Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Mailing Address
Personal Information
Disclaimer
Timeline
Generic

RITESH KUMAR

Hazaribagh

Summary

Dynamic banking professional exhibiting robust work ethic and established leadership capabilities at Jana Small Finance Bank. Enhanced customer relationships and achieved sales targets, showcasing proficiency in branch operations and regulatory compliance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BRANCH MANAGER(ASSISTANT BRANCH MANAGER)

JANA SMALL FINANCE BANK LTD
Ramgarh
12.2023 - Current
  • Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis.
  • Improving productivity and streamlining branch activities to maximise results and achieve peak performance levels.
  • Lead staff of 8+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance.
  • Supervise staff in operations such as account management, customer service, financial operations, and other bank functions.
  • Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
  • Organising and executing training programs for branch personnel.
  • Evaluating employee performance and providing feedback and coaching as needed.
  • Recognising employee achievements and encouraging excellence in the work environment.
  • Developing and implementing sales plans.
  • Conducting regular sales and operations meetings.
  • Briefing employees on current sales goals, promotions, and other relevant information.
  • Organising marketing activities and events for the branch.
  • Increasing brand awareness for the company within the community.
  • Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
  • Resolving customer problems as needed.
  • Complying with all applicable laws and regulations for the industry within your state.
  • Assessing market conditions and identifying opportunities.
  • Drafting forecasts and business plans.
  • Managing budgets, allocating branch funds, and defining financial objectives.
  • Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals.
  • Adhering to high ethical and professional standards.

CUSTOMER RELATIONSHIP EXECUTIVE (Operations)

JANA SMALL FINANCE BANK LTD
Hazaribagh
07.2021 - 11.2023
  • Responsible for business generation customer acquisition and customer service.
  • To acquire new NTB Customer for Casa FD and LI.
  • Role of branch operation manager in absence of BOM.
  • Processing non cash transactions (NEFT, RTGS DD/MC, FD/RD fund transfer outward cheque lodgment).
  • Manually processed CASA and TASC account opening form.
  • Handling customer instruction 15H/15G updation of Aadhar Pan cheque book request mobile number change etc.
  • Enhancement of the relationship by cross selling product and service as per the profile and need to the customer.
  • Increase balance in account of existing customer.
  • In absence of Teller handling complete cash management and lobby management.
  • Receive certificate of appreciation in January 2022 for over achieve target in zonal level contest.
  • Achieved of life insurance contest at zonal level for the month of January and February 2020.
  • Qualified in life insurance contest (digital Premier League) in National level for the month of August 2020 to October 2020.
  • Achieved all ZONAL and NATIONAL contest in FY-2022-2023.

Officer Sales

AXIS BANK LTD.
Ranchi
06.2012 - 08.2016
  • Responsibility to achieve branch targets in savings accounts, current accounts, NRI accounts, etc.
  • Responsibility to increase the bank's profitability by cultivating new business relationships.
  • The goal is to grow account profitability by maintaining a high service standard and compliance.
  • Generate the cross-selling business from existing customers by selling third-party products.
  • Manage and track the leads, and maintain the DSR on a regular basis.
  • I have continuously achieved my budget target and earned good incentives throughout my work period.

Education

BCA -

MCU University
01.2010

I.Sc. -

Annanda College
01.2007

High school or equivalent -

R.N.High school
Padma
01.2004

Skills

  • Critical thinking
  • Performance under pressure
  • Strong work ethic
  • Written communication
  • Spoken communication
  • Teamwork
  • Independence
  • Branch operations
  • Team leadership
  • Sales management
  • Customer service
  • Regulatory compliance
  • Problem solving
  • Relationship building
  • Market assessment
  • Cash management
  • Audit preparation

Certification

IRDA certified

Languages

  • English
  • Hindi

Hobbies and Interests

  • Interacting with People
  • Traveling and making new friends

Mailing Address

Mistry muhall, Hazaribagh, Jharkhand, 825411

Personal Information

  • Father's Name: Bijay Kumar Singh
  • Date of Birth: 10/25/89
  • Gender: Male
  • Marital Status: Married

Disclaimer

I hereby affirm that the information in this document is accurate and true to the best of my knowledge., Hazaribagh, 05/31/24

Timeline

BRANCH MANAGER(ASSISTANT BRANCH MANAGER)

JANA SMALL FINANCE BANK LTD
12.2023 - Current

CUSTOMER RELATIONSHIP EXECUTIVE (Operations)

JANA SMALL FINANCE BANK LTD
07.2021 - 11.2023

Officer Sales

AXIS BANK LTD.
06.2012 - 08.2016

BCA -

MCU University

I.Sc. -

Annanda College

High school or equivalent -

R.N.High school

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RITESH KUMAR