Ritesh Shah
Thane
Summary
Dynamic Customer Service Associate with proven expertise in debt collection and payment processing at. Skilled in fostering strong client relationships and negotiating repayment plans, I consistently achieved high collection rates while delivering exceptional service. My attention to detail and effective communication have driven successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Arrise BPO Solutions Pvt Ltd
Thane
07.2023 - Current
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Prepared reports summarizing collection activity for management review.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
Customer Service Associate
Indusind Bank
THANE
07.2021 - 07.2022
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Resolved customer inquiries in a timely manner.
- Updated databases with new and modified customer data.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Completed skip traces on customers failing respond to collection efforts.
Customer Service Associate
Q Connect
Thane
06.2018 - 07.2021
- Implemented collection strategies to reduce outstanding account balances.
- Received payment and posted to appropriate customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Met demands of busy collections group by performing high volume of daily calls.
Education
BBA -
INSTITUTE OF MANAGEMENT & ENGINEERING TECHNOLOGY
01-2020
HSC -
SHIVAI JUNIOR COLLEGE
THANE01-2017
SSC -
HOME OF FAITH HIGH SCHOOL
01-2015
Skills
- Debt collection
- Payment processing
- Data entry
- Customer relationship management
- Communication skills
- Customer service
- Attention to detail
- Repayment negotiations
Certification
- DRA CERTIFIED
Languages
Hindi
First Language
English
Intermediate (B1)
B1
MARATHI
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate
Arrise BPO Solutions Pvt Ltd
07.2023 - Current
Customer Service Associate
Indusind Bank
07.2021 - 07.2022
Customer Service Associate
Q Connect
06.2018 - 07.2021
BBA -
INSTITUTE OF MANAGEMENT & ENGINEERING TECHNOLOGY
HSC -
SHIVAI JUNIOR COLLEGE
SSC -
HOME OF FAITH HIGH SCHOOL
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