Ritesh Raj
Pune,MH
Summary
Dynamic professional with over 16 years of diverse experience across multiple industry sectors, specializing in management and comprehensive knowledge of the Software Development Life Cycle (SDLC). Proven ability to navigate change, manage risk, and cultivate high-performing teams that contribute to organizational success. Expertise encompasses all phases of SDLC, including initiation, development, implementation, and technical support, utilizing project delivery and Agile methodologies. Recognized for strong stakeholder management, exceptional communication skills, and a collaborative approach that fosters effective interactions with professionals at all levels.
Overview
16
16
years of professional experience
Work History
Senior Technical Project Manager
Star Health And Allied Insurance Co
10.2024 - Current
- Based on the role of Senior Technical Project Manager at Star Health And Allied Insurance Co and considering the specified guidelines, here are the eight resume experience statements:
- Led cross-functional teams to implement innovative project management strategies, enhancing operational efficiency and client satisfaction.
- Developed and maintained project schedules and budgets, ensuring timely delivery of solutions within defined constraints.
- Collaborated with stakeholders to identify project requirements, resulting in streamlined communication and improved project outcomes.
- Managed cross-functional teams to achieve project goals while fostering a collaborative work environment.
Head of IT Enterprise Applications
Maxis Telecom, Malaysia
04.2023 - 10.2024
- Head of IT Enterprise Apps Services Delivering and Maintaining the portfolio of Enterprise Applications in Maxis including Salesforce CPQ & CRM, ServiceNow CSM & FSM, SAP ECC & ISR, PeopleSoft.
- Responsible and accountable for:
- Stakeholder Management with CxOs, Vendors and SLT.
- Oversee Engineering and DevOps Team of 40+ members to deliver commitments and align Strategic Product Priorities.
- Ensuring Enterprise Applications deliverables KPI and SLAs.
- Plan, design and execute to ensure engineering excellence.
- CAPEX and OPEX management and reduction.
- Mentoring the team to implement the latest DevOps capabilities.
- Managed Services governance.
- Led the implementation of an enterprise resource planning (ERP) system, streamlining processes and enhancing organizational efficiency.
- Developed and executed strategic roadmaps for IT applications, aligning technology initiatives with business goals to drive innovation.
- Managed cross-functional teams to integrate cloud solutions, improving system accessibility and reducing operational costs significantly.
- Spearheaded the adoption of Agile practices within IT, fostering collaboration and accelerating project delivery timelines across departments.
- Oversaw the evaluation and selection of enterprise applications, ensuring alignment with technical requirements and user needs for optimized performance.
- Collaborated with stakeholders to identify application improvement opportunities, resulting in enhanced user satisfaction and reduced system downtime.
- Mentored junior IT staff, providing guidance on best practices and facilitating knowledge transfer to strengthen team capabilities.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
Specialist/Senior Specialist
Maxis Telecom, Malaysia
12.2017 - 03.2023
- Technical Project Manager (Integration – ESB & Salesforce CPQ & CRM): Built the in-house capabilities for Maxis in the Integration domain using the Software AG webMethods suite. Built an entire team of 6 developers and 3 operations resources by mentoring and guiding them on the entire Software AG webMethods suite. Apart from delivering multiple projects, I was also responsible to implement HA capabilities for the webMethods application. Designed, architected and implemented the HA features by building a replica site in another data center and managing the traffic using HP GTM (Global Traffic Manager) & LTM (Local Traffic Manager). This improved the system availability by 30%.
- Technical Project Manager (Salesforce CPQ & CRM): Delivered and managed the digital transformation MPlify program to build an enhanced order management and product configuration platform for Enterprise customers using Salesforce CPQ & CRM and CloudSense as an initiative to replace the legacy platform for enterprise order management. This program was a part of the organization initiative to 3X the Enterprise sales in the next 5 years.
- Automation: Ideated and implemented the RPA capabilities within the Enterprise order submission and management team by implementing webforms and achieved a cost reduction of around 70+ resources within the Maxis Enterprise team.
- Cost Savings: Saved approx. RM 3 mil in CAPEX by building the in-house integration team for Maxis. Saved approx. RM 4 mil in OPEX by ideating and implementing the intensified defects and issue reduction initiatives by focusing on the 80/20 rule.
- IT Governance Management: Managed Program level Governance for Managed Services’ projects with focus on providing transparency in execution. Facilitating meetings/ Project reviews, to disseminate and drive changes. Driving the team of Service Management consultants for ITSM Process operations. Ensuring adherence to the governance model and 100% process compliance.
- Business and IT Operations: Managed Team for business operations delivery and process implementation as per client’s business growth. Also, involved in business request requirement gathering and war room issue handling.
- ERM Infosec & Compliance Assessment: Responsible for ensuring adequate security policy, Business continuity management, Account risk Management, Operational security, Mandatory Compliance, Access Control, Human resource security, Supplier relationships.
