Ritesh Gandhi
IT Executive
Bharuch
Summary
As a skilled and experienced IT Engineer with more than 12 years of experience, I have a proven track record of success in implementing, and managing IT systems. My expertise in User management has enabled me to deliver innovative solutions that meet the needs of diverse clients. I possess excellent communication and leadership skills, allowing me to effectively collaborate with cross-functional teams and manage projects from conception to completion. Focusing strongly on customer satisfaction, I am committed to delivering high-quality services that exceed expectations. Skilled in ITIL practices for service management and IT governance. Ability to troubleshoot and resolve technical issues in a timely manner
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Network Engineer
Narmada Cyber Zone Pvt. Ltd
Bharuch
04.2011 - 12.2011
- Troubleshoot network issues and provide technical support to end-users
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
IT Executive
HCL Info System Pvt. Ltd
Surat
01.2012 - 10.2012
- Diagnosed application and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Provide On Site Support in Narmada District & Surat District Local Fund & The Treasury Office to manage their software
- Be a Part of Dena Bank Domain Migration project in Surat District
- Be a Part of Make Narmada district to number 1 for Go Live IFMS Integrated Financial Management System (Project which comes under TCS
- Contact all Government Office to provide their employee details to make user id and password as per project software team required.
FMS Engineer
Onwards Eservices Pvt. Ltd
Bharuch
10.2012 - 05.2013
- Knowledgeable in computer software, hardware, and procedures
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Diagnosed application errors and network connectivity problems
- Resolved computer software and hardware problems.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Marketing Executive
VC Shah Patel Services Pvt. Ltd
Bharuch
10.2013 - 12.2013
- Maintain Daily Dispatch Register & Make invoices in SAP
- Call Production Team for Daily Production Report
- Inset in Excel and Provided to Marketing & Sales Team for Making dispatch Planning Contact transporter for daily vehicle arrangement.
FMS Engineer
PCS Technology
Bharuch
01.2014 - 07.2014
- Installed and configured operating systems and applications..
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
Sr. Customer Support Engineer, Engineer
CMS IT Services Pvt. Ltd
Dahej, Bharuch
07.2014 - 09.2018
- Knowledgeable in computer software, hardware, and procedures
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Make Purchase Requisition in SAP, Verify That Material Gate Entry Done by Security team or Not,Check Store Dept
- Made GRN for material Issue
- Verity Desktop / Printer / Laptop before Scrap
- Be a part of Project Team to Implement in Port Management Software which is used in Weigh Bridge
- As well as Install that software in Reliance Dahej / China Steel Dahej / Welspun Dahej Plant
- Some time If HR person is not available that I will approve KYC in PF Portal using digital USB Signature after requesting by HR Manger
Sr. Customer Support Engineer
Inspirisys Solutions Limited
Dahej
09.2018 - 07.2019
- Managed support system engineers performing on-site customer service and maintenance
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Perform Mail Migration from Lotus Mail to Office 365 approx 100 Mail id in Deepak Phenolics Limited
Site Engineer
D-tech Solution Integrators Pvt. Ltd
Dahej
08.2019 - 02.2020
- Investigated and resolved computer software and hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Director Server, Lab Solutions server, ERP Server and AV Server, Newtronic Stability Chamber Server Perform daily data backup activity on lab solutions server and Newtronic stability chamber
- Create User id in Lab Solutions server, Newtronic Stability Chamber and AD Server 2016
- Managed Historical User Data for Lab Solutions Server / Software
- Create General / Engineering / Raw Material Purchase Requisition & Purchase Order in ERP
- Manage and Resolve Employee Attendance related in Matrix Software
- Manage IT Asset Inventory
- Perform Excel Sheet Validation and Computer System Validation
- Check and Managed IT Security Policy is proper work or not in Lab Solutions Server & Client PC
- Follow up with Vendor for Purchase New items, Account Department for Vendor due payment information
- Build Relationship with Vendor for timely product update and Extra benefits
- Knowledge of Establish Online Interview, Salary Negotiation New Employee Joining Process like Provide Employee Code / Make Entry in Employee Register / Attendance Bio Matrix Device / Complete Full and Final Procedure of Resigned Employee, etc.
