Ritesh Kulkarni
Hyderabad
Summary
Results-driven Senior Analyst at Deloitte with a proven track record in managing projects that enhance customer service experiences. Expertise in utilizing ServiceNow to optimize end-to-end processes, currently leading an invoicing project to resolve disputed invoices across member firms. Committed to ensuring efficient and accurate financial operations through strategic oversight and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Analyst
Deloitte
Hyderabad
10.2018 - Current
- Spearheaded an invoicing project focused on resolving disputed invoices across member firms, streamlined the process by using the lean methodology, which led to a successful project.
- Managed numerous projects aimed at enhancing the customer service experience, resulting in an increase in customer satisfaction scores.
- Trained and mentored new team members, improving overall team performance.
- Resolved escalated customer inquiries with a high degree of professionalism and accuracy.
Technical Analyst
TECH MAHINDRA
Hyderabad
12.2017 - 10.2018
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Developed training materials and conducted training sessions for new users on the use of company software applications.
- Managed a team during times of business demand.
Skills
- Team Coordination: Skilled in organizing and leading teams to achieve project goals efficiently
- Problem Solving: Adept at identifying issues and implementing effective solutions
- Error Proofing: Expertise in developing processes to minimize errors and enhance quality
- Critical Thinking: Strong analytical skills for evaluating complex situations and making informed decisions
- Lean Management: Proficient in applying lean principles to streamline operations and improve efficiency
- ServiceNow Tool Administration: Experienced in managing and optimizing ServiceNow for enhanced service delivery
- Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Effective Multi-Tasking: Capable of managing multiple tasks simultaneously while maintaining high standards
Certification
- Lean Specialist
- Lean Expert
- Microsoft Excel
- What is Business Analysis
- Critical Thinking
- Writing Customer service emails
Accomplishments
- Recognized by Business Leadership: Successfully managed the invoicing project, significantly contributing to revenue generation.
Affiliations
- Cultural Exploration: Passionate about traveling to explore and understand diverse cultures.
- Task Management: Highly organized and efficient in managing daily tasks.
- Event Management: Experienced in planning and managing family events.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies
- Meditation
- Reading books
- Billiards
- Volleyball
- Cricket
- Travelling
Timeline
Senior Analyst
Deloitte
10.2018 - Current
Technical Analyst
TECH MAHINDRA
12.2017 - 10.2018
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