Ritesh Gandhi
IT Executive
Bharuch
Summary
As a skilled and experienced IT Engineer with more than 12 years of experience, I have a proven track record of success in implementing, and managing IT systems. My expertise in User management has enabled me to deliver innovative solutions that meet the needs of diverse clients. I possess excellent communication and leadership skills, allowing me to effectively collaborate with cross-functional teams and manage projects from conception to completion. Focusing strongly on customer satisfaction, I am committed to delivering high-quality services that exceed expectations. Skilled in ITIL practices for service management and IT governance. Ability to troubleshoot and resolve technical issues in a timely manner
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Network Engineer
Narmada Cyber Zone Pvt. Ltd
Bharuch
04.2011 - 12.2011
- Troubleshoot network issues and provide technical support to end-users
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
IT Executive
HCL Info System Pvt. Ltd
Surat
01.2012 - 10.2012
- Diagnosed application and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Provide On Site Support in Narmada District & Surat District Local Fund & The Treasury Office to manage their software
- Be a Part of Dena Bank Domain Migration project in Surat District
- Be a Part of Make Narmada district to number 1 for Go Live IFMS Integrated Financial Management System (Project which comes under TCS
- Contact all Government Office to provide their employee details to make user id and password as per project software team required.
FMS Engineer
Onwards Eservices Pvt. Ltd
Bharuch
10.2012 - 05.2013
- Knowledgeable in computer software, hardware, and procedures
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Diagnosed application errors and network connectivity problems
- Resolved computer software and hardware problems.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Marketing Executive
VC Shah Patel Services Pvt. Ltd
Bharuch
10.2013 - 12.2013
- Maintain Daily Dispatch Register & Make invoices in SAP
- Call Production Team for Daily Production Report
- Inset in Excel and Provided to Marketing & Sales Team for Making dispatch Planning Contact transporter for daily vehicle arrangement.
FMS Engineer
PCS Technology
Bharuch
01.2014 - 07.2014
- Installed and configured operating systems and applications..
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
Sr. Customer Support Engineer, Engineer
CMS IT Services Pvt. Ltd
Dahej, Bharuch
07.2014 - 09.2018
- Knowledgeable in computer software, hardware, and procedures
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Make Purchase Requisition in SAP, Verify That Material Gate Entry Done by Security team or Not,Check Store Dept
- Made GRN for material Issue
- Verity Desktop / Printer / Laptop before Scrap
- Be a part of Project Team to Implement in Port Management Software which is used in Weigh Bridge
- As well as Install that software in Reliance Dahej / China Steel Dahej / Welspun Dahej Plant
- Some time If HR person is not available that I will approve KYC in PF Portal using digital USB Signature after requesting by HR Manger
Sr. Customer Support Engineer
Inspirisys Solutions Limited
Dahej
09.2018 - 07.2019
- Managed support system engineers performing on-site customer service and maintenance
- Diagnosed application errors and network connectivity problems
- Investigated and resolved computer software and hardware problems
- Perform Mail Migration from Lotus Mail to Office 365 approx 100 Mail id in Deepak Phenolics Limited
Site Engineer
D-tech Solution Integrators Pvt. Ltd
Dahej
08.2019 - 02.2020
- Investigated and resolved computer software and hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Director Server, Lab Solutions server, ERP Server and AV Server, Newtronic Stability Chamber Server Perform daily data backup activity on lab solutions server and Newtronic stability chamber
- Create User id in Lab Solutions server, Newtronic Stability Chamber and AD Server 2016
- Managed Historical User Data for Lab Solutions Server / Software
- Create General / Engineering / Raw Material Purchase Requisition & Purchase Order in ERP
- Manage and Resolve Employee Attendance related in Matrix Software
- Manage IT Asset Inventory
- Perform Excel Sheet Validation and Computer System Validation
- Check and Managed IT Security Policy is proper work or not in Lab Solutions Server & Client PC
- Follow up with Vendor for Purchase New items, Account Department for Vendor due payment information
- Build Relationship with Vendor for timely product update and Extra benefits
- Knowledge of Establish Online Interview, Salary Negotiation New Employee Joining Process like Provide Employee Code / Make Entry in Employee Register / Attendance Bio Matrix Device / Complete Full and Final Procedure of Resigned Employee, etc.
