Ritesh Ashok Surve
Vashi Navi Mumbai
Summary
- Awarded with BPS star performer award for the month of April 2016 and July 2021.
- Winner of R n R for the month of April 2017.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services
01.2025 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Tata Consultancy Services
10.2021 - 12.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Associate
Tata Consultancy Services
07.2017 - 10.2021
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- As per my expertise appointed as SME( Subject Matter Expert) of the process.
Process Associate
Tata Consultancy Services
06.2015 - 07.2017
- Identified and resolved process issues to drive optimal workflow and business growth.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with Client to deliver timely and cost-effective supply of services and materials.
Client Relationship Officer
Hinduja Global Solutions
04.2013 - 05.2014
- Connected with customers by web-chat, email to meet Customers needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visit to Service Centers.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor Of Science - Information Technology
Mumbai University
Mumbai2013
Skills
- Recruiting and interviewing
- Customer relationship management (CRM)
- Coaching and mentoring
- Scheduling and planning
- Customer service and satisfaction
- Adaptability and flexibility
- Employee performance evaluations
- Workload management
- Team leadership
Additional Information
ZRM Project transaction
- Was a part of New ZRM rollout successful launch by replacing old CUCC portal.
- Daily cordination with client,Identifying the loopholes highlighting the same and taking follow up for the same.
- Cross trained process team in Mumbai,Pune and client front office agencies all over the world.
- Make them system user-friendly and resolved all their queries.
Timeline
Assistant Manager
Tata Consultancy Services
01.2025 - Current
Team Leader
Tata Consultancy Services
10.2021 - 12.2024
Senior Associate
Tata Consultancy Services
07.2017 - 10.2021
Process Associate
Tata Consultancy Services
06.2015 - 07.2017
Client Relationship Officer
Hinduja Global Solutions
04.2013 - 05.2014
Bachelor Of Science - Information Technology
Mumbai University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Pawan KulurPawan Kulur
Creative Intern at Vice Media LLCCreative Intern at Vice Media LLC