Riteeka Bhalerao
Mumbai
Summary
Seasoned specialist offering several years of experience in client management and customer experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
IBSL specialist (Assistant manager)
Axisbank Pvt Ltd
Mumbai
03.2023 - 08.2025
- Assisting premium & burgundy customer
- Handling cards, loans and banking related concerns
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer inquiries and resolved issues efficiently.
- Effective troubleshooting and cross-selling products and service.
IBSL specialist
Citibank
Mumbai
01.2022 - 03.2023
- Provided technical support for customers in resolving complex issues.
- Researched and analyzed customer feedback to identify areas of improvement.
- Understanding customer needs and requirements for loans.
- Out calling and following up with client's
Senior CSA
Firstsource pvt limited
Mumbai
09.2020 - 12.2021
- Providing first call resolution, handling complaints.
- Troubleshooting, working with multiple accounts, and providing accurate information.
- Cross selling products and services while identifying consumer needs.
Senior associate
Teleperformance global services
Mumbai
10.2017 - 08.2019
- Processing and handling passenger query.
- Assisting customers with their overall bookings, logging calls into CRM system.
- Identifying client needs, forwarding and escalating inquiries to relevant departments.
- Co-ordinating with management to settle claims.
Senior CSA
Datamatics financial service
Mumbai
11.2016 - 06.2017
- Answering calls, helping clients with product specification.
- Delivering product demonstrations, attracting prospective clients.
- Maintaining relationship with existing clients.
Education
Bachelor of Management Studies -
University of Mumbai (Sydenham College of Commerce & Eco)
Mumbai 11.2013 - 03.2017
Skills
- Problem solving abilities
- Customer relationship management
- Escalation handling
- Project and data management
- Multitasking capacity
- Product knowledge & cross selling
- MS-CIT
Hobbies and Interests
- Travelling
- Watching movies
- Fitness
- Reading
- Music and dancing
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 08/21/95
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Place of Birth: Mumbai
Timeline
IBSL specialist (Assistant manager)
Axisbank Pvt Ltd
03.2023 - 08.2025
IBSL specialist
Citibank
01.2022 - 03.2023
Senior CSA
Firstsource pvt limited
09.2020 - 12.2021
Senior associate
Teleperformance global services
10.2017 - 08.2019
Senior CSA
Datamatics financial service
11.2016 - 06.2017
Bachelor of Management Studies -
University of Mumbai (Sydenham College of Commerce & Eco)
11.2013 - 03.2017