IT Associate
Lewens Labs Pvt. Ltd
Dahej
03.2020 - 07.2021
- Investigated and resolved computer software and hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Director Server, Lab Solutions server, ERP Server and AV Server, Newtronic Stability Chamber Server Perform daily data backup activity on lab solutions server and Newtronic stability chamber
- Create User id in Lab Solutions server, Newtronic Stability Chamber and AD Server 2016
- Perform Mail Migration from Go Daddy Mail server to G- Suit Server and Create New Mail Id
- Purchase New User id Licenses
- Managed Historical User Data for Lab Solutions Server / Software
- Create General / Engineering / Raw Material Purchase Requisition & Purchase Order in ERP
- Manage and Resolve Employee Attendance related in Matrix Software
- Manage IT Asset Inventory
- Perform Excel Sheet Validation and Computer System Validation
- Check and Managed IT Security Policy is proper work or not in Lab Solutions Server & Client PC
- Follow up with Vendor for Purchase New items, Account Department for Vendor due payment information
- Knowledge of Establish Online Interview, Salary Negotiation New Employee Joining Process like Provide Employee Code / Make Entry in Employee Register / Attendance Bio Matrix Device / Complete Full and Final Procedure of Resigned Employee, etc.
Customer Support Engineer
Creative Infotech Solutions Pvt. Ltd
Ankleshwar
07.2021 - 04.2022
- Investigated and resolved computer software and basic hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Directory Server, and Commvault Backup Server
- Manage IT Asset Inventory
- Installation of Commvault Data Backup Software and Restore Data from server to client PC
- Installation of Server 2012 & 2019.
System Engineer
Roha Dychem Pvt. Ltd
Dahej
01.2022 - 07.2023
- Investigated and resolved computer software and basic hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Directory Server (Windows Server 2016) like Creating Users, Manage Users
- Manage & Configuration of CPPlus NVR & Camera
- Configured & Installation of NEC Make IP Phone
- Manage User & Mac Binding on TP-Link Omada Controller
- Provide Camera Location wise access to Users
- Make Purchase Requisition / Service Bill Entry In SAP 7.70 Version
- Create a Quotation Comparison Sheet for IT Purchases
- Monitor and Crosscheck Firewall Policy in Forti GATE Firewall on timely manner
- Take Follow-up with Account Team for IT Vendor Payment.
IT Executive
Cadila Pharmaceuticals Limited
Ankleshwar
07.2023 - Current
- Polled department heads to assess current and projected IT needs.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Provide IT support as per SLA
- Installation of New desktop / Software as per Company policy.
- Co-ordinate with Central IT Team for Network / Server / Related Issue.
- Maintain IT Inventory on Daily Basis. physically verified every 3 month
- Cross check all User Data Backup as well QC Instrument Backup on Daily Basis.
Education
MBA - Information Technology
Sikkim Manipal Univesity
Bharuch 07.2013 - 06.2015
BCA - IT
Veer Narmad South Gujarat University
Bharuch 07.2005 - 02.2012
Skills
Excellent Communication
Certification
ITIL Foundation Certification in IT Services Management
Timeline
IT Executive
Cadila Pharmaceuticals Limited
07.2023 - Current
System Engineer
Roha Dychem Pvt. Ltd
01.2022 - 07.2023
Customer Support Engineer
Creative Infotech Solutions Pvt. Ltd
07.2021 - 04.2022
IT Associate
Lewens Labs Pvt. Ltd
03.2020 - 07.2021
Site Engineer
D-tech Solution Integrators Pvt. Ltd
08.2019 - 02.2020
Sr. Customer Support Engineer
Inspirisys Solutions Limited
09.2018 - 07.2019
ITIL Foundation Certification in IT Services Management
01-2017
Sr. Customer Support Engineer, Engineer
CMS IT Services Pvt. Ltd
07.2014 - 09.2018
FMS Engineer
PCS Technology
01.2014 - 07.2014
Marketing Executive
VC Shah Patel Services Pvt. Ltd
10.2013 - 12.2013
MBA - Information Technology
Sikkim Manipal Univesity
07.2013 - 06.2015
FMS Engineer
Onwards Eservices Pvt. Ltd
10.2012 - 05.2013
IT Executive
HCL Info System Pvt. Ltd
01.2012 - 10.2012
Advance Certified Hardware & Networking Professional
08-2011
Network Engineer
Narmada Cyber Zone Pvt. Ltd
04.2011 - 12.2011
BCA - IT
Veer Narmad South Gujarat University
07.2005 - 02.2012
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