Ritesh Dhamale
Customer Service Advisor
Thane East
Summary
Customer Service Advisor with 10 years of experience in the automobile industry including tech support and customer care. I am familiar with major customer service software, conflict resolution, and possess a positive attitude, aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor
Tejpal Motors Morrie Garage
07.2024 - Current
- Using SAP for Job card opening and closing
- Handle 10+ customers daily
- Create and maintain detailed job cards capturing customer complaints and technician notes
- Ensure all paperwork is accurate and complete before processing
- Provide preliminary cost estimates to customers and seek approvals
- Explain charges, warranty details, and billing
- Liaise with service technicians and workshop managers to track vehicle status
- Update customers on progress and delivery
- Conduct final vehicle checks before handover
- Handle customer feedback and complaints
- Update CRM and generate reports
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
Customer Service Advisor
Sterling Motors
04.2017 - 03.2022
- Handled 10+ customers daily, retrieved customer data, and signed up new customers
- Trained two employees in estimating costs and managing data
- Achieved 85% customer satisfaction rating, 15% higher than average
- Suggested retention strategies reducing cancellations by 5%
Customer Service Advisor
Hare Krishna Auto Pvt. Ltd
06.2015 - 04.2017
- Scheduled service appointments
- Catalogued customer concerns and comments
- Drafted service orders and documented problems
- Maintained courteous communication even during difficult situations
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Maintained high-quality service standards, ensuring positive customer feedback.
Service Technician
Vijay Honda
08.2014 - 05.2015
- Reviewed daily requirements and gathered supplies
- Catalogued customer concerns
- Completed related maintenance tasks as needed
Internship
Tata Motors Ltd
06.2014 - 08.2014
Education
Customer Service Advisor -
CEDP Institute
01.2016
Automobile Mechanic Supervisor Diploma - undefined
Rustomjee Academy for Global Career
01.2014
HSC - Commerce
NKT College
Mumbai 04.2001 -
SSC -
Janata Vidyalaya
Khopoli 04.2001 -
Skills
Strong communication and interpersonal skills
Knowledge of automotive parts and servicing
Good organizational and time-management abilities
Customer-centric attitude
Email management
Follow-up calls
Customer service
Customer service excellence
Complaint handling
Customer relations
Work order preparation
CRM software
Payment processing
Awards
Employee of the Month – January 2017 – Sterling Motors, Employee of the Month – January, February & March – Highest Labour – Tejpal
Timeline
Customer Service Advisor
Tejpal Motors Morrie Garage
07.2024 - Current
Customer Service Advisor
Sterling Motors
04.2017 - 03.2022
Customer Service Advisor
Hare Krishna Auto Pvt. Ltd
06.2015 - 04.2017
Service Technician
Vijay Honda
08.2014 - 05.2015
Internship
Tata Motors Ltd
06.2014 - 08.2014
HSC - Commerce
NKT College
04.2001 -
SSC -
Janata Vidyalaya
04.2001 -
Automobile Mechanic Supervisor Diploma - undefined
Rustomjee Academy for Global Career
Customer Service Advisor -
CEDP Institute