Summary
Overview
Work History
Education
Skills
Career Summary
Interests
Personal Information
Attributes
Timeline
Generic

RITESH CHAUHAN

Banking & Collection
Bhubaneswar

Summary

Seeking Senior level assignments in the Banking & Finance sector with leading organisations to lead a business unit in a performance driven environment where Knowledge, Control, Accuracy, Speed and Hardwork are the key ingredients for success.

A Commerce Graduate with 18 years of rich experience in Debt Management, Collection/Recoveries, in the Financial & Banking Services sector. Was designated as Senior Manager – Area Collection Manager (RL & P) at AXIS Bank Ltd, Bhubaneswar.

Overview

18
18
years of professional experience
2006
2006
years of post-secondary education

Work History

Senior Manager – Area Collection Manager (RPMG)

AXIS Bank Ltd
03.2015 - 09.2024
  • Responsible for controlling Flows & NPA of Credit card portfolio for Odisha Location with vendor and 6 in-house members
  • Manage collection activity of Credit card for 61-210 DPD to give minimum net flow to NPA & also managed Recoveries for Odisha & Chhattisgarh Location.
  • Reduced the flow rate by 30% in Bkt 3 in span of 3 months after taking care of the portfolio.
  • Increased the NPA release figure almost 200% which help to reduced the net NPA addition by 7% lesser.
  • Solving key account (multiple relationship accounts) to reduce banks overall NPA irrespective of the product.
  • Implementation of New Allocation Software and Mobile App till executive level in entire Odisha & Jharkhand Region.
  • Reduction of cost of collection by strategic allocation of cases among the resources (Agency and In-house team).
  • Co-ordination with other collection teams, Sales, FCU teams to solve the Fraud ,Skip and critical accounts.
  • Developing statistical models and strategy for allocation of Woff accounts (2 lacs) among 5 vendors to ensure better focus.
  • Initiation arbitration and Sec.138 against high value and Intentional defaulters.
  • Recruitment of new vendors along with executives to tap the potential areas with maximum opportunities and to reduce the overall collection cost.
  • Reduction of Field Escalation and ensure zero compliance.
  • Audit of field collection agencies to ensure the adherence of bank’s policy and to reduce the risks.
  • Ensured productivity and profitability of managed channels and handle a team of 9 In-house Executives to achieve business objectives.
  • Certificate of appreciation for earning spot on Collections & FCU Leader Board for Q3 – FY 2016-17.
  • Winner of Amazon Gift voucher in Jan-2017 by delivering negative addition to NPA number.
  • Felicitated with International tour to London in July 2017 for delivering exemplary performance during Collections & FCU Archers Contest.

Regional Co-ordinator Collections (RSC-LPO)

E-Nxt Financial Ltd
06.2014 - 02.2015
  • Company Overview: A TATA Enterprise
  • Joined at Sambalpur in June’14 for handling Recovery Collections for Entire Western Belt of Odisha.
  • Prime responsibility being to achieve the business prescribed recovery target for entire portfolio of Western Odisha consists of Angul, Sambalpur, Bargarh, Boudh, Deogarh, Rourkela, Jharsugarha , Bolangir, Bhawanipatna, Keonjhar, Barbil where the portfolio covered CV& MHCV, Auto Loans, Used Cars, Passenger Vehicle segments.
  • Handling all collection activities for Western Odisha Locations.
  • Implementation of strategies & new ways of collection to reduce bad debts.
  • Set targets for the collection executives and review their performance on an ongoing basis.
  • Preparation of Various Monthly MIS Such as Collection MIS, ABNC Report & Other Reports for Managerial Reviews.
  • Maintain all the process Related to Repossession & Tele calling.
  • Keeping a close monitoring on soft bucket management to reduce NPA levels and reducing written off assets.
  • Generate and plan new ways to maximise income from recovery of write-off accounts, bouncing charges, late payment charges.
  • Arrange for timely training of the Collection Executives.
  • Ensuring proper audit processes for avoiding fraudulent practices.
  • Sharing market defaulter data with other departments to avoid bad funding.
  • Sharing information with competitors to create industry awareness on Fraudulent Trends.
  • A TATA Enterprise

Sr. Officer (collections-Credit Card)

ADFC Ltd.
06.2013 - 05.2014
  • Company Overview: (associate of HDFC BANK LTD.)
  • Monitoring and supervising collections and recovery processes, setting new processes for improving collections on recovery cases.
  • Keeping a close monitoring in reducing written off assets.
  • Managing a team consists of Four tele callers and five agencies across Odisha looking after recoveries.
  • Generate and plan new ways to maximise income from recovery of write-off accounts, bouncing charges, late payment charges.
  • Arrange for timely training of the collection team & agencies.
  • (associate of HDFC BANK LTD.)