Consultant
Software AG, Malaysia
12.2014 - 11.2017
- Delivered UI project for J&J, USA, DR implementation for DHL, Malaysia and joined the ESB Integration team for Maxis, Malaysia as an implementation and management vendor.
- Implemented projects as UI Lead and worked in technologies like Angular JS, jQuery, Twitter Bootstrap for J&J.
- Performed the DR implementation setup for DHL, Malaysia using YAML and achieved the major implementation of 100+ production servers within a span of 4 months.
- Implemented multiple critical projects for Maxis ESB platform using Software AG integration product suite involving JMS, Integration, Broker and Universal Messaging servers.
Associate Consultant
Software AG, Malaysia
04.2013 - 11.2014
- Delivered first onsite project for AmBank, Malaysia, revamped the legacy integration platform for Kuehne Nagel, Germany and enhanced the business process modeling (BPM) framework for Chevron, United States.
- Performed requirements gathering, design, implementation, testing and provided warranty support.
- Acted as Business Analyst and translated the business requirements of clients into IT and implemented same.
- Analyzed business requirements and designed technical solutions and implemented the UI, DB, Integration and Process modeling related changes using Software AG CAF (JSF), Oracle Database, Software AG Integration Server and Software AG BPM.
Assistant Consultant
Software AG, India
01.2012 - 03.2013
- Delivered some bigger and key projects like Standard Chartered Bank, Singapore and Software AG, Germany.
- Analyzed business requirements and designed technical solutions and implemented the UI, DB and Integration related changes using Software AG CAF (JSF), Oracle Database and Software AG Integration Server.
- Responsible for determining project requirements, creating FSD (Functional Specifications Documents), DSD (Design Specification Documents)
- Identifying risk and forming contingency plans as soon as possible.
- Part of a big team of 25 members and was transparent with the team about challenges, failures and successes.
- Promoted and was assigned onsite international assignment due to excellent capabilities shown in these projects.
Systems Engineer
Infosys Limited, India
10.2009 - 01.2012
- Delivered and maintained DSAS (Directory Services Address Service) application for Apple, United States.
- Successfully prepared workflows as per client requirements in SAP Business Objects (Data Services XI) and implemented the address search services using core JAVA.
- Part of the application development team and led team of 3 members from offshore; interacted with onsite clients.
- Awarded twice during this short period with Spot Award and Outstanding Performer SE.
Education
B. Tech - Electrical & Electronics Engineering
VIT University
01.2009
Class XII - undefined
DAV Public School
BokaroClass X - undefined
St. Francis School
JasidihSkills
Application Development: API Management, REST, SOAP, Salesforce APEX, Salesforce SOQL, Salesforce SOSL, JAVA, JMS, Software AG Product Suite (webMethods Integration Server, webMethods CAF, webMethods BPM), Apache Kafka, AWS Cloud, Dockers, Database Sharding, Messaging, Microservices, JAVA SpringBoot
undefinedProject Delivery Summary
- Head of IT Enterprise Apps Services Maxis, Malaysia
- Senior Specialist Maxis, Malaysia
- Specialist Maxis, Malaysia
- Consultant Maxis, Malaysia
- Consultant DSM, Netherlands
- Consultant J&J, USA
- Associate Consultant AmBank, Malaysia
- Assistant Consultant Standard Chartered Bank, Singapore
- Systems Engineer Apple, USA
Competencies
- Project/Program Management:
- Resource Management
- Managed Services
- Leadership Reporting
- Project Scheduling
- Estimating/Costing/Budgeting
- Service Delivery Management:
- Incident Management
- Problem Management
- Process Enhancement
- Business Continuity Planning
- Change Management
- Service Improvement Management
- IT Project Lifecycle:
- Requirements Analysis
- Release/ Change Management
- Systems Migrations/Integrations
- Custom Software Development
- Delivery Management
- Value-Added Skills:
- Cross-Functional Supervision
- Team Building & Mentoring
- Client Relations & Presentations
- Capacity Planning/ Procurement
Timeline
Senior Technical Project Manager
Star Health And Allied Insurance Co
10.2024 - Current
Head of IT Enterprise Applications
Maxis Telecom, Malaysia
04.2023 - 10.2024
Specialist/Senior Specialist
Maxis Telecom, Malaysia
12.2017 - 03.2023
Consultant
Software AG, Malaysia
12.2014 - 11.2017
Associate Consultant
Software AG, Malaysia
04.2013 - 11.2014
Assistant Consultant
Software AG, India
01.2012 - 03.2013
Systems Engineer
Infosys Limited, India
10.2009 - 01.2012
Class XII - undefined
DAV Public School
Class X - undefined
St. Francis School
B. Tech - Electrical & Electronics Engineering
VIT University