Ritesh Kumar
F&B ASSOCIATE
PATNA
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable F&B ASSOCIATE skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
2
2
years of professional experience
Work History
F&B Associate
JW Marriott Hotel Kolkata
05.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Distributed food to waiters and waitresses to serve to customers.
- Observed diners to respond to additional requests and determine when meal completed.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
F&B Associate
The Park
04.2022 - 04.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
Education
BACHELOR IN HOTEL MANAGEMENT - Hotel Management
IIHM
KOLKATA 04.2001 -
No Degree - 12th
Sir Ganesh Dutt Memorial Collage Belly Road
Patna 04.2001 -
High School Diploma -
Vidya Sanskar
Patna 04.2001 -
Skills
Portioning
undefinedTimeline
F&B Associate
JW Marriott Hotel Kolkata
05.2023 - Current
F&B Associate
The Park
04.2022 - 04.2023
BACHELOR IN HOTEL MANAGEMENT - Hotel Management
IIHM
04.2001 -
No Degree - 12th
Sir Ganesh Dutt Memorial Collage Belly Road
04.2001 -
High School Diploma -
Vidya Sanskar
04.2001 -
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