Officer(collections)

10.2011 - 06.2013
  • Preparation of various MIS w.r.t Settlement CAD, Reconciliation of Receipt & settlement letter, Closure of customer referrals relating to concern bucket managers and after resolution revert back DMS.
  • Auditing and Issuing Warning Memo to Agencies in case of any Manipulation of Used Receipt & Settlement Letter.
  • Resolving queries of walked in cardholder.
  • Issuance and timely closure of Settlement Letter within the TAT period.
  • Maintenance of office stationary and indenting new whenever required.
  • Preparing Daily Cash Batch and reconciling it with daily receipt sign off from respective agencies.
  • Checking settlement PDC as and keeping the same in dairy raizer.
  • Sending them for clearing division as per the date mentioned on them.
  • Retrieving the PDC as per the request received.
  • Tracking PDC movement both in hard and soft.
  • Processing for fresh and renewal of Field executives ID cards.
  • Tracking and Surrender of Id cards once validity Expiry ,left job and in case of any termination and maintaining records both in hard and soft.
  • Processing bills through VBMS of Vendors like Courier, Office Stationeries, Audio & Video, Tea & Coffee etc.
  • Preparing Pick up file, agency bills & collecting NDC from agencies.

Sr. Officer(collections-Credit Cards)

08.2006 - 09.2011
  • Prime responsibility is to ensure collection related activities to be processed properly and streamlined.
  • Handled a Tele-Calling Team of Tele Callers being engaged for out bound callings on delinquent card A/Cs.
  • Case allocation & distribution.
  • Tele Calling Process/productivity.
  • Performance Appraisal of the Agencies and Collection Executive.
  • Responsible for coordinating & supervising a Team of 12 Field Collectors (Three agencies) being engaged for collection activities in Odisha, Jharkhand & Upcountry West Bengal.
  • Handled Agency (Monthly) Bill Preparation, Incentives Calculation, Case Allocation, Daily Filed Review & Performance Appraisal of the Field Collectors.
  • Responsible for recommending for removal of various type of Collection Blocks from the customer’s card A/C after analyzing the payment & Risk Credit pattern of the said card A/C.
  • Achieving highest recovery collection Across Rest of Odisha.
  • Better resolutions in soft buckets reducing flow in higher bucket.
  • Increasing resolutions in soft buckets from 85 % to 92%.
  • Bucket Management, Creating awareness in customer’s mind towards prompt payment.
  • Resolving customer queries and abiding by KYC policies.

Education

B.Com. - Acct. Honours

Utkal University

Skills

Collections/ Recoveries

Career Summary

B.Com. (Acct. Honours), Utkal University, 2006, Senior Manager – Area Collection Manager (RL & P), AXIS Bank Ltd, Bhubaneswar, Odisha, 03/01/15, Present, Manage collection activity of Credit card for 61-270 DPD., Reduced the flow rate by 30% in Bkt 3 in span of 3 months., Increased the NPA release figure almost 200%., Implementation of New Allocation Software and Mobile App., Audit of field collection agencies., Certificate of appreciation for earning spot on Collections & FCU Leader Board for Q3 – FY 2016-17., Winner of Amazon Gift voucher in Jan-2017., Felicitated with International tour to London in July 2017., Regional Co-ordinator Collections (RSC-LPO), E-Nxt Financial Ltd, A TATA Enterprise, Sambalpur, Odisha, 06/01/14, 02/28/15, Handling all collection activities for Western Odisha Locations., Implementation of strategies & new ways of collection., Preparation of Various Monthly MIS., Sr. Officer (collections-Credit Card), ADFC Ltd., (associate of HDFC BANK LTD.), Bhubaneswar, Odisha, 06/01/13, 05/31/14, Monitoring and supervising collections and recovery processes., Managing a team of tele callers and agencies., Officer (collections), HDFC BANK LTD., Bhubaneswar, Odisha, 10/01/11, 06/30/13, Preparation of various MIS., Resolving queries of walked in cardholder., Sr. Officer (collections-Credit Cards), Various Locations, Odisha, Jharkhand & Upcountry West Bengal, 08/01/06, 09/30/11, Handled a Tele-Calling Team., Coordinating & supervising a Team of Field Collectors.

Interests

Listening to music
Playing carom
Reading Positive Mental Attitude Books

Personal Information

Date of Birth: 24/12/1983

Attributes

  • Team leadership & hard working
  • Commitments to values & integrity
  • Target oriented
  • Self Motivator

Timeline

Senior Manager – Area Collection Manager (RPMG)

AXIS Bank Ltd
03.2015 - 09.2024

Regional Co-ordinator Collections (RSC-LPO)

E-Nxt Financial Ltd
06.2014 - 02.2015

Sr. Officer (collections-Credit Card)

ADFC Ltd.
06.2013 - 05.2014

Officer(collections)

10.2011 - 06.2013

Sr. Officer(collections-Credit Cards)

08.2006 - 09.2011

B.Com. - Acct. Honours

Utkal University

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RITESH CHAUHANBanking & Collection