IT Associate
Lewens Labs Pvt. Ltd
Dahej
03.2020 - 07.2021
- Investigated and resolved computer software and hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Director Server, Lab Solutions server, ERP Server and AV Server, Newtronic Stability Chamber Server Perform daily data backup activity on lab solutions server and Newtronic stability chamber
- Create User id in Lab Solutions server, Newtronic Stability Chamber and AD Server 2016
- Perform Mail Migration from Go Daddy Mail server to G- Suit Server and Create New Mail Id
- Purchase New User id Licenses
- Managed Historical User Data for Lab Solutions Server / Software
- Create General / Engineering / Raw Material Purchase Requisition & Purchase Order in ERP
- Manage and Resolve Employee Attendance related in Matrix Software
- Manage IT Asset Inventory
- Perform Excel Sheet Validation and Computer System Validation
- Check and Managed IT Security Policy is proper work or not in Lab Solutions Server & Client PC
- Follow up with Vendor for Purchase New items, Account Department for Vendor due payment information
- Knowledge of Establish Online Interview, Salary Negotiation New Employee Joining Process like Provide Employee Code / Make Entry in Employee Register / Attendance Bio Matrix Device / Complete Full and Final Procedure of Resigned Employee, etc.
Customer Support Engineer
Creative Infotech Solutions Pvt. Ltd
Ankleshwar
07.2021 - 04.2022
- Investigated and resolved computer software and basic hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Directory Server, and Commvault Backup Server
- Manage IT Asset Inventory
- Installation of Commvault Data Backup Software and Restore Data from server to client PC
- Installation of Server 2012 & 2019.
System Engineer
Roha Dychem Pvt. Ltd
Dahej
01.2022 - 07.2023
- Investigated and resolved computer software and basic hardware problems
- Demonstrated effective and consistent English / Hindi / Gujarati technical support at the customer site
- Manage Active Directory Server (Windows Server 2016) like Creating Users, Manage Users
- Manage & Configuration of CPPlus NVR & Camera
- Configured & Installation of NEC Make IP Phone
- Manage User & Mac Binding on TP-Link Omada Controller
- Provide Camera Location wise access to Users
- Make Purchase Requisition / Service Bill Entry In SAP 7.70 Version
- Create a Quotation Comparison Sheet for IT Purchases
- Monitor and Crosscheck Firewall Policy in Forti GATE Firewall on timely manner
- Take Follow-up with Account Team for IT Vendor Payment.
IT Executive
Cadila Pharmaceuticals Limited
Ankleshwar
07.2023 - Current
- Polled department heads to assess current and projected IT needs.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Provide IT support as per SLA
- Installation of New desktop / Software as per Company policy.
- Co-ordinate with Central IT Team for Network / Server / Related Issue.
- Maintain IT Inventory on Daily Basis. physically verified every 3 month
- Cross check all User Data Backup as well QC Instrument Backup on Daily Basis.
Education
MBA - Information Technology
Sikkim Manipal Univesity
Bharuch 07.2013 - 06.2015
BCA - IT
Veer Narmad South Gujarat University
Bharuch 07.2005 - 02.2012
Skills
Excellent Communication
Good Telephone Etiquette
Cultural Awareness
Flexible and Adaptable
Network repairs and maintenance
Hardware and software monitoring
Organization and Time Management
Certification
ITIL Foundation Certification in IT Services Management
Timeline
IT Executive
Cadila Pharmaceuticals Limited
07.2023 - Current
System Engineer
Roha Dychem Pvt. Ltd
01.2022 - 07.2023
Customer Support Engineer
Creative Infotech Solutions Pvt. Ltd
07.2021 - 04.2022
IT Associate
Lewens Labs Pvt. Ltd
03.2020 - 07.2021
Site Engineer
D-tech Solution Integrators Pvt. Ltd
08.2019 - 02.2020
Sr. Customer Support Engineer
Inspirisys Solutions Limited
09.2018 - 07.2019
ITIL Foundation Certification in IT Services Management
01-2017
Sr. Customer Support Engineer, Engineer
CMS IT Services Pvt. Ltd
07.2014 - 09.2018
FMS Engineer
PCS Technology
01.2014 - 07.2014
Marketing Executive
VC Shah Patel Services Pvt. Ltd
10.2013 - 12.2013
MBA - Information Technology
Sikkim Manipal Univesity
07.2013 - 06.2015
FMS Engineer
Onwards Eservices Pvt. Ltd
10.2012 - 05.2013
IT Executive
HCL Info System Pvt. Ltd
01.2012 - 10.2012
Advance Certified Hardware & Networking Professional
08-2011
Network Engineer
Narmada Cyber Zone Pvt. Ltd
04.2011 - 12.2011
BCA - IT
Veer Narmad South Gujarat University
07.2005 - 02.2012