Ritesh Malve

1. Acting as a strategic link between regional leadership and frontline teams, facilitating smooth communication and execution of policy updates, SOP, changes, and organizational initiatives.

2. Evaluating and managing vendor performance across supply and service channels, ensuring alignment with SLAs, cost-efficiency, and quality benchmarks.

3. Led process development and optimization initiatives, introducing operational improvements to enhance store performance, customer experience, and backend efficiency.

4. Monitored key KPIs, including sales targets, NPS, conversion rates, shrinkage, and adherence to audit protocols; consistently achieved or exceeded set benchmarks.

5. Analyzed financial and sales reports to identify performance gaps, enabling targeted interventions that improved cost control and top-line revenue growth.

6. Conducted routine store audits and safety inspections, proactively identifying risk areas, and ensuring 100% compliance with company and legal standards.

7. Maintained real-time visibility on inventory, stock movement, and replenishment cycles; improved stock accuracy, and minimized stock-outs across locations.
8. Provided swift issue resolution for escalated operational challenges, minimizing downtime, and ensuring a seamless customer and employee experience.
9. Organized team engagement and capability-building programs, fostering a collaborative culture, and improving employee retention and productivity.

1. Led P&L for 120K sq. ft. Retail operations, driving 360+ Cr revenue, while optimizing costs and maximizing profitability.

2. Directed a team of 15 managers, over 100 indirect reports, and more than 800 ground staff to ensure operational excellence and scalability.

3. Developed and implemented data-driven strategies to fuel business growth, enhance customer satisfaction, and streamline operations.

4. Spearheaded resource optimization initiatives, improving service delivery, and operational efficiency.

5. Recruited, trained, and mentored high-performing teams, cultivating leadership across all levels.

6. Generated detailed analytical reports to assess performance, and drive actionable insights for continuous improvement.

7. Implemented 5S principles, fostering workplace organization, safety, and efficiency across operations.

• Customer Service - Responsible for maintaining service parameters of LMD, (esp. Fill Rate and OTD) for the Customers.
• Business Development - Developed strategic plan by studying technological and financial opportunities, presenting assumptions, recommending objective and implementing macro and micro strategies to achieve desired final objective. Collaborated with external stakeholders such as vendors, contractors, and partners on projects.
• Operations Management - Handled Multiple store(6) & Hubs(8) in the region (Mumbai & Pune). Opening and handling of all new stores in Mumbai and Pune. Managed daily operations of the city, including budgeting and forecasting. Assisted in developing long-term plans for improving efficiency within the organization. Developed and implemented operational plans for the city's departments.
• P&L Management - Forecast, plan and execute on annual, quarterly and monthly business plan for the City to ensure positive Bottom line. Conducted regular meetings with department heads to review progress and discuss new initiatives. Developed strategies to improve productivity and reduce costs associated with city operations.
• MIS Reporting - Maintaining Reports, creating new dashboards for detailed analysis. Created reports & presentations summarizing operational data for senior management review.
• Recruitment & Training - Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling and disciplining managers; communicating values, strategies and objectives, assigning accountability, planning, monitoring and appraising job results, developing incentives, developing a climate for offering information and opinions for Ops team executives.
• Expansion - New Store Set-up (Strategy planning, Process analysis and Implementation, Vendor management, LOA, Marketing Management, Asset Management). Cultivated relationships with local businesses, government officials, and community groups. Provided support to other departments by researching and resolving issues as needed.
• Process Implementation - Liaise between the implementation team and the operations strategy team, creating new strategies to enhance operations.
• Finance & Account Management - Cash Management, Handling P&L and Cost analysis. Coordinated with other departments to ensure resources were allocated efficiently.
• Supplier & Vendor Management - Logistic & Conflict Management. Onboarding Local Vendors and Optimizing Costs. Reviewed proposals from vendors for goods or services needed by the city. Negotiated contracts with vendors for goods or services required by the city's operations.
• Marketing Management - Conducted various Marketing activities by analyzing available data and applied to evaluation of potential development projects. Ensured compliance with applicable laws, regulations, policies, procedures, and contracts.
• People Management - Coordinating with various Stake holders, Vendor's, Handling white collar and blue collar employee's.
• Done various other duties as and when required.

• Store Operation - Handled designated stores operations in Mumbai western region.
• Operation & Training - Responsible for smooth functioning of all store operations as per standard (SOP).
• People Management - Responsible for developing an employee entered organization by conducting weekly meetings with manager's along with monthly meeting with all store employee's, for staff training.
• Stock Management - Responsible for Inventory management, stock management.
• Account Management - Maintained Store's P&L for profitability by balancing service with costs.
• Business Development - Creating and executing plans for departmental sales, profit and staff development.
• Auditing - Conducting visit reports and internal store audit, also accompanying external auditor.
• Merchandising - Responsible for virtual display as per SOP of Merchandise.
• MIS Reporting - Responsible for Daily/ Weekly/ Monthly MIS reports.
• Coordinating with various departments for smooth running of Store Operations ( Training / HR / Maintenance / Marketing / IT / ADMIN / Business Development). Collaborated with other departments to develop strategies that would improve overall organizational effectiveness.
• Done duties such as Marketing, Organizing outdoor events, B2B tie-ups.

• Responsible to generate profit through Store P&L. Analyzing sales data to develop targeted strategies for increasing revenue.
• Responsible for training of new store employees and Managers. Provided leadership, guidance and support to team members in order to maximize performance levels.
• Responsible for scheduling Monthly & Weekly muster for all employees. Managing shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Developed employee training programs to ensure customer satisfaction standards were met.
• Ensured compliance with all safety regulations and policies in the workplace.
• Conducted regular audits of store operations including cash handling practices, security protocols, visual merchandising displays.
• Supervised loss prevention efforts in order to minimize shrinkage due to theft or fraud.
• Motivated team members through positive reinforcement tactics in order to achieve desired results.
• Created, monitored and adjusted schedules for store personnel.
• Monitored performance metrics such as sales volume, profitability and customer service ratings.
• Implemented new processes and procedures to improve efficiency within the store. Preserved product quality by maintaining stockrooms and disposing of damaged items. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Responsible for Coordinating with various departments (Maintenance/Training/HR/IT/Marketing/Warehouse/ADMIN) in order to run store operations smoothly through cost optimization for profit generation.
• Encouraged guest’s satisfaction for steady business by investigating and resolving complaints concerning food quality and service.
• Developed marketing campaigns aimed at driving increased customer loyalty rates. Encouraged social cause events during employment through CSR activities (HIV Awareness / Blood donation camp / Save fuel / Clean City / Uniform distribution).
• Zero Attrition during my tenure as a Store Manager. Handled a team of 90 team members and 5 Managers at a time during my tenure.
• Updated and maintained store signage and displays.
• Established customer service standards and monitored staff compliance.
• Done various other duties as required (Marketing / ODC /etc).