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Hi, I’m

RITAMA CHAKRABORTY

Strategic Partnership, Implementation Consultant And Customer Success Specialist
Bangalore , Kolkata,Karnataka
RITAMA CHAKRABORTY

Summary

As an accomplished professional with a proven track record of surpassing company objectives through the implementation of systematic and efficient practices. With a passion for dancing as an Indian Ballet dancer and a background in personality coaching, bringing a unique blend of creativity, strategic thinking, empathetic nature, counseling skills, leadership capabilities, and a delightful sense of humor to every role.

Professional Summary:

I thrive under pressure, embracing novel situations and challenges to elevate the organizational brand. Driven and enthusiastic, wholeheartedly committed to contributing to team triumphs through relentless effort, meticulous attention to detail, and unmatched organizational prowess.

Key Strengths:

Dynamic Problem-Solving: Excelling in responding to challenges with proactive solutions, ensuring the organization's success in customer-oriented and sales-focused roles.

Effective Communication: Possessing outstanding verbal, interpersonal, and written communication skills, playing a vital role in fostering customer relationships and driving sales.

Empathetic Counseling Nature: Leveraging empathetic nature and counseling skills, connected with individuals on a deeper level, providing meaningful support and understanding.

Leadership Skills: As a natural leader, bringing a strategic vision to the team, inspiring others through motivation, guidance, and fostering a collaborative environment.

Sense of Humor: A team player with a delightful sense of humor, created a positive and enjoyable workplace culture that enhances team cohesion and creativity.

Master of Multitasking: Highly proficient at managing multiple tasks within the demanding pace of a sales-driven environment, maintaining unwavering focus on customer success.

Exemplary Professionalism: Dedication to maintaining the highest standards of professionalism shines through administrative support, characterized by sound judgment, discretion, tact, and diplomacy.

With a background as an Indian Ballet dancer and experience in personality coaching, bringing a unique perspective to every role, infusing creativity and a fresh approach. Poised and ready, prepared to take on customer-centric , communication based , HR centric roles leveraging action-oriented approach, leadership skills, and sense of humor to propel the organization to new heights of success.

Overview

3
years of professional experience
4
Languages

Work History

Zarantech

Customer Success Manager
11.2023 - Current

Job overview

As a Customer Experience Manager at ZaranTech, I am dedicated to driving excellence in customer satisfaction through personalized interactions and tailored solutions. My efforts have resulted in a remarkable 100% increase in positive reviews, making ZaranTech the preferred choice for our clients. I am also at the forefront of B2B lead generation endeavors, which have led to [mention specific result]% growth in our partnerships.

Podcaster - " SAP Growth Podcast "

I have the pleasure of hosting engaging audio events with SAP experts in the podcast "SAP Growth Podcast with Ritama." We delve into the latest industry trends and feature notable guests who provide valuable insights to our listeners. Join us for our upcoming episodes and stay updated on all things SAP!

Overall, my professional journey has been marked by a commitment to excellence and a drive to provide valuable solutions to our clients and audience.

HIGHLIGHTS:

Passionate about elevating customer experiences in the ever-evolving world of IT education.
Host of "ZaranTech TechTalks" podcast, sharing insights from trainers, students, and tech enthusiasts.
Proudly representing ZaranTech, a global EdTech powerhouse in the heart of the Midwest, Iowa, USA.
Leading the way in Niche IT training with courses in SAP, Workday, Salesforce, Data Science, and Cloud Computing.

Ultrahuman

User Experience Athlete
07.2023 - 10.2023

Job overview

As Ritama, I have successfully infused my role as a User Experience Athlete at UltraHuman with passion and dedication, resulting in a significant impact on user support and satisfaction.

Key Achievements:

  • Leveraged a deep-seated passion for acquiring extensive product knowledge, enhancing my ability to provide elevated user support within the UltraHuman team.
  • Demonstrated proficiency in promptly addressing user queries across diverse channels, ensuring a seamless and positive service experience in my role as a dedicated User Experience Athlete.
  • Exhibited excellence in fostering effective collaboration across departments, directing valuable feedback to pertinent teams for the continuous enhancement of user experiences at UltraHuman.
  • Committed wholeheartedly to delivering rapid responses and exceptional customer satisfaction, playing a vital role in elevating the overall user experience as an integral member of the UltraHuman team.
  • Proactively identified and addressed areas for improvement in the user journey, actively contributing to the optimization of the overall customer experience at UltraHuman.
  • Utilized a consultative approach to guide users in overcoming challenges and achieving their goals effectively, embodying the essence of a User Experience Athlete.
  • Maintained a steadfast dedication to ongoing improvement and efficiency, successfully integrating cutting-edge automation tools for streamlined processes and optimal performance at UltraHuman.
  • In summary, my tenure as a User Experience Athlete at UltraHuman has been marked by a commitment to excellence, proactive problem-solving, and a continuous drive for improvement and efficiency, contributing significantly to the overall success of the team.

Google tag Regalix

Implementation Consultant
05.2022 - 04.2023

Job overview

As an accomplished Implementation Consultant, I bring extensive experience in advertising and a specialized skill set in code implementation and campaign setup.

