Ritesh Singh
Senior Process Associate
Pune
Summary
Resourceful Accounting professional with 6 years of experience in Accounts payable in DANFOSS P2P . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
AP Accountant
Tata Consultency Services(TCS)
Pune, Maharashtra
02.2017 - Current
- Processed accounts payable through one ERP platform.
- Delighted customers by researching, analyzing and responding to billing inquiries quickly.
- Reconciled client accounts to facilitate compliant, timely and accurate payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Developed and maintained relationships with vendors to get prompt payments.
- Suggested process improvements to invoice procedures to streamline workflow.
- Processed vendor and supplier payments on weekly basis.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Logged support tickets and closed when issues were resolved.
- Researched product and issue resolution tactics to address customer concerns.
Customer Care Executive
Hinduja Global Service
Pune
12.2015 - 12.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted surveys to determine customer opinion of products and services.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Care Executive
Tata Business Support Service
Pune
10.2014 - 12.2015
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted surveys to determine customer opinion of products and services.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
B.com - Bachelor of Commerce
Ranchi University
Ranchi 03.2007 - 06.2010
MBA-IT - Master in Business Administration
Indserch Collage
Pune 04.2010 - 06.2012
Skills
SAP expertise
Rewards and recognition
- On the sport award twice in a row of outstanding performance.
- BPS star performer award twice in a row for outstanding contribution to project.
- Certificate of appreciation from project lead for outstanding Performance.
Timeline
AP Accountant
Tata Consultency Services(TCS)
02.2017 - Current
Customer Care Executive
Hinduja Global Service
12.2015 - 12.2016
Customer Care Executive
Tata Business Support Service
10.2014 - 12.2015
MBA-IT - Master in Business Administration
Indserch Collage
04.2010 - 06.2012
B.com - Bachelor of Commerce
Ranchi University
03.2007 - 06.2010
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