Ritesh Kumar
Bangalore
Summary
Knowledgeable Sales and Operation Professional with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Asst Manager Operations
JTB INDIA PVT LTD
Bangalore
08.2023 - Current
- Handled on ground and backend support for end to end event operations.
- Worked with Top Clients and helped them with their event planning and execution.
- Managed clients like: Siemens, MSD PharmD BOI, EY Dassault etc
- Vendor Negotiation and Vendor Management.
- Handled 90 plus events till now
- Forecasted business levels and set appropriate schedules to meet demand and maintain budget targets.
- Created and processed business documentation under guidance of senior operations manager.
- Helped meet budgeted revenues, expenses and net operation income with skilled team and resource management.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Coordinated and supervised team member activities to consistently meet customers' needs.
- Leveraged industry and operational knowledge to develop new revenue streams.
Asst Manager Sales & Operation
Bits & Bytes
Bangalore
11.2020 - 08.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Responsible in Selling SAAS Products
- Handling & Fixing Meeting for Sales Closure with Top Level Management
- Making Case studies for the projects given.
- End to End customer managing customer cycle
- Understanding customers request and pitching in solutions and products to fulfill the needs.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Answered questions and recommended solutions to address escalated customer complaints.
Senior Sales Executive
Holiday Inn Hotel (IHG Hotels)
Bangalore
07.2019 - 08.2020
- Handling a portfolio of 150 plus corporate accounts in Bangalore.
- Built and maintained strong relationships with key clients, increasing repeat business and referrals.
- Driving business from RFP accounts.
- Responsible for selling Property of 272 rooms.
- Handling Banquet Sales as well restaurant sales for IHG Group.
- Worked In Opera and Micros Software.
- Closed almost 40 plus big dealer meets and corporate business in my tenure.
- Responsible for achieving targets per month.
- Business Reward champion in IHG unit level.
- Major accounts:- , Gulf Oil, Puma, Columbia Asia, UIDAI, Komatsu, , Hindu Group , Income Tax , Tata Sky , AlcatelLucent Enterprise, TVs credit, Himatsingka Seide Limited, Mrf limited Ample, Aadhar housing Society, CNH, Miles Education etc.
Sales Executive
Great Destination Hotels & Resort Pvt Ltd
Bangalore
06.2018 - 07.2019
AfulfillDassault’Oreal , Komatsu, Harman , Hindu Group , Income Tax , Tata Sky , Alcatel Lucent Enterprise, TVs credit, Himatsingka Seide Limited, Mrf limited.
SeidelMrfLapinForbidJioInfocommGodfreyShamansAlate
Education
Diploma in Hotel Management & Degree in Travel And Tourism - Hospitality
Presidency Collage
Bangalore 02-2018
High School Diploma -
Karim City Collage
Jamshedpur 03-2016
High School Diploma -
Gulmohur High School
Jamshedpur Skills
- Maintained customer service-oriented philosophy with high engagement and satisfaction
- Helped meet budgeted revenues, expenses and net operation income with skilled team and resource management
- Prepared and implemented daily operational plans to set business up for success and meet demand
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Evaluated training needs and conducted performance reviews to drive staff development
- Leveraged industry and operational knowledge to develop new revenue streams
Accomplishments
- Awarded as Star Intern in JW Marriott Bangalore during Industrial Training.
- Nominated as IHG winning ways Champion in Nov 2019 for over achieving target.
- Awarded IHG “Thank-You” Card from General Manager for handling Corporate Group Smoothly.
- Awarded 2 times IHG “Thank-You’’ Card from DOSM for positive review from Corporate Guest in Trip Advisor.
Timeline
Asst Manager Operations
JTB INDIA PVT LTD
08.2023 - Current
Asst Manager Sales & Operation
Bits & Bytes
11.2020 - 08.2023
Senior Sales Executive
Holiday Inn Hotel (IHG Hotels)
07.2019 - 08.2020
Sales Executive
Great Destination Hotels & Resort Pvt Ltd
06.2018 - 07.2019
Diploma in Hotel Management & Degree in Travel And Tourism - Hospitality
Presidency Collage
High School Diploma -
Karim City Collage
High School Diploma -
Gulmohur High School
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