Key Strengths:

  • Advertising Expertise: Proficient in advertising with a focus on code implementation and campaign setup, contributing to heightened advertising effectiveness.
  • Product and Process Optimization: Possess a deep understanding of products and processes, utilizing this knowledge to optimize advertising strategies for superior campaign performance.
  • Issue Resolution and Seamless Execution: Demonstrated ability to swiftly identify and resolve issues, ensuring seamless campaign execution and maintaining high client satisfaction.
  • Performance Excellence: Consistently surpass key performance metrics, including Implementation Rate, CSAT, and QA standards, reflecting a dedication to achieving excellence in every aspect of the role.
  • Effective Communication: Exceptional communication skills ensure clear and positive interactions with clients, fostering strong working relationships.
  • Multitasking and Collaboration: Adept at multitasking and collaborating with cross-functional teams, contributing to the success of integrated and impactful campaigns.
  • Customer-Centric Approach: Prioritize customer satisfaction with a strong focus on understanding and meeting their unique needs in every campaign.
  • Ownership and Accountability: Take full ownership of tasks and projects, ensuring precise execution and delivering results aligned with client expectations.
  • Digital Proficiency: Proficient in Content Management Systems (CMS), digital marketing, online advertising, and basic coding, enhancing adaptability and versatility.
  • E-commerce Tracking Expertise: Specialized in implementing e-commerce tracking strategies to optimize campaigns and maximize overall effectiveness.

Omnicuris

Associate strategic Partnership
10.2021 - 05.2022

Job overview

I have successfully undertaken comprehensive responsibilities related to Medical Association Onboarding, Medical Council Management, and various facets of event management within the healthcare sector.

Key Accomplishments:

  • Medical Association Onboarding: Demonstrated proficiency in efficiently onboarding medical associations for CME programs and managing webinar conference recordings, contributing to seamless and effective collaboration.
  • Medical Council Management: Exhibited skills in handling medical council dashboards, generating insightful reports, maintaining strong relationships, and designing quarterly newsletters for councils, enhancing overall communication and engagement.
  • Microsite Enablement: Successfully enabled microsites for associations and medical councils, involving strategic planning and hosting webinars, thereby ensuring a dynamic online presence.
  • New President Onboarding: Played a pivotal role in successfully onboarding Gold, Silver, and Bronze Presidents from various associations, ensuring a smooth transition and continuity in leadership.
  • Webinar and Panel Management: Displayed expertise in hosting and managing webinars and panel discussions, collaborating with graphic teams to create promotional teasers, enhancing visibility and engagement.
  • Event Scheduling: Proficiently planned, coordinated, and scheduled major CME and live events, ensuring seamless execution and positive experience for participants.
  • Data Analysis: Created and maintained detailed spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting, contributing to data-driven decision-making processes.
  • Research and Information Gathering: Conducted thorough research, gathered data from multiple sources, and presented findings effectively, contributing to informed decision-making.
  • Project Management: Developed comprehensive project plans, communicated deadlines effectively, and ensured timely project completion, showcasing strong organizational and project management skills.

In summary, my work Associate Strategic Partnership reflects a successful track record in onboarding, management, and facilitation of various medical association activities, demonstrating a holistic skill set in healthcare event management and coordination.

VahVah
Bangalore , Karnataka

Admission Councellor
03.2021 - 09.2021

Job overview

In my capacity , I have demonstrated a commitment to Customer Service Excellence, Student Recruitment, and various administrative responsibilities.

Key Contributions:

  • Customer Service Excellence: Provided friendly and efficient customer service, showcasing an adept ability to handle challenging situations with ease. This has contributed to a positive and customer-centric atmosphere.
  • Student Recruitment: Successfully coordinated and counseled 48 students for admissions at Vah Vah. This effort involved effective communication and support throughout the recruitment process, contributing to successful admissions.
  • Calendar Management: Efficiently managed the Institute's calendar, facilitating scheduling between teachers and students. This meticulous coordination has streamlined operations and improved overall efficiency.
  • Online Presence Management: Took charge of the company's online presence, ensuring regular updates to the website and various social media accounts. This has contributed to maintaining a dynamic and engaging online presence.
  • Marketing Campaign Oversight: Monitored ongoing marketing campaigns, ensuring they met objectives and delivered results. My oversight has contributed to the success of marketing initiatives, aligning them with organizational goals.

These accomplishments collectively reflect my dedication to providing exceptional service, effectively managing administrative tasks, and contributing to the growth and success of the organization

Thomas Cook India

Internship
05.2019 - 07.2019

Job overview

  • Co-ordinated with VFS office for Passport Verifications
  • Handled queries regarding the Visa Formalities
  • Worked with MICE team for scanning and verifying the papers Learned general administrative functions (i.e
  • Letters, FedEx, calendaring) and provide back-up to the Lead Program Administrator for Foreign Travel
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Mumbai Indian Super League

Trainee, Stars Sports India / an Anchor and speaker
03.2016 - 05.2016

Job overview

  • Trained as an Anchor and speaker for India Super league.
  • Learned new materials, processes and programs quickly.
  • Closely monitored procedures under direction of leadership to identify potential areas for improvement.

Education

Mount Carmel College
Bangalore

BHT ( Bvoc Tourism And Hospitality ) from Tourism And Hospitality

University Overview

Skills

EXCELundefined
Availability
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Customer Success Manager
Zarantech
11.2023 - Current
User Experience Athlete
Ultrahuman
07.2023 - 10.2023
Implementation Consultant
Google tag Regalix
05.2022 - 04.2023
Associate strategic Partnership
Omnicuris
10.2021 - 05.2022
Admission Councellor
VahVah
03.2021 - 09.2021
Internship
Thomas Cook India
05.2019 - 07.2019
Trainee, Stars Sports India / an Anchor and speaker
Mumbai Indian Super League
03.2016 - 05.2016
Mount Carmel College
BHT ( Bvoc Tourism And Hospitality ) from Tourism And Hospitality
RITAMA CHAKRABORTYStrategic Partnership, Implementation Consultant And Customer Success Specialist