Ritesh Panchal
assistant manager
Mumbai,Maharashtra
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Urban Ladder
Mumbai
2023.01 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
Shift Manager
Tata Starbucks
Mumbai
2015.12 - 2022.12
- A shift manager at Starbucks works with the store manager to create store plans and ensure the team works together to create the Starbucks Experience. They also promote an atmosphere of engagement and pride.
- Ensuring the store is running smoothly
- Supervising and coaching baristas
- Handling customer service issues
- Managing inventory and supplies
- Ensuring that quality and safety standards are met
- Assisting with administrative tasks, such as scheduling and paperwork
- Managing a team of baristas
- Ensuring that the store meets its sales goals
- Delegating tasks
- Motivating employees
- Ensuring that everyone is working productively
- Discovering and responding to customer needs
- Developing positive relationships with shift team
- Organizing opening and closing duties as assigned
- Following Starbucks operational policies and procedures
Education
Hotel Management - Food
Mumbai Collage of Hotel Management
Mumbai2012-03
High School Diploma -
Mother Marry English High School
Mumbai2010-03
Skills
- Customer Relations
- Retail Operations Management
- Sales Monitoring
- Employee Scheduling
- Employee Performance Evaluations
Languages
English
First Language
Accomplishments
Tata Starbucks
- Coffee Master
- District level Coffee championship
Urban Ladder
- Target achieved multiple time throwout the year
Timeline
Assistant Manager
Urban Ladder
2023.01 - Current
Shift Manager
Tata Starbucks
2015.12 - 2022.12
Hotel Management - Food
Mumbai Collage of Hotel Management
High School Diploma -
Mother Marry English High School
Similar Profiles
Utkarsh TripathiUtkarsh Tripathi
Retail Store Manager at Urban LadderRetail Store Manager at Urban Ladder
Chandra Shekhar GaurChandra Shekhar Gaur
Assistant Retail Store Manager at Urban LadderAssistant Retail Store Manager at Urban Ladder
Karthik NKarthik N
Finance Executive at Urban Ladder Home Decor Solutions Pvt LtdFinance Executive at Urban Ladder Home Decor Solutions Pvt Ltd