Ritesh Ashok Surve
Vashi Navi Mumbai
Summary
- Awarded with BPS star performer award for the month of April 2016 and July 2021.
- Winner of R n R for the month of April 2017.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services
01.2025 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Tata Consultancy Services
10.2021 - 12.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Associate
Tata Consultancy Services
07.2017 - 10.2021
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- As per my expertise appointed as SME( Subject Matter Expert) of the process.
Process Associate
Tata Consultancy Services
06.2015 - 07.2017
- Identified and resolved process issues to drive optimal workflow and business growth.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with Client to deliver timely and cost-effective supply of services and materials.
Client Relationship Officer
Hinduja Global Solutions
04.2013 - 05.2014
- Connected with customers by web-chat, email to meet Customers needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visit to Service Centers.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor Of Science - Information Technology
Mumbai University
Mumbai2013
Skills
- Recruiting and interviewing
- Customer relationship management (CRM)
- Coaching and mentoring
- Scheduling and planning
- Customer service and satisfaction
- Adaptability and flexibility
- Employee performance evaluations
- Workload management
- Team leadership
Additional Information
ZRM Project transaction
- Was a part of New ZRM rollout successful launch by replacing old CUCC portal.
- Daily cordination with client,Identifying the loopholes highlighting the same and taking follow up for the same.
- Cross trained process team in Mumbai,Pune and client front office agencies all over the world.
- Make them system user-friendly and resolved all their queries.
Timeline
Assistant Manager
Tata Consultancy Services
01.2025 - Current
Team Leader
Tata Consultancy Services
10.2021 - 12.2024
Senior Associate
Tata Consultancy Services
07.2017 - 10.2021
Process Associate
Tata Consultancy Services
06.2015 - 07.2017
Client Relationship Officer
Hinduja Global Solutions
04.2013 - 05.2014
Bachelor Of Science - Information Technology
Mumbai University