ITIL: Strong Operations Management, ITIL domain knowledge. Experience in Numerify Dashboards, SNOW reporting and report building, Power BI Certified
Process Improvement: Skilled in implementation of industry best practices and other process improvement initiatives aimed at rendering qualitative service delivery
Process Transition & Streamlining: Proven ability in transitioning and stabilizing processes across the career spectrum. Proficient in streamlining internal & external reporting processes and implementing latest practices/ automation in operations
Quality Management: Proficient in implementing various quality control parameters based on Six Sigma principles leading to superior service quality
Management Reporting: Consolidate/ evaluate data for preparing various business or operational related reports for the management to enable effective decision making
Finance Management: Adept at verifying and processing invoices, interacting with vendors on invoice related issues, managing accounts receivables/ payables for maintaining organizational bottom lines
Team Leadership: Well versed in developing efficient teams through imbibing of team culture and spirits. High-level leadership and mentoring ability. Excellent interpersonal, communication and presentation skills
Others: Knowledge of international work cultures by virtue of regular interaction with global clients