Ritesh Kantilal Jainjangde
Pune
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon.com
09.2022 - 11.2024
- Delivered excellent customer support via phone for the UK region.
- Resolved complex customer issues and maintained a high First Contact Resolution rate.
- Consistently achieved performance metrics, including handling time and quality.
Customer Service Executive
Inforens.com
02.2021 - 02.2022
- Inforens.com (Customer Service Executive)
- Handled customer inquiries and provided timely resolutions.
- Managed support tickets and ensured a 90% customer satisfaction rate.
- Assisted with product information and order processing.
Education
BE - Computer
Savitribai Phule Pune University
Pune01.2020
Diploma -
State Board
01.2015
SSC -
State Board
01.2011
Skills
- Proficient in Fast-Paced Environments
- Maintain Precision in Tasks
- Efficient Time Management
- Customer Service Expertise
Languages
- Marathi
- English
- Hindi
Hobbies and Interests
- Reading
- Listening Music
- Gaming
Personal Information
- Date of Birth: 11/19/95
- Gender: Male
- Nationality: INDIAN
Timeline
Customer Service Associate
Amazon.com
09.2022 - 11.2024
Customer Service Executive
Inforens.com
02.2021 - 02.2022
BE - Computer
Savitribai Phule Pune University
Diploma -
State Board
SSC -
State Board
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