RITESH KUMAR TIWARY
Territory Sales Manager
Kolkata
Summary
Experienced and results-oriented Manager with 8years of managerial experience in retail and telecom environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Territory Sales Manager
Zinka Logistics Solutions Ltd. (Blackbuck)
05.2022 - Current
- Conducted daily team meetings and developed and implemented strategies and plans.
- Ensured all company policies were followed and maintained relevant databases.
- Worked closely with managers and executives and completed detailed reports.
- Awarded Employee of the month for finishing all assigned targets within budget and in a timely manner.
- Cultivated relationships with key clients, delivering tailored solutions that addressed specific customer needs and drove repeat business.
- Prepared detailed reports on sales performance metrics, providing actionable insights that guided strategic decisions for future initiatives.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Increased sales revenue by developing and implementing strategic territory plans.
Assistant Manager
Reliance SMSL LTD.
12.2020 - 04.2022
- Managing the operations of the team.
- Overlooking and ensuring a smooth workflow.
- Motivating the team and solving problems of the customers.
- Guiding the team to complete their tasks and meet the sales target.
- Managing the schedule and delegating tasks to team members.
- Organizing training and boot camps to maximize the potential of team members.
- Regulating quarterly reviews of team members and customers to ensure efficiency.
Team Leader
PAYTM
11.2018 - 12.2020
- My primary work was to sell EDC machine and to generate QR code and sell it to the retail merchants.
- After one year based on my performance I was promoted as the Team lead of my entire team there I used to recruit, hire, train, mentor, coach, onboard, new team members.
- Prepare efficient reports hourly to monitor daily production variances.
- Trained and mentored new staff on product knowledge, customer service standards, and operational procedures to ensure a high-performing team.
Client Relationship Officer
AXIS Securities LTD.
10.2017 - 11.2018
- Professional Client relationship manager - 1 year.
- Building long-term relationships with potential clients.
- Addressing customer concerns and complaints.
- Creating sales plans to generate revenue.
- Set sales and revenue targets and work diligently to meet them.
- Met with applicants to obtain information for loan applications and to answer questions about the process.
- Analyzed potential loan markets to develop prospects for new loans.
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Developed and maintained relationships with 50+ Clients, financial planners, individual borrowers, and builders.
- Generated revenues in excess of 70K monthly.
Customer Support Executive
AEGIS Customer Support Services PVT. LTD.
07.2016 - 08.2017
- Skilled customer service professional with over 1 years of successful client services, management and leadership experience.
- Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response.
Education
BCA - Computer Science
Bhim Rao Ambedkar Bihar University
03.2013 - 06.2016
Higher Secondary - Science
B.S.E.B
03.2011 - 05.2013
Secondary - undefined
D.V.C high school
Dhanbad, Jharkhand 03.2001 - 05.2010
Skills
- Microsoft PowerPoint
- Critical thinking and problem solving
- Decision Making
- Ability to Multitask
- Leadership Skills
- Microsoft Excel
- Fast Learner
- Adaptability
- Territory growth
- Sales closing
- Sales tracking
- Business development
- Business growth and retention
- Business management
- Sales training
- Revenue generation
Interests
Listening music
Timeline
Territory Sales Manager
Zinka Logistics Solutions Ltd. (Blackbuck)
05.2022 - Current
Assistant Manager
Reliance SMSL LTD.
12.2020 - 04.2022
Team Leader
PAYTM
11.2018 - 12.2020
Client Relationship Officer
AXIS Securities LTD.
10.2017 - 11.2018
Customer Support Executive
AEGIS Customer Support Services PVT. LTD.
07.2016 - 08.2017
BCA - Computer Science
Bhim Rao Ambedkar Bihar University
03.2013 - 06.2016
Higher Secondary - Science
B.S.E.B
03.2011 - 05.2013
Secondary - undefined
D.V.C high school
03.2001 - 05.2010
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