RITESH MALAKAR
THANE
Summary
To be associated with a progressive organization that can provide me with a dynamic work sphere to extract my inherent skills as a professional, use and develop my aptitude to further the organization's objectives, and also attain my career targets in the progress.
Overview
5
5
years of professional experience
Work History
Sr. Technical Support Engg. (Merchant Integrations)
ENVISIONED SPACE TECHNOLOGY
12.2023 - 07.2024
- Facilitate the technical integration process for new merchants.
- Guide merchants through API integrations, SDK implementations, and other technical requirements.
- Leading and managing the integration/production team, reports to team leader/manager.
- Providing support to merchants for resolving the issues facing in UAT and Production environment.
- Conduct technical workshops and training sessions for merchants.
Integration Team Lead (Merchant Integrations)
Safexpay Ind. Pvt. Ltd.
Thane
02.2022 - 12.2023
- Onboarding and supporting new merchants with functional and technical analysis on Integration services.
- Working closely with Product, Operations, Sales, and other cross-functional teams to achieve business objectives.
- Routing merchants to an alternate acquirer, PG, and generating revenue for the company.
- Payment integrations require collaboration with the Product team.
- Increased value creation by identifying and supporting key merchant onboarding and integrating with profitable businesses.
- Define tactical product strategy on customer-facing products.
- Provide end-to-end support to the engineering team with technical implementation.
- Coordinate and prioritize support requests from key merchants. Identifying technical problems by observing and studying system functioning and performance results; investigating if required.
Merchant Support Executive
HDFC Bank
Thane
09.2019 - 02.2022
- Configuration of payment gateway kit, diagnosing issues, supporting merchants in live environment, and managing integration/production team.
- Vendors: CCAVENUE, PAYU, 1PAY, RAZORPAY, TECHPROCESS.
- Working as an Executive in a team, with good analytical skills to resolve the issues raised by merchants.
- Leading and managing the integration/production team, reports to team leader/manager.
- Providing support to merchants for resolving the issues facing in UAT and Production environment. Management of TAT for resolution of issues.
- Analyzing and monitoring the success-failure ratio for top merchants. E-mail communication with merchant and client teleconferences.
- Handling the transactions, refund, and settlement related issues of merchants.
- Helping merchants with account reconciliations, if required. Helping merchant for importing SSL Certificate in UAT and Production phase. Notifying scheduled and unscheduled downtime to merchants.
Education
B.E - Electrical, Electronics And Communications Engineering
KCB Indore, R.G.P.V University
Indore12.2012
Govt. Boys H.S.School, M.P BOARD
06.2007
Govt. Boys H.S.School, M.P BOARD
05.2005
Skills
- PHP
- Java
- HeidiSQL
- Visualstudio2008/2012
- Postman
- Jira
- API integration
- Merchant integration
- UAT and production support
Keylearning
- Commitment towards the task to be complete within the time and rules.
- Disciplined and teamwork.
- Skill of team Leadership.
- Positive attitude.
- Self-Motivated.
- Coordinating with the teams.
- Meeting to the team members and solving their problem.
- Collecting daily report from all the team leader collate the reports and to send to the operation manager.
- Learned to Manager the team and get work done from them.
Personal Information
- Date of Birth: 12/29/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Projects
OBSTACLE AVOIDING ROBOT, Based on Microcontroller (Arduino)
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
English
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Sr. Technical Support Engg. (Merchant Integrations)
ENVISIONED SPACE TECHNOLOGY
12.2023 - 07.2024
Integration Team Lead (Merchant Integrations)
Safexpay Ind. Pvt. Ltd.
02.2022 - 12.2023
Merchant Support Executive
HDFC Bank
09.2019 - 02.2022
B.E - Electrical, Electronics And Communications Engineering
KCB Indore, R.G.P.V University
Govt. Boys H.S.School, M.P BOARD
Govt. Boys H.S.School, M.P BOARD
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