Ritam Majumdar
Kolkata,WB
Summary
Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivates personnel to maximize performance.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Inside Sales Specialist
Toothsi
Mumbai, Maharashtra
01.2021 - 02.2022
- Developed and deepened customer relationships to drive revenue growth.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Set up new accounts, established customer credit, and set up payment methods.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Used CRM software to maintain detailed contact logs and account records.
- Managed and recorded leads from outbound telephone marketing.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Managed friendly and professional customer interactions.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
Sales Associate
UNIQLO
Gurgaon, Haryana
01.2020 - 06.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed, marketed and sold full range of products and support services.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Food and Beverage Associate
Taj Falaknuma Palace
Hyderabad, Telengana
12.2018 - 12.2019
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained new staff members on company policies and procedures.
- Utilized POS system to receive and process food and beverage orders.
- Observed diners to respond to additional requests and determine when meal completed.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Education
BSc Hotel Management - Hospitality And Hotel Management
Lovely Professional University
Jalandhar 08.2017 - 06.2020
High School - Humanities
DAV Institutions
Kolkata 04.1999 - 03.2013
Skills
Business-to-customer expertise
Product knowledge
Continuous professional improvement
Store opening and closing
Stocking and replenishing
Guest seating arrangements
Product and service sales
Point of sale operation
Cash Handling
Cultural awareness
Supervision
Teamwork
Training & Development
Customer Service
Computer skills
Additional Information
Goal oriented individual pursuing accomplishment in the hospitality industry with Good Interpersonal, Communication, Liaison and Presentation Skills. Committed to Ethics, Integrity and Loyalty. Open minded towards change and learning.Big time football fanatic and comic book enthusiast.
Timeline
Inside Sales Specialist
Toothsi
01.2021 - 02.2022
Sales Associate
UNIQLO
01.2020 - 06.2020
Food and Beverage Associate
Taj Falaknuma Palace
12.2018 - 12.2019
BSc Hotel Management - Hospitality And Hotel Management
Lovely Professional University
08.2017 - 06.2020
High School - Humanities
DAV Institutions
04.1999 - 03.2013