Ritesh Kumar
Project Analyst
GURUGRAM
Summary
IT professional with over 10 years of experience in asset management, vendor management, compliance management,team management and IT support & services along with ITAM & ITSM experience in Symphony Summit AI. Holds an MSc in IT and an ITIL® Foundation Certificate in IT Service Management.
Overview
13
13
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Program Project Management Analyst
NTT Data Information Processing Services Pvt. Ltd
Manesar
2019.11 - Current
- Manage the IT Support & Services and Assets in the preview of governance, compliance, and performance objectives for different projects. i.e., Honda Cars India Ltd., Honda Motor India, and Honda Motorcycle & Scooter India Pvt. Ltd.
- Enforces IT standards and educates employees about compliance issues.
- Manage 20 Team members in 01 Plant,10 Zonal Offices and 3 Regional Offices.
- Front face for end user escalations & operational work of the site.
- Coordinating and managing all relevant stakeholders, including the support desk team, customers and other teams that are involved in IT operations.
- Ensuring that all processes used by the service desk & help desk are thoroughly documented, consistently audited and regularly improved
- Planning & supervising the upgrading of End User assets i.e., Desktop, Laptop, Printer, N/W Switch, and Access Point on PAN India level in HCIL, HMSI & HMI.
- Responsible to inform critical communication to Senior Management.
- Responsible for coordination with Vendors for Half Yearly PM, AMC & Warranty Status.
- Responsible for overall services running on Client Side as per SOW.
- Responsible for review & monitor N/W Services & Devices.
- Responsible for reviewing Customer Feedback related to IT Services & Helpdesk/Service Desk Engineers.
- Responsible for automation of Service Desk through Portals (Forms, Asset Management & Stock
- Weekly & Monthly IT Services review meetings with service partners & stakeholders.
- Managing Asset Inventory transactions, audit compliance & disposal as per IT Policies.
- Responsible for reviewing & help with changes in IT Policy as per current IT Standards.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Leader
VServ Infosystems Pvt. Ltd. & Net Connect Pvt. Ltd
Vithalapur
2016.10 - 2019.11
- Provide IT Support & Services to VIP & Expat Japanese Users.
- Provide Level 1 and Level 2 technical support to users via the telephone, using remote desktop tools, or should the need arise by attendance to users at their place of work.
- Provides leadership, guidance, training, and workflow coordination for technical staff on new installation and enhancement projects; serves as a mentor to less experienced technical employees to actively work to create a Division of Information Services based on best practices to effectively accomplish the division’s strategic goals and objectives
- Coordinate with Third-Party service and maintenance providers as necessary to keep EUS Equipment and Software in good working order, following the authorized warranty and repair authorization process.
- Installation, Configuration, and Troubleshooting of Office 2016, Lotus Notes 8.5, and Outlook 2016.
- Installation & Updation of O.S., Application, Antivirus, Patches, and Service Pack as per HMSI IT policy.
- Responsible for making and maintaining an inventory list of all I.T. Equipments.
- Successfully migrated Outlook from Lotus and Windows 10 from Windows 7 in 4F.
- Responsible for making & presenting weekly & monthly help desk MIS reports.
- Responsible for making weekly help desk shift reports, weekly help desk actual vs plan work reports & guiding engineers to complete their tasks as defined.
- Maintain Call SLA, WSUS & Anti-Virus Compliance under 99-100 %.
Desktop Support Engineer
IMSI Global Pvt. Ltd & Net Connect Pvt. Ltd
Manesar
2014.05 - 2016.10
- Provide IT Support & Services to VIP & Expat Japanese Users in Honda Motorcycle & Scooter India Pvt. Ltd.
- Provide Level 1 and Level 2 technical support to users via the telephone, using remote desktop tools, or should the need arise by attendance to users at their place of work.
- Installation, Configuration, and Troubleshooting of Office 2016, Lotus Notes 8.5, and Outlook 2016.
- Installation & Updating of O.S., Application, Antivirus, Patches, and Service Pack as per HMSI IT policy.
- Responsible for making and maintaining an inventory list of all I.T. Equipments.
- Maintain Call SLA, WSUS & Anti-Virus Compliance under 99- 100 %.
IT Support Executive
MeritTrac Services Pvt. Ltd.
