Ritesh Mehta
Customer Success Specialist
NIT Faridabad
Summary
With proven expertise in customer service, honed at BA Call Centre IND PVT LTD. Excelled in training and mentoring teams to enhance operational efficiency and customer satisfaction. Skilled in resolving complex issues, boosting sales through effective upselling, and fostering client loyalty. Demonstrates exceptional staff motivation and shift reporting abilities. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Shift Supervisor
BA Call Centre IND PVT LTD.
08.2022 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Technical Support Representative
Dell Technologies - Concentrix
07.2021 - 07.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Fashion Consultant
Mango
06.2019 - 03.2021
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
Education
MBA - Human Resources Management & Marketing
Swami Vivekanand Subharti University
Meerut, India 04.2001 -
B.COM - Commerce
SOL - School of Open Learning
New Delhi, India 04.2001 -
No Degree - Hospitality
Diploma in Aviation & Hospitality
New Delhi, India 04.2001 -
High School Diploma -
Vidya Niketan High School
Faridabad, India 04.2001 -
Skills
Customer-oriented
Timeline
Shift Supervisor
BA Call Centre IND PVT LTD.
08.2022 - Current
Technical Support Representative
Dell Technologies - Concentrix
07.2021 - 07.2022
Fashion Consultant
Mango
06.2019 - 03.2021
MBA - Human Resources Management & Marketing
Swami Vivekanand Subharti University
04.2001 -
B.COM - Commerce
SOL - School of Open Learning
04.2001 -
No Degree - Hospitality
Diploma in Aviation & Hospitality
04.2001 -
High School Diploma -
Vidya Niketan High School
04.2001 -
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
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