Ritesh Kumar Singh

• Company Overview: Medi Assist Insurance TPA Private Limited, Noida, India
• Ensured efficient TAT for different corporate and activity-related cases, such as Escalated Claims, Enrollment Error, and Payment.
• Provided support to the broker claim team by helping them navigate through medical claims-related tasks, including inquiries about submissions, rejections, and procedures.
• Provided accurate and detailed information on claim processes, documentation requirements, and insurance coverage.
• Projects

1) Prudent Insurance Brokers Private Limited, Bangalore : April 2023 to January 2024

• Providing clear explanations for policy-related queries in person or via email.
• Managed inquiries about broker employee benefit claims and provided effective solutions.
• Focused on addressing concerns to ensure high satisfaction and effective communication.

2) EY LLP, Bangalore
February 2025 – April 2025

• Acted as a Help Desk support for EY employees, guiding them through the process of updating beneficiaries in their insurance and HR policies.
• Supported the year-end closing process by coordinating with internal teams to ensure accurate policy updates and documentation.
• Assisted in updating policy time periods and ensuring all employee records were current in EY’s internal systems.
• Shared relevant documentation and ensured timely resolution of employee queries in alignment with internal compliance standards.

3) Prudent Insurance Brokers Private Limited, Delhi
May 2025 – Present

• Managed and cleared outstanding insurance claims, focusing on resolving the most escalated and long-pending cases.
• Collaborated with internal teams to expedite claim processing and ensure timely settlements.
• Maintained detailed records of claim progress and escalations to improve tracking and accountability.
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• Drove financial growth by effectively counseling clients and implementing aggressive sales techniques.
• Developed and presented compelling investment strategies to market clients, resulting in secured plans.
• Assisted clients in making informed financial decisions for long-term benefits.