RITESH KUMAR
Operations Manager
Patna
Summary
Accomplished Operations/Program Manager with nearly 9 years of experience. Skilled leader leveraging exceptional planning and problem-solving skills to enhance business strategies and daily operations. Results-oriented and adaptable in team development, process enhancement, and productivity growth. Strong grasp of industry trends, effective communication abilities, keen eye for identifying areas for improvement, and strategic mindset for implementing necessary changes.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
Amazon.in
04.2023 - Current
- Project & Program Management: I am managing multiple programs like Everyday Essential for US, National Brands program for US, Strategic Brands program for Netherland and Mexico. I have been responsible to drive multiple projects/initiative, partnered with multiple vendor managers and Business team to succeed metrics.
- Manage Operations: Achieved the program's operational and business objectives by adhering to policies and regulations. Led the Everyday Essentials & National Brands category under the Consumables Product Line in the US Marketplace, overseeing 3.5k brands in comparison to competitors on Amazon in 2024, ensuring the lowest prices on the amazon platform. Additionally, managed escalations and resolved complex, non-standard tasks.
- Hire and Develop: Ensure the hiring of top talent by maintaining high-quality standards throughout the interview process. Develop comprehensive launch plans for new team members and take full ownership of progress tracking for new hires by effectively administering these launch plans as a structured mechanism.
- Stakeholder Communication: Manage stakeholder communication across various business lines (Internal Partner teams, external Business team, vendor manager) regarding operational milestones, process changes, and escalations. Engage with multiple stakeholders to discuss operations and present data and metrics effectively.
- Planning and Forecasting: Lead data-driven analysis, technology adoption, and process improvement initiatives to meet operational and business objectives. Analyze data to identify gaps, recommend solutions, and take ownership of prioritizing work allocation based on business needs on a daily and monthly basis.
- People Management: Program manage an org size of 60 people across levels (including 4 Operations managers). Coaches direct reports on demonstrating leadership principles in their role. Devises and implements performance improvement plans for associates.
- Building Solution: Participate in new process onboarding, i.e., a new process with complete documentation. Define clear and detailed operations specifications for tool/feature changes and work with technology team to prioritize effectively.
Process Lead
Amazon.in
08.2021 - 03.2023
- Manage Operations: Defined goals in line with the business vision, and build roadmap to achieve the same. Analyzed data and was responsible for highlighting gaps and recommending solution.
- Planning and Forecasting: Planed and managed capacity to achieve business objectives. Analyzed incoming volume, identified trends, highlighted risk and deviation in managing the queue.
- Quality and Process Excellence: Performed deep dive analysis and created COE (Correction of error) based on the deviation, problem, root cause and solution. Initiated and lead process improvement projects, presented solution proposal, and implemented them to other applicable/in-scope operational areas.
- Stakeholder Communication: Owned weekly/monthly metrics and process reviews with internal and external stakeholders. Participated and provided adequate support in business reviews with mid-level and senior stakeholders.
- People Management: Managed a team of 25 associates, Senior Process Associate & Process Specialist. Demonstrated understanding of performance and leadership bar, provided regular coaching and feedback to direct reports. Assigned appropriate challenging work to employees to develop and prepared them for larger roles.
Process Specialist
Amazon.in
12.2019 - 07.2021
- Made quantitative decision and used various tools and resources to meet the yearly goals.
- Interacted with the business partners / stakeholders on regular basis to communicate on operations and also represent data / metrics information help them manage their expectations.
- Prioritized and managed projects requests in conjunction with BAU.
- Responsible for end-to-end escalation management across multiple MKPLs.
- Ensured BAU is processed as per Service Level Agreements (SLAs).
- Embraced ambiguity and remained flexible in response to changing project requirements.
- Trained Senior Process Associates in the process.
- Good experience in monitoring and ensuring the accuracy of pricing analytics and operation team through Audits and Process improvement activities.
Senior Process Associate
Amazon.in
10.2018 - 11.2019
- Managed work prioritization to Associates in line with business goals which helped to exceed the goals.
- Grown the efficiency of existing organizational process by analyzing data, identifying operational gaps, build new processes and automation ideas and create or update Standard Operating Procedures (SOPs).
- Responsible to Audit, Track and maintain the quality metrics of assigned process and ensure operational activities remain on time.
- Ensured that the team has effective Quality Check process in place.
- Interacted with the team on daily basis, share all best practices in operations.
- Provided Daily / Weekly / Monthly Metrics report to Managers/Senior Managers.
- Participated in special projects revolving around data clean-ups, process improvement and reporting.
- Partnered with cross-functional teams in improving the proprietary tools and systems.
- Onboarded 100 New Hires and Provide Process training for New Hires.
Catalog Assistant
Amazon.in
11.2016 - 09.2018
- Exceeded daily productivity targets and maintained the accuracy.
- Supported Mapping process in multiple Product lines and marketplaces.
- Taken initiative in doing internal audit in addition to production targets of team.
- Analyzed existing mapping guidelines and suggested 46 process improvement ideas to enhance existing SOPs.
- Buddy for 25 New Hire in the Process.
- Enhanced working relationships by participating in team-building activities.
Education
Bachelor of Technology - ECE
Netaji Shubhas Institute of Technology
04.2012 - 01.2016
10+2 - PCM
St. Karen's Secondary School
01.2010 - 01.2012
Skills
Operations management
Problem-solving
Customer service
Performance management
Project management
Data analysis
Strategic planning
Process improvement strategies
Cost reduction
Process improvements
Quality assurance controls
Cross-functional collaboration
Accomplishments
- Earned the “Mountain Movers Award” Award in Q1'24, Q2'24 & Q3'24 for delivering exceptional performance in driving large scale program for the business achieving toughest of the tough targets with Hard work and dedication - Go Deeper
- Earned the “Pinnacle Award” Award in Q2'23 & Q4'23 for demonstrating exemplary performance by delivering result, problem solving capabilities, thinking of innovative solutions, Stakeholder management.
- Earned the “Rookie Manager Award” , "Extra Mile Award", & "The Ideators Award" in year 2022, 2021 & 2020 for raising the bar, generating ideas, etc.
- Reduced operational expenses by 60% by automating manual tasks and reducing NVAs.
Timeline
Operations Manager
Amazon.in
04.2023 - Current
Process Lead
Amazon.in
08.2021 - 03.2023
Process Specialist
Amazon.in
12.2019 - 07.2021
Senior Process Associate
Amazon.in
10.2018 - 11.2019
Catalog Assistant
Amazon.in
11.2016 - 09.2018
Bachelor of Technology - ECE
Netaji Shubhas Institute of Technology
04.2012 - 01.2016
10+2 - PCM
St. Karen's Secondary School
01.2010 - 01.2012