Summary
Overview
Work History
Education
Skills
Interests
Timeline
PERSONAL PROFILE
Generic
Ritesh Kumar Ranjan

Ritesh Kumar Ranjan

Quality & Process Excellence Executive
Munger

Summary

Successful Executive with over 6 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Quality Executive, Flipkart Central Team (East zone)

Flipkart
06.2024 - Current
  • To lead the Seller and Supplier Quality Audit Team.
    Monthly preparation of quality audit plans.
  • Responsible for the seller, supplier, process, and product quality audit. Packaging and consumables audit, Brand Advantage audit, 2GUD audit, Furniture PDI audit, T&S Food audit, Fake Seller audit, and Brand Seller audit.
  • Strengthening trust and safety across the supply chain through the identification and elimination of pilferage.
  • Driving the overall loss reduction charter, and thereby building an efficient and clean supply chain.
    Knowledge of the end-to-end process of first-mile and last-mile logistics to help improve operations and avoid losses.
  • Continuous and structured improvement of processes through implementing Kaizen and training.
    Conducted Flipkart minutes, dark store processes, and bin audits across the entire East Zone.
  • Collaborated with L&D teams to communicate quality standards, and address identified issues
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Provided training and guidance to junior QA analysts on best practices and testing methodologies.
  • Reviewed reports, recommendations, and requests from subordinate leadership.
  • Analyzed performance metrics to evaluate and improve organizational effectiveness, driving a culture of excellence.
  • Developed and implemented operational strategies to enhance efficiency across departments.
  • Led cross-functional teams to align project goals with organizational objectives.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.

Quality Executive, Flipkart Central Team (Delhi NCR)

Flipkart
06.2023 - 07.2024
  • Fraud identification, fraud prevention, saving customer experience, and managing first-mile hubs (training, auditing) work on a new project to prevent losses and save customer experience by providing training to the operations team for the new SOP and finding new kaizen.
  • Developed and implemented strategic initiatives to enhance operational efficiency.
  • Analyzed market trends to inform product development and inventory management strategies.
  • Collaborated with cross-functional teams to optimize supply chain processes and reduce costs.

Digital Officer, RELIANCE RETAIL (DARBHANGA)

Jio Mart
02.2022 - 06.2023
  • B 2 B Sales, build relationships with retailers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Build relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Warehouse Executive (GRADE V), FLIPKART MOTHERHUB(PATNA)

Flipkart
07.2021 - 01.2022
  • Cleaned and maintained the warehouse in compliance with safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Enhanced slot control of freight in the warehouse by optimizing organization efforts.
  • Monitored stock levels and placed new orders to maintain optimal values.
  • Trained and mentored warehouse team members to take on different positions.

Team Lead Myntra Last Mile, MYNTRA.COM (NOIDA)

Myntra
08.2019 - 08.2020
  • Fielded customer questions and complaints and rectified issues.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Supervised delivery staff and general productivity.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Off Roll Executive, FLIPKART FULFILLMENT CENTER (BILASPUR, GURUGRAM)

Flipkart
11.2017 - 08.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Trained and mentored warehouse team members to take on different positions.
  • Oversaw, supervised and direct warehouse workers to achieve performance targets.
  • Supervised receiving, stocking and shipment in a high-volume warehouse environment.
  • Maintained current inventory tracking information using warehouse management system.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Managed scheduling and task delegation for a 50-member warehouse team.

Education

B.tech. - mechanical

Kurukshetra University
KURUKSHETRA
01-2017

12th - undefined

T.N.B collage
BHAGALPUR
01-2013

10th - undefined

Govt. High School
01-2011

Skills

Quality assurance

Quality processes

Data analysis

Mentoring and training

Root-cause analysis

Issue resolution

Lean manufacturing

Interests

Surfing net, Reading Book, Playing Cricket

Timeline

Quality Executive, Flipkart Central Team (East zone)

Flipkart
06.2024 - Current

Quality Executive, Flipkart Central Team (Delhi NCR)

Flipkart
06.2023 - 07.2024

Digital Officer, RELIANCE RETAIL (DARBHANGA)

Jio Mart
02.2022 - 06.2023

Warehouse Executive (GRADE V), FLIPKART MOTHERHUB(PATNA)

Flipkart
07.2021 - 01.2022

Team Lead Myntra Last Mile, MYNTRA.COM (NOIDA)

Myntra
08.2019 - 08.2020

Off Roll Executive, FLIPKART FULFILLMENT CENTER (BILASPUR, GURUGRAM)

Flipkart
11.2017 - 08.2019

10th - undefined

Govt. High School

12th - undefined

T.N.B collage

B.tech. - mechanical

Kurukshetra University

PERSONAL PROFILE

  • D.O.B. 26 JAN 1996
  • Father name Rajeev Ranjan
  • Marital Status Single
  • Gender Male
  • Nationality Indian

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  • Indira PenemetchaIndira Penemetcha

    <ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health

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Ritesh Kumar RanjanQuality & Process Excellence Executive