Ritanjali Kaur Raina

• Mange savings and current accounts, bonds, mortgages, debit cards, insurance
• Incidents Management
• Changes Management
• Tasks & Service Requests management
• Incident Analysis
• Log disputes, fraud and complaints
• Manage complaints L2
• Working on Problem tickets to find FCR, responsible to find root cause for escalations.

Personal Banker – Credit Cards :

• Financial products management
• Administrative duties
• Credit reports and credit reference agencies management

• Disputes and fraud management
• Lost & Stolen watch
• Work on replacement cards on unauthorized charges in the transaction history.
• Create incident ticket/or case ID’s ensuring service agreement.

• Manage Google Ads campaign that strengthens an advertiser's campaign.
• Manage online business that includes websites, landing pages etc.
• Improve landing pages and website performances.
• Add case logs for future reference.
• Process investigations to determine issues.
• Suggest creating ad extensions and conversion tags
• In depth analysis of campaign's performance.
• Manage monthly Google regulatory training.

• Design events for online event registration
• Document all communication in event’s CRM software
• Release product by reviewing and updating event registration reports
• Handling escalation calls

• Handling team of 10-15
• Troubleshoot use manual guides
• Manage broadband services, hardware, software networking
• Troubleshoot Computer related and operating systems
• Handling escalations as a

• Payment management
• Credit Check Management