELHI UNIVERSITY
Delhi 04.2001 -
12TH GRADE - Commerce
GOVT. GIRL SENIOR SECONDARY SCHOOL
Delhi05-2009
10TH GRADE -
CBSE BOARD, DELHI
Delhi05.2007
Skills
Microsoft Excel
Finance
Data analysis
Variance analysis
Flexible team player
Credit analysis
Knowledge of ERP (enterprise resource planning) software
General ledger journal entry
Expense and revenue analysis
Financial and operational reporting
Certification
IFRS Foundation – ACCA
Awards
- Bronze award
- Costumer Monthly awards
- Costumer Quarterly award
- Silver award
Timeline
PROCESS DEVLOPER – FINANCIAL ANALYST
GENPACT INDIA
01.2021 - 06.2025
PROCESS DEVLOPER - WORKFLOW
GENPACT INDIA
01.2016 - 01.2021
SR. PROCESS ASSOCIATE
GENPACT INDIA
01.2013 - 01.2016
MBA - Accounting And Finance
WELINGKER INSTITIUTE OF MANAGEMENT
04.2001 -
BACHELOR OF COMMERCE - Accounting And Finance
DELHI UNIVERSITY
04.2001 -
12TH GRADE - Commerce
GOVT. GIRL SENIOR SECONDARY SCHOOL
10TH GRADE -
CBSE BOARD, DELHI
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