Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ritesh Mahato

Ritesh Mahato

Gurgaon

Summary

Results-driven Senior Manager with expertise in new business development, operational efficiency, and partner relationship management. Proven track record in driving process improvements and achieving KPIs in the battery swapping industry.

Overview

11
11
years of professional experience

Work History

Senior Manager

BATTERYSMART
Gurgaon
03.2023 - Current
  • Company Overview: Battery Smart is building India's largest network of battery swapping stations, providing lithium-ion batteries to three-wheeled & two wheeler electric Vehicle on a pay-per-use model. Through an asset-light approach and a strong network of partner-operated stations, we are enabling faster EV adoption across the country.
  • Current Role - Senior Manager, PRM Operations (Pan-India)
  • In 2024, I was promoted from Partner Relationship Manager to Senior Manager. I currently lead operations across Pan-India, overseeing both company-owned and company-operated battery swap stations.
  • My responsibilities include end-to-end operational management, hiring and training of ground teams, daily station performance monitoring, and ensuring seamless execution of Battery Smart's strategic goals across the national network.
  • Managing daily operations and performance across the national station network
  • Recruiting, training, and supervising on-ground staff and station operators
  • Driving process efficiency and resolving operational bottlenecks
  • Monitoring KPIs like uptime, utilization, and Driver satisfaction
  • Leading initiatives to improve partner experience and operational consistency
  • Awarded 'Operations Champion' for outstanding contribution and leadership
  • The Partner Relationship Manager (PRM) function ensures seamless operations and strong partnerships by:
  • Building Partner Trust: Maintaining transparent communication, resolving concerns promptly, and ensuring timely payments.
  • Operational Support: Providing a dedicated platform for partners to report issues, with swift resolution of technical, service, and customer-related challenges.
  • Fair Revenue Sharing: Regularly reviewing station performance and dynamically adjusting revenue-sharing models to ensure fairness and partner satisfaction.
  • Ensuring Service Quality: Promoting consistency, accountability, and high-quality service across the network.
  • Battery Smart is building India's largest network of battery swapping stations, providing lithium-ion batteries to three-wheeled & two wheeler electric Vehicle on a pay-per-use model. Through an asset-light approach and a strong network of partner-operated stations, we are enabling faster EV adoption across the country.

Cluster Manager

DELHIVERY LTD
HARYANA
01.2022 - 08.2022
  • Oversee smooth functioning of supply to fulfill the daily Haryana demand order. Maintaining relationships with both clients and fleet Owners to reduce friction and generate revenue.
  • Prepare MIS & other data to provide feedback to Director.
  • Ensure implementation of SOPs.
  • Coordinate with sales managers to plan inventory level.
  • Share MIS reports with the management as per the timelines decided.

Territory Sales Manager

BLACKBUCK
GURGAON
11.2019 - 01.2022
  • Company Overview: ZINKA LOGISTIC SOLUTION PRIVATE LIMITED
  • Ensuring best of the services Product Fast-
  • Tag/ GPS/ Insurance /Fuel and Load board to fleet Owners in the Region by catering to their specific needs.
  • Building a Digital Ecosystem for Fleet owners where they would get all the elements of supply under one umbrella in the industry which was primarily dominated by traditional Practices of Transport along with Building a Digitally platform to Search/ Book and Check Prices of Different Lanes on the Pan India Level.
  • Hiring/Training and mentoring a Team of Sales Specialists and Planning and Building strategy for the Territory.
  • ZINKA LOGISTIC SOLUTION PRIVATE LIMITED

Business Development Manager

RIVIGO SERVICE PVT LTD
NORTH DELHI
09.2018 - 10.2019
  • Creating an Ecosystem to gather all Logistics stakeholders on the same Digital Platform so that they can avail wide-national supply network which can ease them business with better rates.
  • Charting out micro market-wise supply to ensure Proper Fulfilment from each in & Outline's.
  • Planning & executing overall territory business including key parameters such as Total Transaction Value Supply addition/Demand additions/ Fulfilment and Driving Digital Behaviors.

KEY ACCOUNT MANAGER

TRADEINDIA
NEW DELHI
07.2014 - 06.2018
  • Company Overview: INFOCOM NETWORK LTD
  • After sales Client support team, works for the client to optimize the issues and maintain a relationship to renew the service of small and medium enterprises(SMEs).
  • Upselling and cross-selling by multiple products. (GOOGLE AD-WORDS).
  • Generated revenue for the month target through upselling and retaining the customer.
  • INFOCOM NETWORK LTD

Education

MBA - Marketing & Finance

Punjab Technical University
New Delhi
01.2014

BBA - Marketing

Guru Jambheshwar University of Science &Technology
New Delhi
01.2012

High School Diploma -

St Xavier's School
Purulia (W.B)
01.2009

Skills

  • Sales & Marketing
  • Team Building & Leadership
  • New Business Development
  • Channel partner Management
  • Client Relationship Management
  • Visual basic
  • C
  • C
  • MS- Excel
  • Google AdSense

Accomplishments

  • Highest truck placement in the month of February, financial year 21-22 DELHIVERY
  • PAN India Territory Sales Manager Campaign in month September 2020 in BLACKBUCK
  • PAN India rank 4th Territory sales Manager in quarterly Performance 2020 in BLACKBUCK
  • 2nd highest revenue generation from channel partner in PAN INDIA BLACKBUCK
  • Promoted from Territory sales lead to Territory Sales Manager in Top 15 PANINDIA BLACKBUCK

Languages

  • English
  • Hindi
  • Bengali

Timeline

Senior Manager

BATTERYSMART
03.2023 - Current

Cluster Manager

DELHIVERY LTD
01.2022 - 08.2022

Territory Sales Manager

BLACKBUCK
11.2019 - 01.2022

Business Development Manager

RIVIGO SERVICE PVT LTD
09.2018 - 10.2019

KEY ACCOUNT MANAGER

TRADEINDIA
07.2014 - 06.2018

MBA - Marketing & Finance

Punjab Technical University

BBA - Marketing

Guru Jambheshwar University of Science &Technology

High School Diploma -

St Xavier's School

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Ritesh Mahato