Ritesh Gohil

• Complete recruiting lifecycle for wide range of technical and non-technical positions
• Coordination with hiring managers and recruiting teams on critical requirements and develop reliable pipeline for qualified candidates
• Executive hiring including Principal Engineer, VP, Director, corporate confidential and strategic stakeholders
• Expert in sourcing passive candidates using tools like but not limited to: LinkedIn Recruiter, HireEZ, SeekOut, Boolean X-Ray, Indeed, Internal Database, Direct Networking (phone and email), Internet job boards, Cold Calling, Blogs and Industry Groups
• Proficient in various recruiting ATS software like but not limited to: Greenhouse, Beamery, Taleo, iCIMS, Bullhorn
• Successfully closed job positions by sourcing right candidates for companies such as Amazon, GitHub, Nokia, Apple, RedHat, GTA Telecom, Samsung/Harman, T-Mobile
• Proficient in USA visas such as F-1(OPT/CPT), H1B, EAD, TN Visa
• Strong understanding of Permanent Hire, Temp-to-Hire, Contractors, 1099, W2 and Corp-Corp bases

• Conducting customer service analysis and research to determine customer service inefficiencies.

• Design customer service reviews and programs, dealing with complaint resolution process.

• Identifying customer service trend and make recommendations for customer service improvements.

• Measuring customer service satisfaction pre and post sales.

• Preparing and completing action plans to meet customer service financial objectives by forecasting requirement.

• Ensured efficient and smooth operations through developing and maintaining strong communication with and among team members.

• Provide feedback to team members regarding customer service processes, train and motivate them to keep customer service at optimal level.

• Gained significant hands-on experience in marketing and effective sales strategies, by calling or visiting potential customers and demonstrating the features of Telstra products, to win over the customers to the Telstra service.

• Identifying customer needs through standard questioning techniques, product usage analysis and provide product/service information to enable the customer to make the appropriate decision

• Selling all the products such as fixed line, mobiles, broadband (BigPond®), and pay TV (FOXTEL).

• Business development, revenue generation, customer acquisition and retention with adequate Risk Management System.
• Ensuring cross-selling of all products (such as Mutual Funds, Insurance, Commodities, etc) to existing clients.
• Managing, training and developing Branch team. Strategizing and implementing policies to increase sales and profitability.
• Taking day to day MIS from each department and making proper Co-ordination with regional and head offices.

• Compilation & Updating of status reports which includes MSDs, Supports, RFI status (open/closed & statistics), MIMS management report, PDIS report.
• Engineering Project Information Management using online tools. Underwent training in PLADES 2000 software system.
• Keeping records for incoming and outgoing vendor drawings / documents in P D I S (Plant Data Information System).
• Uploading & Downloading of Project related documents on P-Net, FTP server and PMS (Project Management System).