New Delhi
2013.03 - 2013.06
- Provide IT support to conduct online exams (i.e., Manipal University, KOTAK MAHINDRA, ICICI Bank, etc.) at the Third-Party Centre and Janakpuri Office.
- Installing and configuring a new setup of desktops and laptops includes configuring connectivity and application support software.
- Provide IT support for the Ethernet environment of 200+ users of Dell, IBM, and HP client machines running Windows XP, Vista, or Windows 7 (desktop and laptops).
- Installation of the software updates, antiviruses, and patches.
IT Support Executive
MeritTrac Services Pvt. Ltd.
New Delhi
2012.02 - 2012.06
- Provide IT Support to conduct Online exams (i.e.: - Manipal University, KOTAK MAHINDRA & ICICI
- Bank, etc.) on Third Party Centre and Janakpuri Office
- Install and configure of the new setup of Desktops & Laptops including configuring connectivity and application support software
- Provide IT support for Ethernet environment of 200+ users of Dell, IBM & HP client machines having
- Windows XP/Vista/Windows 7 (Desktop and Laptop both)
- Installation of the Software Updates, Antiviruses & Patches
- Basic Troubleshooting of Internet Explorer
- Installation of Various Data Cards (Airtel, Tata Indicom, Reliance, etc.)
- Installation and Troubleshooting of Security System Devices
- I.e.: - IP Cameras & Biometric
- Devices
- Basic Installation of Router, ISDN & MPLS devices as per Data Centre Team guidance
- SCHOLASTICS
- M.Sc
- (IT) & PGDCA from Mahatma Gandhi University, Meghalaya
- CCNA & CCNP trg
- Completed from Networkers Home
- Japanese Beginners Course completed from AMA Ahmedabad.
IT Support Executive
MeritTrac Services Pvt. Ltd.
New Delhi
2010.03 - 2010.06
- Provide IT support to conduct online exams (i.e., Manipal University, KOTAK MAHINDRA, ICICI Bank, etc.) at the Third-Party Centre and Janakpuri Office.
- Installing and configuring a new setup of desktops and laptops includes configuring connectivity and application support software.
- Provide IT support for the Ethernet environment of 200+ users of Dell, IBM, and HP client machines running Windows XP, Vista, or Windows 7 (desktop and laptops).
- Installation of the software updates, antiviruses, and patches.
Education
Master of Science - IT
Mahatma Gandhi University
New Delhi 2001.04 -
PGDCA - IT
Mahatma Gandhi University
New Delhi 2001.04 -
Skills
Asset Management
undefinedCertification
• A professional diploma in hardware, network, and security system management from IACM, New Delhi.
Accomplishments
- Recognized in the Stars Manager Discretionary Program by Project Manager in 2021.
Affiliations
• CCNA and CCNP training completed from Networkers Home.
• Japanese Beginners Course completed from AMA Ahmedabad.
Surfing Internet
Search Automobiles, IT related & then read details on different websites.
Timeline
Program Project Management Analyst
NTT Data Information Processing Services Pvt. Ltd
2019.11 - Current
Team Leader
VServ Infosystems Pvt. Ltd. & Net Connect Pvt. Ltd
2016.10 - 2019.11
Desktop Support Engineer
IMSI Global Pvt. Ltd & Net Connect Pvt. Ltd
2014.05 - 2016.10
IT Support Executive
MeritTrac Services Pvt. Ltd.
2013.03 - 2013.06
IT Support Executive
MeritTrac Services Pvt. Ltd.
2012.02 - 2012.06
IT Support Executive
MeritTrac Services Pvt. Ltd.
2010.03 - 2010.06
Master of Science - IT
Mahatma Gandhi University
2001.04 -
PGDCA - IT
Mahatma Gandhi University
2001.04 -
• A professional diploma in hardware, network, and security system management from IACM, New Delhi.
• ITIL 4 Foundation Certificate from NTT Data Services.
• Hardware Asset Management Foundation Grades 4, 5, and 6 Certificate from NTT Data Services.
• Introduction to Soft Skills Certificate from TCS iON(Certificate Number:66790-24296168-1016).
• ITIL® Foundation Certificate in IT Service Management (Certificate Number: GR671209221RK).
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