Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritesh Mishra

SRE

Summary

Accomplished Senior Software Engineer with a proven track record at Virtusa, enhancing system performance and reliability through expert application of Linux, Ansible, and VMware. Spearheaded migration projects and automated critical backups, significantly reducing data loss risk. Demonstrates exceptional problem-solving abilities and collaboration skills, ensuring seamless cross-functional team integration and customer success.

Overview

8
8
years of professional experience

Work History

Senior Software Engineer

Virtusa
06.2023 - Current
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Created and serviced administrator and user accounts on Linux-based systems, managing deployments.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Tuned system performance to optimize efficacy of new and existing hardware components.
  • Preserved system documentation accuracy via regular data updates and graphical refreshes.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Evaluated vendor products such as HP, Dell, IBM for incorporation into single and multi-site architectures.
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
  • Developed custom scripts to automate repetitive tasks, increasing team capacity for more complex projects.
  • Led migration projects successfully transitioning legacy systems to modern Linux-based environments without disruption to business operations.
  • Streamlined software deployments using automated tools such as Ansible and shell scripts.
  • Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
  • Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
  • Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
  • Automated daily backups of critical data using AWS S3, reducing the risk of data loss in case of system failures.
  • Maintained up-to-date documentation for all middleware configurations and procedures.
  • Middleware Technologies Websphere, Weblogic, Jboss, Apache and Tomcat.

System Integration Engineer

NTT Data
01.2022 - 06.2023
  • Increased overall system reliability by proactively identifying potential issues through log analysis and troubleshooting efforts.
  • Assisted in capacity planning efforts by analyzing system usage trends and forecasting future resource requirements.
  • Implemented regular backup strategies to ensure data integrity and availability during potential hardware failures or disasters.
  • Established secure remote access protocols using VPNs or SSH tunnels, safeguarding sensitive data transmission.
  • Simplified configuration management tasks with the implementation of automation tools such as Ansible and shell
  • Optimized resource allocation within virtualized environments using technologies such as VMWare ESXi or KVM hypervisors.
  • Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
  • Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
  • Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.

Infrastructure Analyst

IQVIA
06.2018 - 01.2022
  • Improved overall security posture by conducting vulnerability assessments and implementing necessary patches.
  • Administered cloud-based infrastructure deployments for increased scalability and flexibility.
  • Implemented network monitoring tools for proactive identification of potential bottlenecks or outages.
  • Streamlined IT processes for increased efficiency with automation tools and scripting.
  • Troubleshot and resolved complex issues related to cloud services, minimizing disruptions to clients'' operations.
  • Responded promptly to user requests for permission changes, new storage and expansion questions.
  • Maintained documentation of all cloud infrastructure changes, ensuring transparency and consistency throughout the organization''s IT landscape.
  • Migrated legacy applications to AWS, reducing downtime and improving overall efficiency.
  • Developed and maintained CI/CD pipelines using Jenkins, increasing deployment speed and reliability.
  • Provided technical support to both internal colleagues and external clients regarding their use of AWS services, fostering positive relationships built on trust and expertise.
  • Performed advanced engineering in configuration, management and deployment of AWS cloud environments.

System Administrator

Wipro Technologies
07.2017 - 06.2018
  • Designed and implemented effective backup strategies to safeguard critical data from potential loss or corruption.
  • Developed comprehensive documentation and standard operating procedures to ensure consistent Unix administration practices across the team.
  • Established proactive monitoring tools, enabling early detection of potential issues and allowing for timely remediation efforts.
  • Provided Tier-2 support for escalated issues, troubleshooting complex problems in a timely manner to minimize disruption to users'' productivity.
  • Optimized resource allocation through virtualization technologies such as VMware ESXi for more cost-effective server management.
  • Enhanced system performance by optimizing Unix server configurations and implementing efficient processes.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Collaborated with vendors and support teams to resolve complex issues, ensuring minimal disruption to ongoing operations within the AIX environment.
  • Maintained and improved security and performance of systems.
  • Increased efficiency in patch management by automating processes and maintaining up-to-date AIX servers.
  • Enhanced system performance by implementing AIX server optimization strategies and best practices.
  • Conducted thorough audits of AIX infrastructure, identifying areas for improvement and implementing necessary changes.
  • Contributed to business continuity efforts by maintaining high availability clusters within the organization''s AIX environment.
  • Maintained a secure working environment by conducting periodic vulnerability assessments and promptly addressing identified risks within the AIX infrastructure.
  • Improved system stability by performing regular backups of critical data, adhering to stringent backup policies.
  • Supported application development teams by providing timely troubleshooting assistance for issues related to the underlying AIX infrastructure.
  • Boosted network security through diligent monitoring of user access, permissions, and authentication methods on AIX systems.
  • Streamlined the migration process for legacy systems to newer AIX platforms, ensuring seamless transitions.

System Engineer

Alchmey Techsol
04.2016 - 07.2017
  • Maintained and improved security and performance of systems.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Served as subject matter expert on proposed technology purchases.
  • Implemented corrective plans of action for network availability and latency.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Completed reports detailing network and systems performance and downtime issues.
  • Streamlined the migration process for legacy systems to newer AIX platforms, ensuring seamless transitions.
  • Ensured compliance with industry standards by adhering to established guidelines relating to system administration tasks.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Coordinated with vendors on hardware and software procurement or upgrades to maintain optimal system performance levels within budget constraints.
  • Evaluated emerging technologies in the field of network monitoring and shared insights with management for strategic decision-making purposes.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
  • Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.

Education

B.Tech - Electronics And Instrumentation

Arya Institute of Engineering And Technology
Jaipur, India
04.2001 -

High School Diploma -

AVM SCHOOL
Dhaulpur, India
04.2001 -

Skills

Amazon Web Services

Timeline

Senior Software Engineer

Virtusa
06.2023 - Current

System Integration Engineer

NTT Data
01.2022 - 06.2023

Infrastructure Analyst

IQVIA
06.2018 - 01.2022

System Administrator

Wipro Technologies
07.2017 - 06.2018

System Engineer

Alchmey Techsol
04.2016 - 07.2017

B.Tech - Electronics And Instrumentation

Arya Institute of Engineering And Technology
04.2001 -

High School Diploma -

AVM SCHOOL
04.2001 -

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Ritesh MishraSRE